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Network traffic management & Intelligence
The document discusses challenges in network traffic management, specifically in monitoring and reporting the performance of telephony systems. It introduces Khomp's intelligence platform, Insight!, which offers real-time data analysis and performance insights in a cloud-based system. The presentation outlines the benefits of transitioning from hardware-centric solutions to software-as-a-service models for improved operational efficiency.
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Network traffic management & Intelligence
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- 2. 2 Customers are complaining… Agentsare complaining… Dialer is reporting errors… What do you do?
- 3. 3 Network Traffic Management Problem:Difficulty in monitoring, measuring and reporting the performance of systems, software and carriers Are carriers meeting their SLA commitments? Do you have the data to prove it?
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- 5. 5 Today’s Presenters: Alan DPercy Senior Director of Product Marketing alan.percy@telcobridges.com Jeff Williams Director of Commercial Business jeff@khomp.com
- 6. 6 Agenda: • Introductions &Housekeeping • Monitoring and Management Methods • Introduction to Khomp Insight! • TelcoBridges Solutions • A Customer Case Study • Your Questions
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- 8. CHALLENGES • Complexity ofnetworks and scenarios, multiplicity of equipment and solutions • To compile complete, useful and understandable information • To navigate efficiently between macro and micro views • To provide information to improve the performance of the systems involved as a whole
- 9. ACCESS WITH YOURLOGIN AND PASSWORD THROUGH AN INTERNET BROWSER ON ANY DEVICE, WITH NO NEED FOR LOCAL INSTALLATION. INSIGHT! is an intelligence platform, as well as a platform that helps making decisions in telephony systems; it works in the Cloud and performs data analysis and real-time monitoring of the whole scenario.
- 10. HOW? • Concentrating theCDR of all calls, obtaining detailed information and creating performance indicators that can be correlated with each other • Organizing data in an effective and intuitive interface, so that the most important information is available with few interactions
- 11. TYPICAL SCENARIO Campaign 1: 57% Services3: 68% Gateway 2: 62% Carrier 4: FAIL Area code 11: 12% SERVICE 1 SERVICE 2 SERVICE 3 GATEWAY 1 GATEWAY 2 GATEWAY 3 CAMPAIGN 1 CAMPAIGN 2 CARRIER 1 CARRIER 2 CARRIER 3 CARRIER 4
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- 13. CALL ATTRIBUTES Call detailsin a specific scenario • Direction • Hangup origin • Hangup cause • Reach • Traffic profile • Call classification
- 14. ENTITIES Individual or combinedanalysis of the entities • Services • Campaigns • Gateways • Networks (carriers) • Area codes
- 15. PERFORMANCE INDICATORS Different indicators forstatical analysis • CAPS • NER • ASR • ACD • Useful and total occupancy
- 16. PERSPECTIVES Several points ofview of the same situation • Geographical analysis • Trend evaluation • Benchmarking • Tickets • Performance of networks (carriers) • Call geolocation • Traffic profile • Call classification
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- 27. ACCESS GROUP CAMPAIGN ASERVICE 1 SERVICE 2 SERVICE 3 GATEWAY 1 GATEWAY 2 GATEWAY 3 CAMPAIGN B USER 1 USER 2 CARRIER USER ACCOUNT USER CARRIER 3 CARRIER 4 CARRIER 2 CARRIER 1
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- 31. We did notchoose the name Insight! by accident. It means: discernment, knowledge and understanding. Insight! will change your company’s reality
- 32. SESSION BORDER CONTROLLERS at thecrossroads of networks… 32
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- 34. Changing Economics “Old Way” Hardware-centric Proprietaryappliances EOL Hardware Capital Expenditure + Maintenance “Cloud Way” 34 Software-centric COTS Hardware, Virtual or Cloud Software-as-a-Service “Pay-as-you-Grow” TCO Years TCO Years
- 35. 35 Use Cases –Contact Center Contact Center SIP Trunking Provider(s) Dialer/ACD TDM Carrier(s) RADIUS Gateway
- 36. 36 Ready for aDemo? Confidential https://www2.telcobridges.com/KhompInsightDemo
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- 38. 38 Industry Events Learn moreabout FreeSBC at these upcoming industry events: Oct 8-11 Orlando, FL https://calendly.com/alandpercy Dec 4-6 Herndon, VA
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