This document discusses Best Buy's services business as a key driver for growth. It notes that services represent a $50 billion market opportunity in the US. Best Buy plans to expand its Geek Squad and home theater installation services by adding more agents, mobile technicians, and service centers. The goal is to optimize service capabilities and serve more customers across a range of service offerings and business sizes. Complexity in the services business is increasing over time.

1. Best Buy Services:
Key for Growth
Morgan Stanley Equity Reserach
Retail Field Trip
April 19, 2006

2. Sean Skelley
Senior Vice President
Services

3. Safe Harbor
Cautionary Statement Pursuant to the Private
Securities Litigation Reform Act of 1995
This presentation may contain forward-looking statements,
which are subject to risk and uncertainty. A variety of
factors could cause our actual results to differ materially
from the anticipated results expressed in such forward-
looking statements, including, among other things, factors
listed in our current report on Form 8-K filed with the SEC.
That 8-K describes additional factors that could cause
actual results to differ materially from those contemplated
by the forward-looking statements made in this
presentation.

4. Best Buy Overview
• #1 consumer electronics
retailer, Fortune 100
38%
company
34%
• $30.8 billion annual revenue
28%
25%
and $1.6 billion operating
16%
income for fiscal 2006
15%
• 18% U.S. market share*
• Over 940 stores in North
America
Annual Avg. Revenue EPS (CAGR)
Shareholder (CAGR) • Selling TVs, computers,
Through fiscal 2006
Return Through fiscal 2006
entertainment software,
As of 12/31/05
5-Year 10-Year
appliances, services
* Calendar year 2005 market share
Based on internal estimates
and NPD Group Point-of-Sale data

5. Revenue Growth
?
Int’l
Services
Small
$34 - $35 B Business
New Customers
Stores
Fiscal 2007 Goal
Key drivers to grow our business

6. Best Buy Model Transformation
Customer needs drive product Employees essential to
Products marketed to
selection and store experience customer experience
the masses

7. Services are Key

8. U.S. Services Business:
$50B Market Opportunity
Geek Home Service
Squad Theater Mobile Appliance Centers
Deliver
Repair
Install
Configure
Shared Service Capabilities

9. Optimize
Build
2,000
12,000
GeekMobiles
Test Agents
5,000* 500
Agents GeekMobiles
20
20
Agents GeekMobiles
Fiscal 2004 Fiscal 2007
Fiscal 2001
* Majority of initial agents were transfers from existing
in-store technical experts

10. Geek Squad Expansion
Enterprise
Serve the Customer
Medium
New Customers
Small
Very Small
Micro
Home- Based
New Offerings
Consumer
Basic Advanced
Services Services
Empower the Agent/Technician

11. Home Theater: Building Scale
• Adding 1,000
installers to existing
base of 1,500
• Leveraging
capabilities from
service platform
• Investing in new tools
to improve
productivity

12. Complexity is Increasing
Then Now

13. Your Questions