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ABHINAYA
SHARJAH, UAE
Mobile India: (+91) 9884207140
Mobile Dubai: 0553751756
Email: abhiksh2love@gmail.com
ITES Professional with 3+ years of experience in Retail Banking process, Decision Making
and Quality Assurance.
PROFESSIONAL EXPERIENCE
Process Relationship Manager – BARCLAYS – DLF, Chennai, India – (JAN 2012 to APR 2015)
U.K. Retail Business Banking Offshore
Lending Operations Centre to serve Barclays Medium Business Customer for their funds
relating refunds of Insurance Premium.
 Handled customer complaints of various financial products and take effective
decisions.
 Restructuring the Customer’s Active Loans within stipulated time both in
terms of Productivity & Quality.
 Completing the redress Calculation and Customer Fund Transfer process.
 Leading the Re-open process and interact with onshore advisors to resolve
the queries.
 Investigating bankruptcies and other complex financial transactions and
prepare reports summarizing the findings.
 Mentoring new joiners to improve their expertise.
 Part of the QC team and has maintained 100% scores in client quality.
 Insure the satisfaction of customers.
ACHIEVEMENTS
• Have won an Ambassadors award for the best performance in the month of January
2013 in Barclays Shared Service Company.
• Have taken Training for 8 batches in my Process and got an award for the training.
• Have attended citizenship Voluntary activity (CSR) in my office every year.
• Have won an Éclat award and Paramount award as a Trainer for new joiners in the
month of June 2014.
ACADEMIC SUMMARY & PROJECTS
B.Tech Information Technology – April 2011;
Score: 72% - Anna University, Chennai.
Project Details: Context sensitive search using relevance and co-occurrence
information. (Domain: Data mining)
H.S.C – March 2007;
Score: 62% - GRT Mahalakshmi Vidyalaya, Chennai.
S.S.L.C – April 2005;
Score: 66% - GRT Mahalakshmi Vidyalaya, Chennai.
COMPUTER PROFICIENCY
 Programming Languages : C, C++, and Java
 Web Technology : HTML, Java Script
 Operating System : Windows 2000, Windows XP, Vista & Windows 8
 Office Package : Microsoft Word, Excel, PowerPoint, Access
 Database : SQL & Database Applications
PERSONALITY TRAITS
• Exceptional motivational and leadership skills.
• Excellent communication skills in written and verbal both.
• Strong visualization, problem solving and analytical skills.
• Remarkable patience with reliability and responsibility.
• Ability to make a strong and healthier relation among the employees.
EXTRA-CURRICULAR ACTIVITIES
 Has been an active member in School sports teams.
 Has been a path of the “Road Safety Awareness Rally”.
 Participating in social activities like providing food and shelter to beggars.
 Participated in Symposium held at “Anna University, Chennai”.
 Have played the role of School Sports Captain during my X and XII standard.
AREA OF INTEREST
• Banking & Finance
• Software Testing
• IT Support
• Administration
• Quality Control
• Web Technology
• Networking
PERSONAL INFORMATION
Passport No : L9972055
Nationality : Indian
Languages Known : English, Tamil, Hindi, French and Malayalam
Visa : Long Term Visit Visa
Date of Birth : 19/10/1989
I hereby acknowledge that I will deliver the best of efforts and produce results
when given an opportunity to work with your company.
Date:
Place: (ABHINAYA)

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My Resume_Common

  • 1. ABHINAYA SHARJAH, UAE Mobile India: (+91) 9884207140 Mobile Dubai: 0553751756 Email: abhiksh2love@gmail.com ITES Professional with 3+ years of experience in Retail Banking process, Decision Making and Quality Assurance. PROFESSIONAL EXPERIENCE Process Relationship Manager – BARCLAYS – DLF, Chennai, India – (JAN 2012 to APR 2015) U.K. Retail Business Banking Offshore Lending Operations Centre to serve Barclays Medium Business Customer for their funds relating refunds of Insurance Premium.  Handled customer complaints of various financial products and take effective decisions.  Restructuring the Customer’s Active Loans within stipulated time both in terms of Productivity & Quality.  Completing the redress Calculation and Customer Fund Transfer process.  Leading the Re-open process and interact with onshore advisors to resolve the queries.  Investigating bankruptcies and other complex financial transactions and prepare reports summarizing the findings.  Mentoring new joiners to improve their expertise.  Part of the QC team and has maintained 100% scores in client quality.  Insure the satisfaction of customers. ACHIEVEMENTS • Have won an Ambassadors award for the best performance in the month of January 2013 in Barclays Shared Service Company. • Have taken Training for 8 batches in my Process and got an award for the training. • Have attended citizenship Voluntary activity (CSR) in my office every year. • Have won an Éclat award and Paramount award as a Trainer for new joiners in the month of June 2014. ACADEMIC SUMMARY & PROJECTS B.Tech Information Technology – April 2011; Score: 72% - Anna University, Chennai. Project Details: Context sensitive search using relevance and co-occurrence information. (Domain: Data mining) H.S.C – March 2007; Score: 62% - GRT Mahalakshmi Vidyalaya, Chennai. S.S.L.C – April 2005; Score: 66% - GRT Mahalakshmi Vidyalaya, Chennai.
  • 2. COMPUTER PROFICIENCY  Programming Languages : C, C++, and Java  Web Technology : HTML, Java Script  Operating System : Windows 2000, Windows XP, Vista & Windows 8  Office Package : Microsoft Word, Excel, PowerPoint, Access  Database : SQL & Database Applications PERSONALITY TRAITS • Exceptional motivational and leadership skills. • Excellent communication skills in written and verbal both. • Strong visualization, problem solving and analytical skills. • Remarkable patience with reliability and responsibility. • Ability to make a strong and healthier relation among the employees. EXTRA-CURRICULAR ACTIVITIES  Has been an active member in School sports teams.  Has been a path of the “Road Safety Awareness Rally”.  Participating in social activities like providing food and shelter to beggars.  Participated in Symposium held at “Anna University, Chennai”.  Have played the role of School Sports Captain during my X and XII standard. AREA OF INTEREST • Banking & Finance • Software Testing • IT Support • Administration • Quality Control • Web Technology • Networking PERSONAL INFORMATION Passport No : L9972055 Nationality : Indian Languages Known : English, Tamil, Hindi, French and Malayalam Visa : Long Term Visit Visa Date of Birth : 19/10/1989 I hereby acknowledge that I will deliver the best of efforts and produce results when given an opportunity to work with your company. Date: Place: (ABHINAYA)