1. Nate (Sung K.) Cho
3238 E Briarwood Ter. Phoenix, AZ
sungkyung316@hotmail.com (480) 316-4613
SUMMARY OF QUALIFICATIONS
• Over 10 years experience as Team Leader in Customer Service, Equipment and Rail operations at
Hanjin Shipping Inc
• Ability to prioritize work load to meet required deadlines
• Trained employees for Sales and Customer Service offices in N. America in 2010
• Part of Task Force Team to reduce rail and truck costs in 2011
• Four years experience in web development and internet marketing
PROFESSIONAL EXPERIENCE
Hanjin Shipping Co. January
2003 - Present
Midwest & Gulf Equipment Control Supervisor (2013~ Present)
• Ensure adequate equipment available to support International/Domestic customers
• Analytic review of asset control and risk management
• Direct involvement with HQ Legal, Cost, Sales, Equipment office in policy planning and advice
• Keeping dialogue with other teams to provide support fulfilling customer requirements
• Direct interface with railroad ramps, truckers, chassis pools, and other lines regarding equipment
issues
• Continuously review and reduce equipment costs through efficiency improvement initiatives
North America Rail Operation Supervisor (2009~ 2013)
• Detail knowledge of ocean terminals, off-dock container yards, rails, and trucking operations
• Work with rail vendors to identify and develop solutions to ongoing rail service issues
• Monitor transit of intermodal trains on rail networks in North America
• Identifying and communicating delays in service related to bad order rail cars/ load misses/
service interruptions
• Daily conference call with rails and TTI to resolve On-dock/ Off-dock operations
• Joined Task Force Rail Team in Seoul, Korea (2011) to reduce rail and truck costs
PNW/PSW Inbound Supervisor (2007~ 2009)
• Closely interfaced with PNW/PSW terminals, US Customs, VIP customers and other HJ teams
• Managed TPB, Terminal storage, G.O processing, Arrival & Export and other critical teams.
• Dedicated to recognizing opportunities for improvement and designed and implemented new
procedures
• Managed large volumes inbound customer inquiries via phone and email to ensure timely and
accurate responses

2. Nate (Sung K.) Cho
3238 E Briarwood Ter. Phoenix, AZ
sungkyung316@hotmail.com (480) 316-4613
North America Rail Billing Senior Coordinator (2003~2007)
• Responsible for On-dock and Off-dock Rail-Billing operations in LGB, LAX, Oakland, Seattle,
Prince Rupert, Vancouver and East Coast Ocean terminals
• Worked with six main rail vendors in CA/US to identify and develop solutions and reduce
ongoing rail service issues
• Closely interfaced with Hanjin house truckers regarding off-dock candidates due to customs
exam, damaged and rail cut-offs
• Part of the system development team. developed, trained and improved HJ ALPs system
• Worked closely with CA/US rail ramps and customers regards to Rail-Billing issues
JC Segae/ Computer Super Sale, Co July
1998– Nov. 2002
Computer Support Specialist/ Web Developer
• Developed, maintained and supported application programs for administrative, web and mobile
systems using Visual Basic and related tools
• Trained and mentored junior programmers in programming methodologies and best practices
• Able to incorporated user needs into cost-effective, secure and user-friendly solutions known
for scalability and durability
EDUCATION
• DeVry University— Chicago, IL
* Bachelor of Science, Computer Information Science, 1999
• Moody Bible Institute — Chicago, IL
* Bachelor of Art, International Ministry, 1996