The document discusses introduction to information technology (IT) and IT-enabled services. It defines IT as creating, managing, storing, and exchanging data using technologies like computer software and hardware. IT-enabled services refer to industries that use IT to provide quality services. Business process outsourcing (BPO) is discussed where some industries outsource business operations to external service providers. Common types of BPO services mentioned are customer support, technical support, and business process management. The structure and applications of the IT-BPM industry are also briefly outlined.

1. C.S.H.P. MEMORIAL
PUBLIC SCHOOL
Name – Shubh Tyagi
Class – 9, A1
Sub – IT
Topic – Introduction to IT and Ites

2. Introduction to IT
• Information Technology means to create, manage, store and exchange of
data via various methods. To transfer, create and store data we need many
technologies such as computer software and hardware, etc. These
technologies help us to manage the data in a significant way.

3. Information Technology enabled services
• Information Technology can be seen in every industry. This technology
regulates the functioning of the industries smoothly. Those industries which
enable Information Technology to provide quality services is called
Information Technology Enabled Services (Ites). Some industries also use
web-enabled services or Remote services to improve the efficiency of their
work.

4. BPO ( Business Process Outsourcing)
• Business Process Outsourcing (BPO) services mean those business
operations which are performed by an outside service provider. In other
words, you can say that some industries take help from other service
providers to facilitate their work. They heir some outsourcing companies for
that work and those outsourcing companies is called BPO (Business Process
Outsourcing).

5. Types of BPO Services
• Customer Support Services – Customer service BPOs (business processing
outsourcers) are companies that specialize in handling customer queries that come
in via email, chat, phone, social media, and other channels. Studies show that
customers whose problems are solved quickly and easily tend to be faithful to the
company.
• Technical Support Services – Technical support as an outsourcing service is a front-
office task requiring direct customer interaction. Its impact on your customers and
business is significant. If poorly done, it can hamper business success. Otherwise,
your BPO company should be able to scale and grow your business.

7. BPM (Business Process Management).
• Business process management (BPM) is the practice of modeling, analyzing,
and optimizing end-to-end business processes to help meet your strategic
business goals, such as the improvement of your customer experience
framework.

8. Cycle of BPM

9. Structure of IT-BPM Industry
• The structure of an IT-BPM Industry has been categorised in following
parameters:
• Sector in which the organization is serving.
• Range of services the company is offering.
• Geographic spread of the operations.
• Revenue and size of operations.

10. Applications of IT
• Communication.
• News and Broadcasting.
• Social Networking.
• Education.
• Banking.
• Research.
• Defence.
• Business.
• Medical Science.