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With profitability and efficiency being key drivers for 98% of customers,
top brands look to intuitively align with their customer needs,
to remain competitive.
Strategic spending on customer experience delivers increased profit,
loyalty and team productivity.
There are strong profitability drivers for your business case to consistently improve
and deliver a seamless end-to-end experience that will delight your customer.
What does this mean to you?
“The superior economic benefit of return and repeat purchasers is astounding”
Adobe
Here’s why…
Read the
report
Watch the
webinar
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The business case for
CUSTOMEREXPERIENCE
(CX) investment
Customers BUY more
add an additional 20% revenue
to your bottom line
Investing in customer experience
sees an 8X increase in
market value.
Customers PAY more
86% of buyers will pay more for
better customer experience
Only 1% of customers
feel their expectations
are met.
Customers will
remain loyal
Souring the relationship
will lose customers
70% of customers will reduce
their commitment
to you.
Complaint handling
costs will reduce
Resolve complaints instantly
95% of customers will
do business with you again
despite the glitch.
“Small thinking
on customer
experience will
destroy financial
results”
Forrester
“67% of churn
could be saved if
the issue
is resolved at first
point of contact”
Even a simple 5%
increase in
customer
retention can
increase business
profits between
25% and 125%
Gartner