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Motivating
Inspiringly
Motivation?


   job performance = ability x motivation




motivation = extrinsic incentives x (intrinsic rewards)²




2-6-2009          patrick.jordens@jci.be             2
Contents

   Exercise: motivators &
   demotivators (20’)
   Douglas Mc Gregor (25’)
   Abraham Maslow (20’)
   Frederic Herzberg (30’)
   Principles to enrich jobs (15’)

2-6-2009    www.eyebelgium.eu        3
How do you motivate employees?



    K.I.T.A. - management

            kick in the ass


2-6-2009        patrick.jordens@jci.be   4
Theory X (McGregor)

PEOPLE                    THEY MUST BE
  are lazy                  rewarded
  hate to work              coerced
  no ambition               intimidated
  no initiative             punished
  avoid taking
  responsibility
  only want
  security
2-6-2009     patrick.jordens@jci.be       5
Theory Y (McGregor)

PEOPLE                        REWARD
  want to learn               ≠ cash
  work is their               = freedom to do
  natural activity              difficult and
  self-discipline               challenging
  self-                         work by
  development                   themselves
Management role =
to ‘dovetail’ the human wish for self-development into
the organizations needs for maximum performance
2-6-2009         patrick.jordens@jci.be           6
2-6-2009   patrick.jordens@jci.be   7
“ The difference between a lady and a
flower girl is not as much on how she
behaves, but more in the way she’s
treated by others.
To Professor Higgins, I will remain always a
flower girl, because that’s the way he
sees me.
But to Col. Pickering, I shall always be a
lady, because he treats me always as a
lady”
Eliza Doolittle in
Pygmalion from Bernard Shaw

2-6-2009      patrick.jordens@jci.be       8
Pygmalion

   Our expectations on the
   behaviour of an employee
   have influence on his
   behaviour




2-6-2009   patrick.jordens@jci.be   9
Maslow



                                  TION:
               SELF-ACTUALIZA
                                      ,
                 vitality, creativity
                             eaning  fulness
            authenticity, m


                      SELF-ESTEEM

                              NG      INGNESS
                 LOVE and BELO

                                 URI    TY
                   SAFETY and SEC

                                        L NEEDS:
                        PHYSIOLOGICA                   x
                                    shelter, sleep, se
                 a ir, water, food,




2-6-2009   patrick.jordens@jci.be                          10
Herzberg

HYGIENE FACTORS            MOTIVATORS
  supervision               recognition
  interpersonal             work it self
  relations                 responsibility
  working                   advancement
  conditions
  salary

   The real key to motivating employees is
     enabling them to activate their own
              internal generators
2-6-2009      patrick.jordens@jci.be         11
Principles to enrich jobs




           What can you do?




2-6-2009        www.eyebelgium.eu       12

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Motivating Inspiringly Presentation Eye Belgium 20090530

  • 2. Motivation? job performance = ability x motivation motivation = extrinsic incentives x (intrinsic rewards)² 2-6-2009 patrick.jordens@jci.be 2
  • 3. Contents Exercise: motivators & demotivators (20’) Douglas Mc Gregor (25’) Abraham Maslow (20’) Frederic Herzberg (30’) Principles to enrich jobs (15’) 2-6-2009 www.eyebelgium.eu 3
  • 4. How do you motivate employees? K.I.T.A. - management kick in the ass 2-6-2009 patrick.jordens@jci.be 4
  • 5. Theory X (McGregor) PEOPLE THEY MUST BE are lazy rewarded hate to work coerced no ambition intimidated no initiative punished avoid taking responsibility only want security 2-6-2009 patrick.jordens@jci.be 5
  • 6. Theory Y (McGregor) PEOPLE REWARD want to learn ≠ cash work is their = freedom to do natural activity difficult and self-discipline challenging self- work by development themselves Management role = to ‘dovetail’ the human wish for self-development into the organizations needs for maximum performance 2-6-2009 patrick.jordens@jci.be 6
  • 7. 2-6-2009 patrick.jordens@jci.be 7
  • 8. “ The difference between a lady and a flower girl is not as much on how she behaves, but more in the way she’s treated by others. To Professor Higgins, I will remain always a flower girl, because that’s the way he sees me. But to Col. Pickering, I shall always be a lady, because he treats me always as a lady” Eliza Doolittle in Pygmalion from Bernard Shaw 2-6-2009 patrick.jordens@jci.be 8
  • 9. Pygmalion Our expectations on the behaviour of an employee have influence on his behaviour 2-6-2009 patrick.jordens@jci.be 9
  • 10. Maslow TION: SELF-ACTUALIZA , vitality, creativity eaning fulness authenticity, m SELF-ESTEEM NG INGNESS LOVE and BELO URI TY SAFETY and SEC L NEEDS: PHYSIOLOGICA x shelter, sleep, se a ir, water, food, 2-6-2009 patrick.jordens@jci.be 10
  • 11. Herzberg HYGIENE FACTORS MOTIVATORS supervision recognition interpersonal work it self relations responsibility working advancement conditions salary The real key to motivating employees is enabling them to activate their own internal generators 2-6-2009 patrick.jordens@jci.be 11
  • 12. Principles to enrich jobs What can you do? 2-6-2009 www.eyebelgium.eu 12