The document outlines a project for developing a web-based application for a client, addressing various challenges including team communication, client relationship issues, and project management strategies. It highlights risks such as losing the client and credibility, and suggests improvement strategies including better communication plans and client management. Final thoughts emphasize the importance of structured project management to avoid potential failures.

1. Menu
1. The Project
2. Team issues PROJECT STATUS AND
3. Client issues
4. Project Risks
STRATEGY
5. Team Communication
Strategy
6. Team Management
Strategy
7. Client Management • Student: Maria Gomez
Strategy • Student ID: 10003413
8. Strategy Benefits
• Date: 16/04/2010
9. What can go wrong?
10. Conclusion
supernewmedia
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2. Menu
1. The Project
2. Team issues
3. Client issues
4. Project Risks
THE PROJECT
5. Team Communication
Strategy
6. Team Management • Client: DigitalFashionForYou
Strategy •Brief: development of a web based
7. Client Management application accessible via Internet and
Strategy installed in kiosk in the shops.
8. Strategy Benefits • Time-frame: 4 months
9. What can go wrong?
10. Conclusion • Languages: English, French and Cantonese
•Team members located in three different
locations
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3. Menu
1. The Project
2. Team issues
3. Client issues
4. Project Risks
TEAM ISSUES
5. Team Communication
Strategy
6. Team Management • Lack of communication
Strategy • Problems of coordination and planning
7. Client Management
Strategy
8. Strategy Benefits • Consequences:
9. What can go wrong? • Project two months behind schedule
10. Conclusion •Team members working independently
without organization and specific goals
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4. Menu
1. The Project
2. Team issues
3. Client issues
4. Project Risks
CLIENT ISSUES
5. Team Communication
Strategy
6. Team Management •SuperNewMedia lack of expertise in
Strategy providing ecommerce services.
7. Client Management •Former management fail to have a good
Strategy relationship with the client and to build
8. Strategy Benefits specific communication plan
9. What can go wrong?
10. Conclusion
• Consequences:
• Client is losing trust on us.
•Client demanding to know what our
supernewmedia
plan to solve the crisis is.
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5. Menu
1. The Project
2. Team issues
3. Client issues
4. Project Risks
PROJECT RISKS
5. Team Communication
Strategy
6. Team Management • Failure of the project can develop into:
Strategy • Losing the contract and the client.
7. Client Management •Not only this project, but the whole account
Strategy is on risk
8. Strategy Benefits •Losing our credibility as a company
9. What can go wrong? able to deliver quality products
10. Conclusion • PR campaign already running
•Losing a series of potential clients and
projects.
•One of SuperNewMedia’s expectation with
supernewmedia this project is to enter in a new market for
us.
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6. Menu
1. The Project
2. Team issues SOLUTION: TEAM
3. Client issues
4. Project Risks
COMMUNICATION STRATEGY (I)
5. Team Communication
Strategy
6. Team Management • Setting English as official language
Strategy • Communication Plan:
7. Client Management • One to One: by e-mail and phone.
Strategy
• One to Many: by e-mail, phone and
8. Strategy Benefits
collaboration tool (project.net)
9. What can go wrong?
10. Conclusion • Many to Many: by video conference
(TokBox)
• Emergency and urgent matters: by
phone
supernewmedia • Communication Etiquette to be applied
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7. Menu
SOLUTION: TEAM
1. The Project
2. Team issues COMMUNICATION STRATEGY
3. Client issues
4. Project Risks
(II)
5. Team Communication
Strategy
• Meeting’s plan:
6. Team Management
• Introductory meeting:
Strategy • To be held in London, inviting Paris team to
7. Client Management join in person.
• Hong Kong team to be present via video
Strategy conference
8. Strategy Benefits • Scheduled in the evening taking into account
9. What can go wrong? difference in time zones.
• Aim: clear explanation of the crisis and
10. Conclusion presentation of the new plan.
• Monthly meeting:
• To be held in London, with Paris and Hong
Kong team assisting via video conference
• Agenda to include general revision of the
supernewmedia project.
(continue in next slide)
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8. Menu
SOLUTION: TEAM
1. The Project
2. Team issues COMMUNICATION STRATEGY
3. Client issues
4. Project Risks
(III)
5. Team Communication
Strategy
6. Team Management • Meeting’s plan (continuation):
Strategy •Weekly production meeting:
7. Client Management • With subteams’ leaders.
Strategy • Aim: schedule job for week ahead.
8. Strategy Benefits
• Daily catch up meeting:
9. What can go wrong?
10. Conclusion • Each subteam separetly.
• Aim: set the working plan for the day.
•Production Assistance will keep a record of
every meeting.
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9. Menu
1. The Project
2. Team issues SOLUTION: TEAM
3. Client issues
4. Project Risks
MANAGEMENT(I)
5. Team Communication
Strategy
6. Team Management • Leadership approach: Directive
Strategy
7. Client Management
•Time of crisis: team needs to know
Strategy
specifically what to do and what to
8. Strategy Benefits
expect from the Project Manager
9. What can go wrong?
10. Conclusion
but:
• Room for questions.
• Project Manager to be a part of the
supernewmedia
team.
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10. Menu
1. The Project
2. Team issues SOLUTION: TEAM
3. Client issues
4. Project Risks
MANAGEMENT (II)
5. Team Communication
Strategy
6. Team Management • Fostering Creativity and team relationship:
Strategy
7. Client Management
• Team building sessions
Strategy
• One to one catch up sessions (team
8. Strategy Benefits
member with Project Manager)
9. What can go wrong?
10. Conclusion • Promotion of off topic conversation
• Rewards program.
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11. Menu
1. The Project
2. Team issues SOLUTION: CLIENT
3. Client issues
4. Project Risks
MANAGEMENT
5. Team Communication
Strategy
6. Team Management •Schedule a meeting to inform the client
Strategy about the crisis
7. Client Management
Strategy
• Acknowledge of our lack of expertise in
8. Strategy Benefits
ecommerce
9. What can go wrong?
• Present two different ecommerce expert
10. Conclusion
to work with
• Present plan of implementation of a
scheduled report system
supernewmedia • Set a calendar to present demo and
deliverables.
• Negotiate a fair plan to deal with change
requests
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12. Menu
1. The Project
2. Team issues
3. Client issues
4. Project Risks
STRATEGY BENEFITS
5. Team Communication
Strategy
6. Team Management • More organized project
Strategy • Better team
7. Client Management •Availability of acting fast when facing
Strategy difficulties
8. Strategy Benefits
9. What can go wrong? • Recover of client’s trust
10. Conclusion • Real expectations of success.
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13. Menu
1. The Project
2. Team issues
3. Client issues
4. Project Risks
WHAT CAN GO WRONG?
5. Team Communication
Strategy
6. Team Management • Client does not agree with the plan
Strategy • Approach:
7. Client Management • Selling the project with emphasis in all the
benefits that has.
Strategy
• In worst case scenario: asking for a new
8. Strategy Benefits brief to understand better the client’s need
9. What can go wrong? • Team looses the motivation and creativity
10. Conclusion
• Approach:
• Focus in the team building approach
explained in the plan.
• In worst case scenario trying to improve
supernewmedia work environment could be the solution
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14. Menu
1. The Project
2. Team issues
3. Client issues
4. Project Risks
CONCLUSION
5. Team Communication
Strategy
6. Team Management Trying to manage a project without project
Strategy management is like trying to play a football
7. Client Management game without a game plan.
Strategy
8. Strategy Benefits K. Tate (Past Board Member, PMI)
9. What can go wrong?
10. Conclusion
supernewmedia
Thank you!
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