Chihuahua, Mexico is an ideal location for nearshore call center outsourcing to the United States due to its strategic location, competitive labor force, and low costs compared to call centers in the US. The city of Chihuahua has an international airport with connections to major US cities like Dallas and Houston. It has a population of over 3.5 million people, many of whom are educated and skilled with cultural affinities to the US. An existing call center in Chihuahua currently has 150 work stations assigned to American projects and 150 available for expansion. Operating a call center in Chihuahua results in significant savings over domestic call centers in areas like labor costs, time zone differences, travel expenses