Designing Student and Staff Wellbeing Feedback Loops
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Designing a student and staff well-being feedback loop to inform university policy and governance
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Designing Student and Staff Wellbeing Feedback Loops
- 1. My Wellness Check Designing a Student and Staff Wellbeing Feedback Loop to Inform University Policy Governance Derek Lomas & Willem van der Maden, Human-centered Design, TU Delft, The Netherlands Paper presentation for RSD 10 - Nov. 4, 2021
- 2. Many complex systems use measurement and data to support improved outcomes Introduction
- 3. Educational systems should explicitly support wellbeing because it enhances the quality of education and it is the morally right thing to do Introduction
- 4. The bigger picture: ‘governance for wellbeing’ Introduction
- 5. During the COVID-19 pandemic, wellbeing in Europe fell to its lowest level in 40 years Urgency
- 6. McKinsey & Co estimate the loss of wellbeing cost more than three times as much as the economic losses Urgency
- 7. 1. Wellbeing is a critical input to education “Hard to Learn Well When You Don’t Feel Well” 2. Wellbeing is a critical objective for education Education that enhances student wellbeing is intrinsically higher quality Vision for Wellbeing in Education
- 8. Vision for Wellbeing in Education Assess Needs Do Something About it
- 9. Creating change in Universities is difficult due to their size, complexity, diffuse management structure and their tendency for consensus- based decision making DesignX
- 10. A cybernetic perspective: design wellbeing feedback loops to “muddle through”
- 12. Focus: the design of wellbeing feedback loops “on the go” Human-centered Design
- 13. What do we measure? “eat your own dogfood” Human-centered Design
- 14. “Off the shelf” metrics? goal: measure wellbeing to inform institutional action Human-centered Design
- 15. The impact of COVID-19 on daily life: an omnipresent experience Human-centered Design
- 16. Talk to staff and students about their experience to develop the instrument Human-centered Design
- 17. Students were stuck in small rooms that are not designed for studying all day, every day many staff members were stuck with their children Personal Experience
- 19. Context-sensitive Measures Sensitive to wellbeing fluctuations caused by specific situations in and outside of the context
- 20. Keep interrogating the instrument 1. are we asking the right questions? 2. are we getting the results we want? Completing the loop
- 21. User experience evaluation: student observation studies Completing the loop
- 22. Community-led workshops: information and bottom-up action Completing the loop
- 23. Questionnaire Experience MWC WEMWBS* CSSWQ** Correlation with Life Satisfaction expressed by R2 0.53 0.51 0.42 How satisfied were you with this questionnaire? (0-10) 7.0 6.2 5.9 This questionnaire was of high quality (0-5) 3.8 3.3 3.1 Completing this questionnaire was of some value to me (0-5) 3.3 2.9 2.6 Completing this questionnaire was engaging for me (0-5) 3.2 2.8 2.7 Completing this questionnaire was exhausting (0-5) 2.0 1.8 1.9 Completing this questionnaire was worthwhile (0-5) 3.5 3.2 3.0 Completing this questionnaire was fun (0-5) 2.9 2.7 2.6 * WEMWBS: Warwick-Edinburgh Mental Well-being Scale; **CSSWQ: College Student Subjective Wellbeing Questionnaire
- 24. Our goal was to design wellbeing feedback loops to inform institutional action what were action that have been taken? Summary
- 25. Impact at different scales, for example: - Program for improving home working spaces - A “human touch” in student communication Summary
- 26. What worked well? 1. Community workshops 2. Checkbox items Summary
- 27. What was challenging? 1. Getting people to participate 2. Keeping track of impact Summary
- 28. Limitations
- 29. Everyone or sampling approach? Opportunities
- 30. Multiple levels of assessment Opportunities
- 31. Checklists of healthy academic environments Opportunities
- 32. The politics of wellbeing assessment Opportunities
- 33. Keep the loop going: quarterly run wellbeing assessment of staff and students Conclusion
- 34. A participatory ritual that allows organizations to "listen to the voices of the people." Vision
- 35. What kind of design work is needed? Design
- 36. Thank you for your attention