How did Airbnb mix digital with a historical event to promote its positioning...Martin Basdevant
Analysis of the strategy and performances of the last Airbnb's digital activation "Wall and Chain", launched on November 7th, 3 days before the 25th anniversary, of the Fall of the Berlin Wall.
How did Airbnb mix digital with a historical event to promote its positioning...Martin Basdevant
Analysis of the strategy and performances of the last Airbnb's digital activation "Wall and Chain", launched on November 7th, 3 days before the 25th anniversary, of the Fall of the Berlin Wall.
Delight 2015 | Airbnb Environments: Belonging in the Open PlanDelight Summit
This presentation was given by Aaron Taylor Harvey and Rachael Harvey of the Airbnb Environments Team at Delight 2015 on Oct. 5, 2015.
Imagine a call center with no cubicles, no traditional desks, and no phones. What if, instead, you could design an office defined by freedom and comfort that is also an effective and functional place to work every day. That’s exactly what Aaron and Rachael Harvey did for Airbnb’s award-winning Portland Call Center—and what they’re doing for other Airbnb offices around the world. Agents in the Portland call center have a work environment that’s a lot like a great Airbnb travel listing, bringing the experience of traveler and agent closer together—and making it easier to provide those travelers with a great customer experience. In this core conversation, Aaron and Rachael will share the philosophy and design process they use to redefine work environments in much the same way that Airbnb redefined travel.
http://delight.us/conference
Airbnb's Jenna Meister shares how Airbnb measures success of their community efforts and how YOU can create a similar dashboard in your organization. This talk is from CMX Summit West 2015.
Everything You Need to Know About Airbnb Key Exchanges: Guesty Hosting AcademyGuesty, Inc.
Guesty is a professional management service for Airbnb hosts. We put together this key exchange series to create a reliable resource for Airbnb hosts who have a particular key-related question or are new to the entire process itself. Within it, we go over everything there is to know about key exchanges. From preparing yourself for your Airbnb guest communication & key exchange strategy prior to guest arrival, to going over number of keys to the various types of smart locks that could revolutionize the security of your Airbnb property and the simplicity of hosting. We even include modes of strategizing and creating back-up plans should anything not go according to plan. Begin here to perfect your hosting experience from that first impression, on. Visit us at www.guesty.com!
The original presentation that Airbnb's CEO Brian Chesky used to raise their initial funding round.
We've taken the liberty to redesign this deck, you can see the new version here: http://www.slideshare.net/PitchDeckExamples/airbnb-pitch-deck-redesign
A redesign of the original airbnb pitch deck presentation, which the company used to raise their initial seed funding round.
These slides were redesigned using one of the templates in Slidebean, a pitch deck builder for startups: https://slidebean.com/pitch-deck-templates
This is a case study I had worked on as a first year MIM student at University of Maryland (College Park), while studying INFM612 (Management of Information Programs and Services), taught by Dr. Ping Wang - a wonderful Professor.
We were given 2 unfortunate incidents that had occurred with a guest and a host of Airbnb, and had to analyze the issues and suggest solutions that can help make Airbnb an even safer option for its guests and hosts.
the hotel industry is under going another disruption: the "collaboration economy" and its poster child Airbnb give rise to a variety of apartment rentals, offered to consumers for more affordable prices. Hotels respond to this trend by sharpening their strategy and their differentiation compared to the new competition.
Over the last few years, Airbnb’s frontend architecture has evolved to keep pace with the rapid advancement happening the JavaScript world. Starting as a humble Rails 2 + Prototype.js app in 2008, the frontend stack powering airbnb.com has gone through a few revisions, including a push towards single-page app architecture with Backbone.js and Handlebars.js, an adventure into isomorphic JavaScript with Rendr (our library for using Node.js to server-render Backbone SPAs), and most recently, a move toward React.js and a re-envisioning of our build pipeline to take advantage of CommonJS, ES6, and a Node.js-based transform system. Spike Brehm, software engineer on the @AirbnbNerds team, will walk through how we approached and executed on these changes. Plus, get excited to see a preview of our new approach to isomorphic JavaScript, allowing us to server-render React components from our Rails app.
Spike Brehm is a software engineer at Airbnb who specializes in building rich web experiences. As a JavaScript nerd, he has spent the last few years shipping web apps and prototyping Airbnb’s front-end stack, experimenting with “isomorphic JavaScript” — apps that have the flexibility to run on both the client and sever using the same codebase.
The Chemistry of Successful Job Advertising - Recruitment Agency Expo North, ...Holly Fawcett
The Chemistry of Successful Job Advertising - Recruitment Agency Expo North, 28 Sept 2016
Discover the secrets to improve your job advertising, and why it should be your number 1 source of hire!
Ho do you write an effective email pitch to tech press and bloggers?
Here is actionable advice about:
- how to tell your story
- how to write your emails
and some real cases to go through.
Delight 2015 | Airbnb Environments: Belonging in the Open PlanDelight Summit
This presentation was given by Aaron Taylor Harvey and Rachael Harvey of the Airbnb Environments Team at Delight 2015 on Oct. 5, 2015.
Imagine a call center with no cubicles, no traditional desks, and no phones. What if, instead, you could design an office defined by freedom and comfort that is also an effective and functional place to work every day. That’s exactly what Aaron and Rachael Harvey did for Airbnb’s award-winning Portland Call Center—and what they’re doing for other Airbnb offices around the world. Agents in the Portland call center have a work environment that’s a lot like a great Airbnb travel listing, bringing the experience of traveler and agent closer together—and making it easier to provide those travelers with a great customer experience. In this core conversation, Aaron and Rachael will share the philosophy and design process they use to redefine work environments in much the same way that Airbnb redefined travel.
http://delight.us/conference
Airbnb's Jenna Meister shares how Airbnb measures success of their community efforts and how YOU can create a similar dashboard in your organization. This talk is from CMX Summit West 2015.
Everything You Need to Know About Airbnb Key Exchanges: Guesty Hosting AcademyGuesty, Inc.
Guesty is a professional management service for Airbnb hosts. We put together this key exchange series to create a reliable resource for Airbnb hosts who have a particular key-related question or are new to the entire process itself. Within it, we go over everything there is to know about key exchanges. From preparing yourself for your Airbnb guest communication & key exchange strategy prior to guest arrival, to going over number of keys to the various types of smart locks that could revolutionize the security of your Airbnb property and the simplicity of hosting. We even include modes of strategizing and creating back-up plans should anything not go according to plan. Begin here to perfect your hosting experience from that first impression, on. Visit us at www.guesty.com!
The original presentation that Airbnb's CEO Brian Chesky used to raise their initial funding round.
We've taken the liberty to redesign this deck, you can see the new version here: http://www.slideshare.net/PitchDeckExamples/airbnb-pitch-deck-redesign
A redesign of the original airbnb pitch deck presentation, which the company used to raise their initial seed funding round.
These slides were redesigned using one of the templates in Slidebean, a pitch deck builder for startups: https://slidebean.com/pitch-deck-templates
This is a case study I had worked on as a first year MIM student at University of Maryland (College Park), while studying INFM612 (Management of Information Programs and Services), taught by Dr. Ping Wang - a wonderful Professor.
We were given 2 unfortunate incidents that had occurred with a guest and a host of Airbnb, and had to analyze the issues and suggest solutions that can help make Airbnb an even safer option for its guests and hosts.
the hotel industry is under going another disruption: the "collaboration economy" and its poster child Airbnb give rise to a variety of apartment rentals, offered to consumers for more affordable prices. Hotels respond to this trend by sharpening their strategy and their differentiation compared to the new competition.
Over the last few years, Airbnb’s frontend architecture has evolved to keep pace with the rapid advancement happening the JavaScript world. Starting as a humble Rails 2 + Prototype.js app in 2008, the frontend stack powering airbnb.com has gone through a few revisions, including a push towards single-page app architecture with Backbone.js and Handlebars.js, an adventure into isomorphic JavaScript with Rendr (our library for using Node.js to server-render Backbone SPAs), and most recently, a move toward React.js and a re-envisioning of our build pipeline to take advantage of CommonJS, ES6, and a Node.js-based transform system. Spike Brehm, software engineer on the @AirbnbNerds team, will walk through how we approached and executed on these changes. Plus, get excited to see a preview of our new approach to isomorphic JavaScript, allowing us to server-render React components from our Rails app.
Spike Brehm is a software engineer at Airbnb who specializes in building rich web experiences. As a JavaScript nerd, he has spent the last few years shipping web apps and prototyping Airbnb’s front-end stack, experimenting with “isomorphic JavaScript” — apps that have the flexibility to run on both the client and sever using the same codebase.
The Chemistry of Successful Job Advertising - Recruitment Agency Expo North, ...Holly Fawcett
The Chemistry of Successful Job Advertising - Recruitment Agency Expo North, 28 Sept 2016
Discover the secrets to improve your job advertising, and why it should be your number 1 source of hire!
Ho do you write an effective email pitch to tech press and bloggers?
Here is actionable advice about:
- how to tell your story
- how to write your emails
and some real cases to go through.
This e-book was created for our clients, customers and our combined global readers to enjoy. We trust the stories, tips, insights and case studies can benefit you in your business, professional or personal education level and will help you navigate throughout 2018. Please share with colleagues and friends who you feel would benefit and enjoy it.
The Secrets to a Profitable Inbound Agency Retainer Model Get Inbound
Getting Your Prospects to Pay: How to Drive Value Through Paid Services in the Pre-Sale Process As Inbound Agencies, we oftentimes invest a lot of time and money in the sales process before seeing any return. What if there was a way to get paid for delivering client value during the pre-sale process, all while qualifying them further to ensure they’re a long-term fit for your agency? Join Clodagh Higgins, Senior Channel Consultant at HubSpot as she shows you how to leverage the pre-sale process to: Get paid to qualify potential Inbound Retainer Clients; Discover the industries and companies your agency should specialize in; Find out if a prospect has the budget and time to work with you on a long term basis
Best-Practice Writing Tips for Corporate CommunicatorsTiffany Markman
This presentation unpacks how to write with more power, polity, persuasiveness, clarity, cleanliness, conciseness and credibility, especially in the corporate world. If you're a PR person, media officer or corporate comms specialist, you need to look at this presentation. Today. [Created for the 2014 STC Strategic Media & PR Conference, 30 Jan 2014.]
Monika Newman - Motivating your Mind - Inspiring your Spirit 2018 e-bookAbsolutely Virtual
This e-book has been compiled from the generosity of over 85 Australian, New Zealand, European, South African, Canadian, American, Asian and United Arab Emirates based authors, industry experts and business owners we have worked with in the MICE* industry since the early 1980's.
The 2018 e-book writers have over 2200 years of business experience and 3200 years of people experience. Some younger, others more experienced, yet all exceptionally intelligent and talented in their areas of expertise.
The Risks and Benefits Of Building Trust (Full spoken text included)zahidahuber
When do we trust somebody? How do we earn somebody's trust? What are the hardest challenges? When is trust the wrong way? What will you win with trust?
The why, what and how of Personas.
This 90 minutes session is part of a series of short and focused masterclasses.
The series is meant for people who have little or no experience applying design thinking methods, tools and frameworks.
This is a Masterclass by Arne van Oosterom
2018 motivating your mind inspiring your spirit e-bookNajla Turk
150 pages of content and stories from 89 international contributors. Each story is about making a difference in the minds and hearts of readers. Read my story and others in "Motivating your Mind and Inspire your Spirit".
Want to move your career forward? Looking to build your leadership skills while helping others learn, grow, and improve their skills? Seeking someone who can guide you in achieving these goals?
You can accomplish this through a mentoring partnership. Learn more about the PMISSC Mentoring Program, where you’ll discover the incredible benefits of becoming a mentor or mentee. This program is designed to foster professional growth, enhance skills, and build a strong network within the project management community. Whether you're looking to share your expertise or seeking guidance to advance your career, the PMI Mentoring Program offers valuable opportunities for personal and professional development.
Watch this to learn:
* Overview of the PMISSC Mentoring Program: Mission, vision, and objectives.
* Benefits for Volunteer Mentors: Professional development, networking, personal satisfaction, and recognition.
* Advantages for Mentees: Career advancement, skill development, networking, and confidence building.
* Program Structure and Expectations: Mentor-mentee matching process, program phases, and time commitment.
* Success Stories and Testimonials: Inspiring examples from past participants.
* How to Get Involved: Steps to participate and resources available for support throughout the program.
Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
New Explore Careers and College Majors 2024.pdfDr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
Exploring Career Paths in Cybersecurity for Technical CommunicatorsBen Woelk, CISSP, CPTC
Brief overview of career options in cybersecurity for technical communicators. Includes discussion of my career path, certification options, NICE and NIST resources.
Exploring Career Paths in Cybersecurity for Technical Communicators
My Story - Airbnb Singapore Resume
1. WELCOME HOME
Read my story & find out how I can contribute
SearchMatthew Kumar..
Hey, I’m Matthew!
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 1
2. Hey, I’m Matthew!
Conversation with Anna - Airbnb
------ ANNA PRE-APPROVED YOU ON 25/04/2016 ------
Hello Anna!
Hope you are having a good day! Thank you for giving me the
opportunity and taking your time to virtually host me today in your
beautiful home in the Airbnb Dublin office, Ireland.
I thought I should specially prepare this document for you, so that you
would be able to get to know me better. More importantly, I hope this
document would be useful for you to find out how best I can contribute
to your home and the community in Airbnb. I must also share that I am
excitedly looking forward to my stay in Airbnb! Cheers!
- Matthew
Page 2Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016
3. Hey, I’m Matthew!
Read my story….
As a child, I grew up with ambitions to be a policeman because of my investigative and
inquisitive nature of asking questions & reasons. Unfortunately, my folks were against
that idea and all they got me was this ‘fake’ police uniform as a keepsake.
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 3
In School, I began to have a newfound love for selling ideas. Hence, I pursued a major
in Business Marketing. To support myself financially, I developed my entrepreneurial
spirit by becoming a Real Estate Agent dealing in rental properties.
Professionally, my experience comes from a research and analytical background;
predominantly working on consumer behaviour and employee engagement studies.
A huge part of my work also involved conducting ‘mystery shopping ‘audits and
analysing trends in customer service and service compliance within many industries
in Singapore and the South-East Asia region. This has honed my skills in making
prompt and well-thought decisions under time-sensitive situations.
ABOUT ME
4. Hey, I’m Matthew!
Read my story….
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 4
I took the ‘leap of faith’ by staying with an Airbnb Host for the very first time during my Honeymoon.
Unlike choosing a typical romance-themed resort, we wanted to try a new experience living with a
local. That decision made me fell in love with Airbnb right after falling in love with my wife.
We stayed with a musician at his home in Hollywood, California. We spent late nights exchanging
stories and learning how we can make life more meaningful. It had such a viral impact on me and
my wife that we decided we should spread this joyful experience with others by opening our home
as well. It has a been a wonderful journey, as we realised our love and trust for each other has also
grown stronger, the more we love each and every guest who step into our home.
Sharing stories, inspiring others and learning from one another is now at the heart of what keeps
me going every day, and is exactly why I want to belong here in Airbnb.
5. Hey, I’m Matthew!
What can I contribute to Airbnb?
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 5
Albert Einstein once said, “I have no special talent. I am only passionately curious”. I hold true
to that believe. I am always looking for opportunities to seek information so that I can be
creative and form better ideas. I learn with openness, humility and honesty.
I have, in the past, introduced radical cost & operational efficiency ideas which yielded
positive results. I can bring not only my ideas from my previous jobs, but my love for
innovation to this community as I’m never satisfied with status quo.
More importantly, in 3-5years time, I would also like to see myself as a ‘teacher’ in Airbnb.
Given the opportunity, I would love to train and impart the skills and best practices I have
picked up to inspire the next generation of employees who join us.
6. Hey, I’m Matthew!
What can I contribute to Airbnb?
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 6
A. Refining the ‘Guest’ experience B. Refining the ‘Host’ experience
Pairing 1st time Guests with Superhosts
The very 1st experience of an Airbnb user
will be the ‘game-changer’. We want them
to speak positively of their experience!
Hence, pairing 1st time guests with an
Airbnb Superhost will almost guarantee a
wonderful experience! It also avoids the
potential risk of 1st time guests booking
properties with poor or no reviews.
Building relationships with Guests
Hosts who rent out multiple properties on
Airbnb need to be mindful to ensure that their
focus continue to be building a sense of
belonging rather than being profit driven.
Hence, Guest reviews on Hosts could go
beyond the ratings on their property’s
cleanliness, location, etc. It could also include
how well they performed in making guests
feel like they belong in their community.
7. Hey, I’m Matthew!
What can I contribute to Airbnb?
1. Say 2. Show
3. State a4. Suggest a
C. My simple ‘4S’ model to Customer Service
(P.S. this also works really well if we can adopt this model in our personal life..)
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 7
An apology usually calms a person down
immediately.
Empathise with the person through
emotions to show that you understand
their concerns and inconveniences.
By suggesting solutions, you have taken the
initiative to resolve the issue and offer a
form of ‘closure’ for the person.
By offering an assurance that you are going
to look into the matter, you show that you
are responsible and accountable.
8. Hey, I’m Matthew!
So..Why Trust & Safety?
Why work with the Trust & Safety team?
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 8
• A Baby calms down immediately when her parents cuddle her because she feels safe and trusted
with her parents. Be it in a personal or professional capacity, Trust & Safety are two of the most
important elements. As a person, if someone feels safe and trust what you say and do, you would
have gained that person’s love, respect and admiration of you.
• Similarly, for any business, when the emphasis is on trust & safety, our customers & users will likely
be loyal, admire the company and also do the job in marketing the business for you. This creates a
positive impact on how the public & non-users perceive your brand name.
• Being a parent of a young child myself, I am a strong advocate towards the importance and
responsibility of making sure everyone around me feels safe and trust me. The challenge of building
& maintaining that trust is something that I enjoy learning & working on every day in my own
capacity. As such, working in a Trust & Safety setting would likely be a natural transition for me.
9. Hey, I’m Matthew!
What are some ways I can contribute
to the Trust & Safety Team?
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 9
1. Trust is always easy to gain, but just as easy to lose.
I feel strongly on ensuring that users do not lose their trust in us. Once
it is lost, it is going to be an uphill battle to gain their trust back in us.
Besides learning from best practices, I also hope to contribute a fresh
perspective in the interaction with hosts & guests to ensure that their
faith in the Airbnb community remains strong.
2. Changing people’s impression of ‘Safety’ with Airbnb.
People from various cultures have different perceptions of what ‘Safety’
actually means to them. (e.g. a huge % of risk-adverse people in Asia
are still apprehensive about the idea of staying in people’s home
because they feel it is unsafe).
By contributing appropriate education & marketing strategies, my
dream is to see the sceptics of Airbnb turn into advocates of Airbnb!
Our very first guests in Sept 2015!
(We had to host via Couchsurf as local
regulations do not allow us to host via
Airbnb)
10. Prepared by:
Matthew Kumar
Job Position applied for:
Crisis Response Specialist
Trust & Safety | Airbnb APAC
Hey, I’m Matthew!
Thank you for hearing my story!….
Specially prepared for my Host, Anna Steel (Trust & Safety Operations Manager), on 25th April 2016 Page 10