Mohamed Abdulfattah Mahmoud is a Control Room Operator seeking a new position. He has over 7 years of experience in security roles including as a Control Room Operator, Security Officer, and Site Supervisor. He has a Bachelor's degree in Tourism and Hotel Management and various security and customer service training qualifications.

1.
Mohamed Abdulfattah Mahmoud
Control Room Operator
Address : Al Hisn Rd - Ras al Khaimah , UAE
Mob : +971 - 501797769
Email : ​m_abdulfattah@outlook.com
SKILLS
● Dealing professionally with any incidents.
● Security Operations.
● Emergency Management.
● Flexibility.
● Customer Service.
● Supervisory Skills.
● Calm In Emergency situation.
EXPERIENCE
Control Room Operator at Spark Security Services, RAK, UAE
Oct 2015 - To Present
● Coordinate security activities at the location.
● assist in access control through closed circuit television (CCTV)
monitoring.
● Serve as communications center for security operations.
● Investigate and prepare reports on accidents, incidents, and suspicious
activities.
● Maintain written logs as required by the post.
● Multi computer use and functions of computers, phone systems, alarm
systems, turnstiles, handheld radios.
● Prepare and coordinate all (applications) Registration Forms for
security guards to submit it at NSI where they can attend the Basic
Guard Training Course, for the new guards and old guards.
● Following-up the guards at the institute during the training and
confirmation that they attend in the length of the training courses
without any problems.
● Prepare and coordinate all Documents for security guards and
submitted it at NSI - and PSBD (National Security Institute & Private
Security Business Department) where they can attend the PSBD exam,
for the new guards and old guards.
● Responsible for all documents, official letters, memos, and reports to
and from NSI & PSBD.

2.
Security Officer (Shift In-charge in HSBC Bank Dubai)
At Spark Security Services, Dubai , UAE
June 2013 – to Oct 2015 (2 Year, 5 Months)
● Handling guests and their complaints.
● Check security log and other appropriate sources for information
needed to perform their duties.
● Ensure that all bank areas and property are secured at all times.
● Check Security Patrolling and general grounds of the property
Regular Body Search of staff with friendly and polite manners.
● Cooperate with management policies regarding Health & safety issues.
Site Supervisor at ATAPCO Security Services, Egypt
Jan 2012 - to May 2013 (1 Year, 5 Months)
● Undertaking regular internal and external foot patrols of a site.
● Protecting a client’s property against loss, theft, damage and waste.
● Conducting regular floor walks throughout a shift to ensure the smooth
running of security operations.
● Making sure that Security Officers are performing their duties to the
appropriate standard.
● Ensuring a site is a safe and pleasant environment for our customers at
all times.
● Detecting, resolving and reporting any security breaches.
● Making sure that security personnel have a full understanding of their
duties.
● Responding to emergency situations as they happen.
EDUCATION
● Bachelor's degree, Faculty of Tourism and Hotel Management ,
El Fayoum University ​,​Egypt-cairo, May 2011.
Grade: 67.08 out of 100.
● Secondary school, Beni Suef, Egypt, May 2006.
Grade: 91 out of 100.
TRAINING COURSE
● OSHA Safety program from Udemy, online learning platform.
● Fire Safety Training - First aid training​ ​from (DEWA), Dubai, UAE.
● Training on Advanced MS Office (word, Excel, outlook) from El Fayoum
University Cairo, Egypt.
● Diploma of customer services from Creative center, Cairo, Egypt.
● Summary course in hotels management at Pyramisa Sahl Hasheesh
Resort in hurghada-Egypt.

3.
AWARDS
● A member of an Emergency Response team (ERT) in 2014 from HSBC
Bank Middle East, Dubai, UAE.
● Military Service done as corporal on Jan 2012.
LANGUAGE
● Arabic : Native.
● English : Professional working proficiency.
● Italian : Limited working proficiency.
PERSONAL INFORMATION
● Date of Birth: 20/07/1989
● Gender : Male
● Marital Status : Married
● Nationality : Egyptian
● Residence Country : United Arab Emirates
● Visa status : Residency Visa (Transferable)
● Driving License Issued From :United Arab Emirates
INTERESTS
● Volunteer Work : I am always interested in blood donation.
● Reading : I interested to read reference books or articles that somehow
relate to my field, also some of magic story.
● Travel : I interested to experience new cultures and environments.
● Sports : I am interested in football.
REFERENCES
1. Mr/ Hamada, Branch Manager, Spark Security Services, Al Ain, UAE ,
hamed@sparksec.ae , Tel 00971-501258919
2. Mr/ Mahfouz, Branch Manager, Spark Security Services, RAK, UAE,
mahfouz@sparksec.ae , Tel 00971-506629242