The document discusses effective communication in the workplace. It covers topics like the importance of communication for business success, different communication methods, delivering positive and negative messages, presentations, reports, and business writing. Effective communication helps businesses run smoothly and improves employee engagement, productivity and the sharing of new ideas. References are also provided.

1. Critical Thinking Week 8
By: Nicole Hockert
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2.  Helps the business run smoothly
 Effective communication in the workplace is
important.
 Effective communication drives the
effectiveness in the organization
(Keyton & Caputo, 2013).
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3.  Good writing and communications skills are
important for success in the workplace
 Technology is increasing in the workpalce
 Written communication is used for various
things.
(Guffery & Lowry, 2011).

4.  Effective communication means being accurate
with the wording and the information that is
included.
 Within that employees need to ensure that they
are also making ethical decisions within the
organization.
(Morales-Sanchez & Cabello-Medina, 2013).
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_communication_among_family_1_635018772422033232.jpg

5.  Effective communication is important so that
employees can work together.
(Guffey & Lowry, 2011)
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65760b59b997/Teaching-Teamwork-to-Engineers_hero.jpg.aspx?width=460

6.  Increases employee engagement,
 Creates new ideas
 Creates an environment for productivity
(Guffey, & Lowry, 2011)
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7.  Ethical communication holds leaders and
employees accountable for their actions
(Ghosh, 2008).
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g

8.  Ethical communication is what ensures that the
organization is being run correctly and the human
resources office is a great tool for leaders to use for
training (Ghosh, 2008).
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9.  Representing the organization in
a appropriate way.
 Employees should be a positive
contribution to the organization
through their behavior (Guffey &
Lowry, 2011).
http://mcintranet.musc.edu/sebin/t/x
/professionalism.jpg

10.  Guffey & Lowry (2011) state that professionalism in
the workplace entails understanding the other side of
different opinions and looking to find common ground
and a solution.
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3.gif

11.  Globalization and technology
 Benefits of culture in the workplace
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12.  Culture shapes the way that people think and
acknowledging the differences can create a
positive environment for partnership and profit
(Guffey & Lowry, 2011).
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13.  Witten communication skills are extremely
important for leaders and employees to
have (Keyton & Caputo, 2014).
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uploads/2014/04/Reflective-Essay-Sample.jpg

14.  Guffey & Lowry (2011) state that written
communication should include prewriting,
writing, and revising known as the 3 X 3 Writing
Process.
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130710100725-phpapp02/95/introduction-to-messages-and-the-writing-process-
business-communication-19-638.jpg?cb=1373468882

15.  Ways to deliver information
 Verbally
 Email messages
 Formal reports
(Guffey & Lowry, 2011).
http://www.highere.com/wp-content/uploads/2012/04/Workplace-
Communication.jpg

16.  Digital media and electronic messages allow leaders
to stay connected to what is happening at all times
(Kiddie, 2014).
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31.jpg?w=650&h=406&keep_ratio=1&webp=1

17.  All of the tools for electronic messages and
digital media should remain professional
(Guffey & Lowry, 2011).
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uploads/2014/01/bin_full_of_apps_400_clr_8805-
300x202.png

18.  Messages are needed in the workplace to
deliver information both negative and positive
messages (Guffey & Lowry, 2014).
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uploads/2014/08/messagingbutton.jpg

19.  There are many ways to deliver these
messages including:
 Emails
 Memos
 Formal or informal letters
(Guffey & Lowry, 2011)
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uploadsa/2011/01/istock_000014325911xsmall-300x199.jpg

20.  Conflict is not avoidable in the workplace and addressing the
negative messages effectively is a must for leaders (Guffey &
Lowry, 2014).
http://smallbusiness.chron.com/DM-Resize/
photos.demandstudios.com/getty/article/110/72/928504
09.jpg?w=650&h=406&keep_ratio=1&webp=1

21. http://jensholvoet.com/wp-content/
uploads/2012/06/business_presentation.jpg
 When preparing these presentations it is important to write for
the audience, capture the audience attention, and then deliver
the information accurately (Guffey & Lowry, 2011).

22.  The presenter is just as important to the presentation
as the written parts.
 Speaking clearly
 Facial expressions
 Dress professionally
 Walk around and engage the audience
(Guffey & Lowry, 2014).
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esentation.jpg

23.  Reports are needed in business to
communication important information
 Two types of strategies
 Informal
 Formal
(Guffey & Lowry, 2011)

24. http://businessplanmentor.com/wp-content/
uploads/2013/08/business-plan.jpg
 There are many components of the plans
 Letter including mission statement
 Table of Contents
 Company Outline
 Analysis
(Guffey & Lowry, 2011)

25.  Business proposals include:
 Introductions
 Description of the problems
 Plans
 Request
(Guffey & Lowry, 2011)
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26.  Business writing and communication is
important because of the various tools.
 Good writing and communication skills are
needed in applicants and leaders
(Keyton & Caputo, 2014)

27.  Guffey, M., & Loewy, D. (2011). Business communication: Process
and product (7th ed.). Independence, KY: Cengage Learning.
 Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., & .
Wu, C. (2013). Investigating verbal workplace communication
behaviors. Journal Of Business Communication,50(2), 152-169.
 Kiddie, T. J. (2014) Texting in context: The future of workplace
communication in the United States. Business Communication
Quarterly, 77(1), 65-88.
 Morales-Sanchez, R., & Cabello-Medina, C. (2013). The role of four
universal moral competencies in ethical decision-making. Journal of
Business Ethics, 116(4), 717-734

28.  Retrieved from: http://incedogroup.com/wp-content/uploads/2013/05/Business-
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 Retrieved from:
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 Retrieved from: https://www.asme.org/getmedia/500c146d-533c-44f8-a860-
65760b59b997/Teaching-Teamwork-to-Engineers_hero.jpg.aspx?width=460
 Retrieved from: http://www.thecolourworks.com/images/n-team.jpg
 Retrieved from: https://capminaz.files.wordpress.com/2013/05/decision.jpg
 Retrieved from:
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 Retrieved from: http://mcintranet.musc.edu/sebin/t/x/professionalism.jpg
 Retrieved from: http://ep.yimg.com/ay/yhst-134887914947866/professionalism-in-the-
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ess-130710100725-phpapp02/95/introduction-to-messages-and-the-writing-
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 Retrieved from: http://www.highere.com/wp-content/
uploads/2012/04/Workplace-Communication.jpg
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 Retrieved from: http://lawyerlounge.com/wp-content/
uploads/2014/08/messagingbutton.jpg
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uploadsa/2011/01/istock_000014325911xsmall-300x199.jpg
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