1. London
11 Old Queen Street, Westminster,
London, SW1H 9JA, UK
Tel: +44 (0)20 3042 2000
Fax: +44 (0)20 3042 2015
Manchester
The Old Bank, Old Market Place,
Altrincham, Cheshire, WA14 4PA, UK
Tel: +44 (0)161 942 2000
Fax: +44 (0)161 942 2015
www.informed.com
Leading A Digital Nation
Elizabeth Vega, CEO, Informed Solutions
Elizabeth Vega
25th June 2015

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The UK as a Digital Leader
** Commercial in Confidence **

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The UK’s Digital Export Potential
** Commercial in Confidence **

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Continuing the Good Work
** Commercial in Confidence **

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What Now Looks Like
Digital Services
** Commercial in Confidence **
• Standardised digital services
• Front end public portals
• Backend CRM, CMS & case/workflow management
• Service design focussed on providing a good user experience
• Cloud First policy but actually Cloud where possible
• Security and data governance specified on a case by case basis
• Service design Guidelines and Standards
• Agile development
• Traditional contracting of skills, resourcing and technology
• Look like all the inspiring exemplars nominated for this year’s awards
1st Generation Digital Services

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What the Future Looks Like
Digital Transformations
** Commercial in Confidence **
• Standardised digital services
• Front end public portals
• Backend CRM, CMS & case/workflow management
1st Generation Digital Services Next Generation Digital Transformations
• Service design focussed on providing a good user
experience
• Cloud First policy but actually Cloud where possible
• Security and data governance specified on a case by
case basis
• Service design Guidelines and Standards
• Agile development
• Traditional contracting of skills, resourcing and technology
• Look like the all the inspiring exemplars nominated for
this year’s awards
End to end digital services and business transformations
Personalised digital services
User experience design is business as usual
Service design focused on interoperability –
applications, data, infrastructure
Infrastructure, applications, data and even id verification
increasingly consumed ‘as a service’
Security and data governance designed and built
dynamically into the operational service
Common Components and Platform Guidelines and
Standards
Agile service integration and continual, dynamic service
improvements
Modern collaborations and industry clusters
Look like our ambitions for the future:
Smart Cities, IoT, Gaap, personalised national health
and care services

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Evolving How We Work
** Commercial in Confidence **