1. CONVERSATIONS BETWEEN A RECEPTIONIST AND A CUSTOMER
1. Is that Smith's garage?
2. Can I speak to Sam Johnson, please?
3. Who's calling?
4. Hang on a minute, please
5. Can you spell that?
a) I'm sorry, he is out at the moment
b) It's Mary Collins
c) Yes, it is. How can I help you?
d) Yes, G-O-M-E-Z, Gómez
e) Ok, I'm waiting
- I'll put you through
- Can you speak up, please?
- Would you like to leave a message?
- Would you like to talk to a mechanic?
- Yes, please
- Ok, thank you
- That would be nice
- Certainly
- Can/could I help you?
- No, thank you. That’s fine
- No, it’s all right
- Thank you, but I can manage
1. There is no petrol in the tank and it was full!
2. The mechanic isn’t very friendly
3. The radio doesn’t work properly
4. I had to wait for five days to get the car back
5. The seats are dirty and greasy
a) Please, accept my apologies. I’m afraid we
were too busy last week
b) Sorry sir, we’ll clean the interior immediately
c) I am very sorry
d)We’ll check the electric system again to repair
the radio
e) I am afraid there has been a mistake. I’ll full
the tank with petrol