The document discusses the critical components of user behavior technology infrastructure and operations. It emphasizes three primary factors: economics, quality of service, and agility. Additionally, it touches on concepts like virtualization and IT intelligence.

4. User
Behaviour
Technology

5. nfrastructure and
Operations rests

6. 1.
Economics
, Or How
Much It
Costs
2.
Quality Of
Service ,
Or
Response
Time
3.
The Vague
Concept
Of Agility

10. Virtualization IT Intelligence