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New Employee Training C.pdf
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- 2. Welcome to QualityJanitorial
- 3. Quality Janitorial GroupInc. Service & Supplies • Medical, Industrial, Commercial • On-going janitorial • Medical Waste disposal • Emergency Services • Food Service Sanitation • Green Cleaning • Inventory Control • Light Industrial • Pressure washing • Restroom Sanitation • Special Event Services • Supply Management • Carpet Care • Clean room services • Computer room cleaning • Construction clean-up • Supplies • Cleaning and disinfecting chemicals • Office Supplies • Infection Control • Break room products • Facility Supplies • Personal Care • Safety & Security • Odor Control • Facility Supplies • Paper towel dispenser and paper • Restroom dispenser and paper • Walk-off mats • Handsoap
- 4. Quality Janitorial Group Qualitystarted in 1990 as Quality Cleaning Services, now known as Quality Janitorial Group, is run by the owners, Jonathan and Namurah Blakely along with their children, Jonathan Jr. Preston, and Mia. The minority certified; award winning business has grown from 2 employees to now over 100. • Quality Janitorial is a full-service cleaning contractor, AND distributor, serving Western North Carolina. We specialize in providing professional cleaning services and supplies to commercial building owners and managers. Quality provides the highest of standards of cleanliness that your building requires, at a price that makes sense. And price, while important, is only one of the factors that must be considered when choosing cleaning contractors. Quality Janitorial is an established janitorial company that cleans industrial, commercial, and medical facilities, and is interested in competing for your company’s janitorial needs. Quality Janitorial employees are highly trained on all aspects of cleaning and safety. We pride ourselves on the teamwork and work ethic that our employees exhibit. Quality Janitorial Group Our Vision OUR VISION is to become: A high-performance organization delivering exceptional value through superior service, competitive pricing to offer a superior business products solution To provide: Honesty and Integrity. We believe that there is never a right way to do a wrong thing. We work to build relationships based on trust. We excel in an environment of openness and trust. We strive to give the best customer service around. We value our: Customers We believe in always giving the customers what they expect and, We make every effort to give you the assistance and excellent service that you desire.
- 5. Quality Janitorial OrganizationalChart President Vice President Operations Manager Finance Manager Executive Administrator HR Manager HR /Payroll Area Facilities Manager (Y) Float Supervisor Lead Crew Lead back up Crews Area Facilities Manager (L) Float Supervisor Lead Crew Lead back up Crews Area Facilities Manager (R) Float Supervisor Lead Crew Lead Back up Crews Area Facilities Manager (L) Open Manager Lead Crew Lead Back up Crews
- 6. Leadership Team members •Administrative • President- Jonathan Blakely • Vice President- Namurah Blakely • Finance Director- Preston Blakely • Executive Administrator- Karen Gallagher • Human Resources Manager Michelle Rubio • HR Admiration- Donna Simmons • Operational • Operations Manger- Mia Terry-Simpson • Assistant Operations Manager Jonathan Blakely Jr. • Senior Area Manager- Yusef Hakim • Area Manager- Robert Mosley • Area Manager- Lucinda Fair • Supervisor- John Smith • Supervisor OPEN • Building Lead Amy Blackburn Brenda Briscoe Maggie Rogers Donyaill Gaines Lymari Denizar-Perez Shawn Smith
- 7. Welcome! • Welcome tothe team! From all of us here at Quality Janitorial, welcome! we are glad that you are here! • Each building that we clean is different. Quality Janitorial services local government, Industrial facilities, medical offices, business offices, and lots more! This training will consist of basic cleaning task. Your supervisor or manager will train you on how to use those skills appropriately in their building. You will also notice different chemicals in different buildings. First, lets go over those:
- 8. Chemicals You will findeither Betco Chemicals OR Diversey Chemicals
- 9. Betco Chemicals Please click onthe links to learn about the chemicals you will be using Fast Draw 11 Green Earth Daily Floor Cleaner Green Earth Glass Cleaner AF79 AF79 pHQ Dual AF3A5 Sure Bet LL
- 10. Diversey Chemicals Oxivir Crew Bowl Cleaner Alpha-H{Multi-Surface Cleaner Stride- Citrus GP Forward All Purpose Cleaner Glance NA Glas & Multi Surface Cleaner
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- 12. Safety First Safety First • Safety •Preparation •CleanerBasic Information •Specific Cleaning tasks •Cleaning of Equipment and tools •The Custodial Closet •Dilution Control •Daily, Detail, and Project Cleaning
- 13. Safety Safety •Read all ProductLabels •Read and understand Safety Data Sheets (SDS) •Wear Proper Personal Protective Equipment (PPE) •Practice Universal Precautions •Place Caution Signs prior to starting any cleaning task •Report any unsafe conditions •Make sure you have all equipment, supplies, and chemicals.
- 14. Chemical Basics The Ph Scale -Acid Cleaners: Clean alkaline soils like rust or mineral deposits - Alkaline Cleaners: Clean acidic soils, like oils, greases, fats, and dirt. - Neutral Cleaners: Light dirt and dust removal
- 15. Cleaning Chemicals Four Characteristics ofCleaning Chemicals •Wetting •Penetration •Emulsification •Rinsing
- 16. Cleaning Chemicals Situations that willaffect the results of a cleaner •Time •Abrasion •Chemical Dilution •Temperature
- 17. Working Smart Work Smart •Clean Topto bottom •Clean from dry to wet. Use a dust mop before a wet mop •Begin cleaning from dirtiest area to cleanest area •Clean in the same direction each time, increases efficiency and effectiveness •Clean from the back of the area to the exit •Use proper chemical and equipment for the job. Let the chemical and equipment do the work •Finish one task before starting the next •Use proper lifting procedures. Lift with your legs, keeping back straight, avoid twisting •Report unsafe conditions •Always start with the least aggressive cleaner (neutral cleaner vs. degreaser to avoid harming surfaces)
- 18. Cleaning Task Cleaning Tasks -Wiping -Dusting -Policing -Trash Removal -DustMopping -Operation of powered cleaning equipment -Window Cleaning -Disinfection
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- 26. Cleaning Your Equipment • -After finishingwith any cleaning job, it is important to clean your equipment and store all equipment and tools in a clean dry place. • -By taking care of the equipment in your facility it lasts longer, works more • dependably and makes a good impression on you and your department.
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- 28. Disinfection Disinfection •Sanitizer- agent that reducesthe number of bacterial contaminants to safe levels as judged by public requirements. •Disinfectant- agent that destroys disease-causing pathogens or harmful microorganisms but might not kill bacterial spores •Sterilizer- a process that renders a product free of all forms of viable microorganisms
- 29. Your Closet The Custodial Closet •Onlystore cleaning chemicals, tools, and equipment that will be used on a regular basis. •Avoid duplication of products and ensure all chemicals are properly labeled. •Have a place for everything •Store heavier items on lower shelves •Keep the custodial area clean BACKCONTINUE
- 30. Daily, Detail & Project Cleaning Daily, Detail& Project Cleaning •Daily or routine- cleaning tasks involve procedures such as mopping, vacuuming, trash removal, and restroom cleaning •Detail Cleaning- tasks are tasks that are done approximately once a month and usually include: wiping vents, washing walls, carpet bonneting, carpet encapsulation, and scrub and recoating floors. •Project Cleaning- tasks are performed 1-2 times a year and usually involve strip and recoating floors, carpet extracting, wood floor refinishing and furniture cleaning.
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- 34. The correct way toput on and take off gloves
- 35. Welcome to the team! PLEASE CALLLYOUR BUILDING MANAGER FIRST! Quality Janitorial Lucinda Fair 828-435-4239 828 2773880 ph Mia Terry 828-450-8132 828-277-3882 fax Yusef Hakim 828-450-4987 828-277-3879 HR Jay Blakely Jr. 828-606-8985 Preston Blakely 828-230-2838 Tyrell Williams 828-793-1227 John Smith 828-220-1446 Your manager should be the one you call for call outs, tardies, time off, request etc. DO NOT CALL THE OFFICE BEFORE CONTACTING YOUR MANAGER! If you are scheduled to work in a medical building, shooting range, or an industrial building, additional training is required.
- 36. Building specific cleaning • Medical OSHABBP training Patient Room Disinfection • Gun Range Respiratory Training Lead Training • Industrial Forklift Pedestrian Safety • Importance of PPE