Two public health departments recently approached Mosio to determine how our text messaging service could fit into a system of reporting symptoms and maintaining contact with quarantined individuals. Here are five ways text messaging can help local health departments encourage preventative measures, track coronavirus symptoms and monitor people under quarantine.

1. Attention: Public Health
Departments... Help Stop the
Spread of COVID-19 with Text
Messaging Now

2. Introduction
• With 38 states reporting current cases, United
States officials anticipate that the coronavirus,
COVID-19, will make its way into the general
population in the coming weeks and months.
• Two public health departments recently
approached Mosio to determine how our text
messaging service could fit into a system of
reporting symptoms and maintaining contact
with quarantined individuals.
• Here are five ways text messaging can help
local health departments encourage
preventative measures, track coronavirus
symptoms and monitor people under
quarantine.
www.mosio.com

3. Two-Way “TextChat” Text
Messaging
• Hotline to Report Symptoms: Use a
dedicated text messaging line as a hotline for
people to report concerning symptoms they
notice in themselves or others.
• Quarantine Support: Text messaging is a
convenient way to ask questions or report a
change in symptoms for people who are
under quarantine. Additionally, quarantined
individuals often experience feelings of
isolation, and having the ability to reach out
to someone through a text message provides
emotional support while still maintaining
proper quarantine protocols.
www.mosio.com

4. SMS Surveys
• Symptom Tracking (See Trends): COVID-19
affects people differently, tracking individual
symptoms with text can help identify trends.
This can be done by sending survey’s via text
messaging with easy to answer questions
about current symptoms. This data can be
collected rapidly and local health
departments can notify vulnerable
populations and address the outbreak more
effectively.
www.mosio.com

5. Text Message Alerts
• Alerts: A public health department can reach
people quickly because people tend to open
a text message within a few minutes of
receiving. It’s extremely effective when
sharing crucial information. Here are some
examples of alerts that can be sent:
• local COVID-19 update,
• tips for staying healthy,
• information on reducing the chance of
spreading the coronavirus to others
www.mosio.com

6. Automated Text Message
Scheduling
• Keep the Public Informed: Automated text
messaging can greatly reduce public panic by
allowing public health departments to send texts
with the correct information.
In addition, they reduce the time investment by
allowing health department staff to create
messages at their convenience and select an
automatic time, calendar or event-triggered
delivery schedule.
For example, create a series of messages that
share correct facts about the virus, set up
emergency sequences with information that
needs to go out if the outbreak reaches certain
criteria, and text reminders on how to stop the
spread of the virus.
www.mosio.com

7. Let Us Help
• If you’re currently using a text messaging service, we hope these ideas help you improve your
communications with the public.
• Mosio is a tool for researchers and an advocate for the patients and society – providing a safe and secure
way to collect data, effectively managing the Coronavirus outbreak is important to everyone.
• We are offering our services to local health departments at deep discounted rates during the current global
health crisis. Contact us today to discuss your needs and create a customized plan.
https://www.mosio.com/about-us/contact/