Module English

1. 2013
BY, KETUT HERYA DARMA UTAMI, M.PD
UNIVERSITAS PENDIDIKAN GANESHA
3/4/2013
DAILY ENGLISH

2. LEARNING MATERIAL:
A. EXPRESSIONS
Formal introduction Responses
 Good morning. My name
is………..
 Please allow me to introduce
myself. I am………
 May I introduce myself. I am
………
 How do you do? My name
is….
 Good morning, how do you do?
 How do you do, nice to meet you?
 Oh, hello, nice to meet you.
- Good Morning/Afternoon/Evening Sir, Madam, Ladies & Gentleman…
- Hello my name is….
- Let me introduce myself. My name is…
- Good morning to all.
- Hello! I am…..
- I am from (a place)
- I am an (Occupation)
- I did my schooling (Education Background)
- I did my graduation (Experience)
- I secured proficiency in English.
- I have the capacity to lead a team at all times.
- My hobbies are reading and playing.
- My mother tongue is Indonesian
- I am interested in sports.
- I am always sociable. (Characteristics)

3. There are some expressions used in introducing our self in formal way:
- Facial Expressions
People watch a speaker's face during a presentation. When you speak, your face-more
clearly than any other part of your body-communicates to others your attitudes, feelings,
and emotions
- Walking Patterns
Why move in the first place? Moving forces people to focus and follow you. The way
you walk from your seat to the speaker's position is very important. When you are
introduced, you should appear eager to speak. Too many speakers look as though they are
heading toward execution.
- Eye Contact
Eye contact is the cement that binds together speakers and their audiences. When you
speak, your eyes involve your listeners in your speaking.
- Build Self-confidence by Being Yourself
Self confidence is important to help yourself speak comfortably and interactively. You do
not need to copy others in the way to speak because being the way you are makes you
speak naturally
- Focus your audience's attention.
Speakers must have an “attention grabber” to interest the audience—a joke, astonishing
fact, or anecdote. (Rhetorical questions like “Haven’t you ever wondered how…” are
notoriously ineffective.) The introduction is the place where the main claim or idea
should be stated very clearly to give the audience a sense of the purpose of the speech
- Establish goodwill and credibility.
Many people believe the most important part of persuasion was ethos, or the character the
speaker exhibited to the audience. The audience needs to see the speaker as someone to
listen to attentively and sympathetically.
- Give a preview.
Mentioning the main points to be covered in the body prepares the audience to listen for
them

4. B. LANGUAGE FOCUS
Language Focus: Subject pronouns and ‘be’
Affirmative Negative Questions
I’m (I am)
You’re (You are)
He’s/ She’s/ It’s (He is….)
We’re/ They’re (We are..)
I’m not
You aren’t
He/ She / It isn’t
We/ They aren’t
Are you from Mexico?
-
Is he from …….……?
Are they from………?
SIMPLE PRESENT TENSE
Structure
positive negative interrogative
Verbal S + V1
I/You/We/They +
drive/work/do etc.
He/She/It +
drives/works/does
etc.
S + Do/Does + Not +
V1
I/You/We/They + Do
+ Not + drive/work/do
etc.
She/He/It + Does +
Not + drive/work/do
etc.
Do/Does + S + V1?
Do + I/You/We/They/
+ drive/work/do etc. ?
Does + She/He/It +
drive/work/do etc. ?
Nominal S + To be + C
(complement )
I + am +
noun/adjective/adver
b.
She/He/It + is +
noun/adjective/adver
b.
You/We/They + are
+
noun/adjective/adver
b.
S + To Be + Not + C
(complement)
I + am + Not +
noun/adjective/adverb.
She/He/It + is + Not +
noun/adjective/adverb.
You/We/They + are +
Not +
noun/adjective/adverb.
To Be + S + C
(complement)
Am + I +
noun/adjective/adverb
?
Is + She/He/It +
noun/adjective/adverb
?
Are + You/We/They +
noun/adjective/adverb
?
Adopted from http://agitshare.blogspot.com/2012/09/tenses-bahasa-inggris-simple-
present.html

5. Introducing our self in informal situation can be happen in certain place for example in
the beach, in the street, in the classroom when we talk to our friend and etc. Introducing our self
in informal situation also based the person that we talk to, like classmates, families, best friend
and etc.
A. EXPRESSIONS
Expressions in introducing self in informal way:
 Hi, I’m Jessica.
 Hello, I’m Jessica.
 Hi, my name is Jessica.
Response expressions of introducing self in informal way:
 Hi, I’m Dony
 Hello, I’m Dony
 Hi, my name is Dony
B. LANGUAGE FOCUS
Affirmative Negative Questions
I’m (I am)
You’re (You are)
He’s/ She’s/ It’s (He is….)
We’re/ They’re (We are..)
I’m not
You aren’t
He/ She / It isn’t
We/ They aren’t
Are you from Mexico?
-
Is he from …….……?
Are they from………?
C. MODEL EXPOSURE
Read the dialog below and practice it in front of your class!
Sasha : Hello. I’m Sasha.
Brent : Hi Sasha. I’m Brent. (Shake hand)
Sasha : Nice to meet you Brent. Where are you from?
Brent : New York. And you?
Sasha : I’m from Australia. I live in a small town near Sydney.
Brent : Australia. Wow. I’ve always wanted to go there. How long have you been in
INTRODUCING SELF IN INFORMAL SITUATION

6. Indonesia?
Sasha : I just arrived this week. It’s my first day off school.
Brent : Really? I think you’ll love Jakarta. It’s a bit hot but not too bad.
INFORMAL RESPONSES
Hi..
This is my father/mother/brother/sister/etc..
He is a teacher
Hi….nice to met you
Hello…..Iam happy to meet you
B. LANGUAGE FOCUS
Language Forms and Communicative Functions
A. Use nouns to identify people, e.g. This is my father. He is a driver.
B. Use possessive adjectives to show possession, e.g. This is my father.
C. Use pronouns to identify people, e.g. She is a teacher.
D. Use demonstratives to refer to people, e.g. This is my mother.
E. Use the simple present tense to talk about present states, e.g. He is a postman.
C. MODEL EXPOSURE
Example: Hi guys….this are my father and my mother. My father is a teacher in junior
high school while my mother is a nurse.
Dialogue
Kate : Hi, sue this is my brother, Jhon and Jhon this is my friend Sue.
Sue : Hi, Jhon nice to meet you.
Jhon : Hi, Sue nice to meet you too.
INTRODUCING FAMILIES OR FRIENDS IN INFORMAL SITUATION

7. D. ACTIVITIES
This is an activity that will help students develop both the vocabulary related to “family”
and the ability to talk about themselves and family members. Materials required are
papers and pencils. The activity can last about 30 minutes.
Introduction:
 What's your name?
 My name's ...
 I'm ...
 This is ...(My husband, my son, my wife, my boyfriend/girlfriend, etc.)
 I'm sorry, I didn't catch your name
 Do you know each other?
 Nice to meet you
 Pleased to meet you
Asking for address of someone:
EXPRESSIONS OF MAKING FRIENDS

8.  Where are you from?
 Where are you come from?
 What part of ... do you come from?
 Where do you live?
 I live in ...
 I'm from ...
 I'm originally from ...... but now live in ........
Asking for age and birthday:
 How old are you?
 I'm .........years old.
 When's your birthday?
 It's ...( 16 May, 02 October, etc)
Living arrangements:
 Who do you live with?
 Do you live with anybody?
 I live with ...
 Do you live on your own?
 I share with one other person
 I live on my own
Asking for contact details:
 What's your phone number?
 What's your email address?
 Could I take your phone number?
 Are you on ...(facebook, myspace, skype, etc)?
 What's your username?
Further expressions:
 What brings you to ...(Indonesia, Bali, Jakarta, Surabaya, etc)?
 Why did you come to ...(Indonesia, Bali, etc)?

9.  I'm on holiday here.
 I'm on business.
 I work here.
 I study here.
 I wanted to live abroad
 how long have you lived here?
 do you like stay here?

10. 1. Greeting (Noun): something that you say or do to greet somebody
2. Parting (Noun): the act or occasion of leaving a person or place
3. Requesting (Noun): the action of asking for something formally and politely
4. Luxurious (Adjective): very comfortable; containing expensive and enjoyable things
5. Accompany (Verb) : to travel or go somewhere with somebody
6. Approach (Verb) : to come near to somebody/something in distance or time
7. Dude (Noun) : a man
8. Confidently (adverb) : with a very sure feeling about your own ability to do things and be
successful
9. Sarcastically (adverb) : by showing or expressing sarcasm
10. Life guard (Noun): a person who is employed at a beach or a swimming pool to rescue
people who are in danger in the water
11. Rescue (Verb) : to save somebody/something from a dangerous or harmful situation
12. Drown (Verb): to die because you have been underwater too long and you cannot breathe
13. Cramp (Verb) : sudden pain that you get when the muscles in a particular part of your
body contract
14. Savior (Noun): a person who rescues somebody/something from a dangerous or difficult
situation
15. Charming (Adjective): very pleasant or attractive
16. Flutter (Verb): to move lightly and quickly; to make something move in this way
17. Fluttering (Adjective) : a state of moving lightly and quickly
18. Tremble (Verb): to shake in a way that you cannot control, especially because you are
very nervous, excited, frightened, etc.
19. Exchange (Verb): an act of giving something to somebody or doing something for
somebody and receiving something in return
Vocabulary

11. 20. Destiny (Noun): what happens to somebody or what will happen to them in the future,
especially things that they cannot change or avoid.
21. Comfortable (Adjective): feeling pleasantly physically relaxed; warm enough, without
pain, etc.
The One
Everybody surely have the one that he or she loves, the one that get a very special place
in one’s heart, and the one who is able to make one’s heart fluttering and one’s knees trembling.
Yes, I had that one also. We were accidently met one day. It was my friend, who introduced him
to me. I had no interest at that time, but it seemed written in my destiny, then without a particular
reason, I agreed to exchange my phone number with him. We got to know each other for about 2
months until finally we both felt comfortable and decided to have a date.
There it came one day when we went on our first date. We had a dinner in the favourite
place in town. It was the first time for us to see each other, and then I realized that he was better
than I thought. We were terribly nervous, but as the time went by, we both could overcome our
nervousness. We talked about many things. Our activities in college, our interest in sport or
education, even we both teased to each other. The atmosphere was so natural in which both of us
could tell things freely without trying to hide anything. We enjoyed our dinner for about 2 hours
and decided to go home since it was already night. Some moments before I left, he asked me
whether we could have another dinner next time. I nod softly while silently speak in my heart,
that there would be no other dinner for us but we would have so many dinners later on.
1. Language function : Asking and telling about past experience, greeting and parting,
requesting, and thanking.
2. Language expression :
a. Asking about past experience
e.g. “Where did you go last holiday?”
Language Focus

12. “Did you go to Bali last year?”
b. Telling about past experience
e.g. “I was in Lombok for Holiday”
“I went to Bali last year”
c. Greeting and parting
e.g. “Good morning Putu, how are you?” (Greeting)
“Nice to meet you Kadek, Bye” (Parting)
d. Requesting
e.g. “Do you mind to accompany me to go to Bali next Holiday?”
“Can you tell me where do I can get a luxurious place to stay in Bali?”
e. Thanking
e.g. “It’s very kind of you, thanks”
“Thank you very much for your kind help”
a. Explanation
SIMPLE PAST TENSE
FORM
[VERB+ed] or irregular verbs
Examples:
 You called Debbie.
 Did you call Debbie?
 You did not call Debbie.
Complete List of Simple Past Forms
USE 1 Completed Action in the Past
Grammar Focus

13. Use the Simple Past to express the idea that an action started and finished at a specific
time in the past. Sometimes, the speaker may not actually mention the specific time, but they do
have one specific time in mind.
Examples:
 I saw a movie yesterday.
 I didn't see a play yesterday.
 Last year, I traveled to Japan.
 Last year, I didn't travel to Korea.
 Did you have dinner last night?
 She washed her car.
 He didn't wash his car.
USE 2 A Series of Completed Actions
We use the Simple Past to list a series of completed actions in the past. These actions happen 1st,
2nd, 3rd, 4th, and so on.
Examples:
 I finished work, walked to the beach, and found a nice place to swim.
 He arrived from the airport at 8:00, checked into the hotel at 9:00, and met the others at
10:00.
 Did you add flour, pour in the milk, and then add the eggs?

14. USE 3 Duration in Past
The Simple Past can be used with a duration which starts and stops in the past. A duration
is a longer action often indicated by expressions such as: for two years, for five minutes, all day,
all year, etc.
Examples:
 I lived in Brazil for two years.
 Shauna studied Japanese for five years.
 They sat at the beach all day.
 They did not stay at the party the entire time.
 We talked on the phone for thirty minutes.
 A: How long did you wait for them?
B: We waited for one hour.
USE 4 Habits in the Past
The Simple Past can also be used to describe a habit which stopped in the past. It can
have the same meaning as "used to." To make it clear that we are talking about a habit, we often
add expressions such as: always, often, usually, never, when I was a child, when I was younger,
etc.
Examples:
 I studied French when I was a child.
 He played the violin.
 He didn't play the piano.

15.  Did you play a musical instrument when you were a kid?
 She worked at the movie theater after school.
 They never went to school, they always skipped class.
USE 5 Past Facts or Generalizations
The Simple Past can also be used to describe past facts or generalizations which are no
longer true. As in USE 4 above, this use of the Simple Past is quite similar to the expression
"used to."
Examples:
 She was shy as a child, but now she is very outgoing.
 He didn't like tomatoes before.
 Did you live in Texas when you were a kid?
 People paid much more to make cell phone calls in the past.
(taken from: http://www.englishpage.com/verbpage/simplepast.html accessed on November 22,
2012)
Memories of Kuta
Kadek- (sitting silently under the tree while looking at the sky sadly)
Putu -(feel curious about what is being thought by Kadek, he approaches her slowly)
Putu : “Hey pretty girl, what’s on earth with that expression?”
Kadek : “Hey dude, I’m not in a good mood, let me alone”
Putu : “Oh for God sake, don’t you want to share your problem with me? If you do,
then everything will be alright” (pointing his chest confidently)
Kadek : “You? Oh I don’t think so (while laughing sarcastically)
Putu : “Oh come on, you need somebody to share with, and here I am”

16. Kadek : “Alright, fine. I’ll tell my story to you. It was about my last holiday in Kuta”
Putu : “Oh I see it, and then?”
Kadek : “You know, I met a very handsome guy there, he was young, brave, and free. He
was a life guard who rescued me when I was drowning in Kuta beach”
Putu : “Oh lord, did you say that you were drowning? How come? You can swim as I
know”
Kadek : “Yes, I did. But at that time I had a cramp, I could not even move my body,
thanks God that he sent me a savior, there he was, the lifeguard”
Putu : “Wow, it must be awesome. So, what makes you sad then?”
Kadek : “I was so stupid, I did even have chance to ask his name, and the worst thing
was I have not say thanks to him yet”
Putu : “Oh, it was bad then. Well you don’t need to worry a lot. My father has a lot of
friends as the lifeguard in Kuta. I think it is not a big matter to find him, do you
still remember how he looks like?”
Kadek : “Sure, how could I forget such a charming guy like him?”
Putu : “It is good then, now wipes away your sad face, I’ll take you to my Dad”
Kadek : “It is very kind of you dude, thanks”
Putu : “You bet!” (laughing)

17. Practice saying the following vocabulary!
Across [ə kráwss,
Between [bi twéen]
Corner [káwrnər]
Crossroad [kráwss rồ
Left [left]
Next [nekst]
Right [rīt]
Floor [flawr]
Straight ahead [strayt ə héd]
Street [street]
Turn [turn]
Activity 1
Man
Receptionist
Man
1. Mr. Lopez : Excuse me. Where is A. Yani street?
Mr. Smith : (pointing) It is on that way. Straight
ahead, then turn left.
Mr. Lopez : Oh I do understand
Activity 2
Practice saying the following vocabulary!
kráwss, ə króss]
[bi twéen]
ồd]
héd]
:Excuse me, is there a
telephone near here?
Receptionist : Yes. It is on the ground floor.
Over there. Next to the lift.
: Thank you
: Excuse me. Where is A. Yani street?
: (pointing) It is on that way. Straight
ahead, then turn left.
: Oh I do understand. Thanks.

18. T-junction [tee júngkshən]
 There are many ways to give directions. One common way to give directions is to give the
name of the street and then some building nearby. Below are some examples.
Street Information Direction Nearby Buildings
Floor
Information
(Option)
It’s on tunjung street Turn left from here next to the bank X
It’s on mawar Street
Straight ahead, then turn
right in the
T-junction
between the
pharmacy and the
shoe store
On the second
floor
It’s on the corner of
ratna and mawar
street.
Straight ahead in the
croosroad
across from the
cafe
X
Expression used for asking and giving direction
Questions techniques Answering techniques
1. Where is the ………………….
2. Can you tell me where…….. is?
3. How do I get to ……… ?
4. I’m looking for …….
5. Here can I find ……. ?
6. Could you please tell me how I can get
to ………. Please?
7. I wonder if you could tell me
where..........?
8. I am sorry but, I’d like to know ......
9. I hope it is not bothering you, I’d like
to know ......
10. Sorry for interrupting, I really need to
know where is ........
1. Go straight ahead.
2. Turn left/ right at the ……
3. Go across the …..
4. Go up stairs/ down stairs
5. Take the elevator/ lift to the …..
6. It’s on the 3rd
/ ….. floor
7. It’s next to/ beside ….
8. It’s between …… and ……
9. It’s at the end of the corridor.
10. It’s in on your right/ left side
11. Well, let me see....
12. OK, let me think first,...
13. I am afraid, I’ve no idea
Adopted from http://www.ego4u.com/en/cram-up/vocabulary/directions

19. Look and Speak
Picture adopted from http://en.islcollective.com/worksheets/worksheet_page?id=9588
 Work in pairs. Make questions and responses about the location of certain places on the
map. Start from the department
1. A : Where can I find the bus station near here?
B : It is on the on the 2
T-junction, you have to turn left. The bus station is in front of law courts.
2. A : ……………………………………………………….
B : ……………………………………………………….
3. A : ……………………………………………………….
B : ……………………………………………………….
4. A : ……………………………………………………….
Activity 3
ATM
BRI
marke
Service shop
Map of Downtown
http://en.islcollective.com/worksheets/worksheet_page?id=9588
Work in pairs. Make questions and responses about the location of certain places on the
the department store. Number one is as a model.
: Where can I find the bus station near here?
B : It is on the on the 2nd
avenue street. Go straight ahead, then, in the first
junction, you have to turn left. The bus station is in front of law courts.
………………………………………………….
: ……………………………………………………….
: ……………………………………………………….
: ……………………………………………………….
: ……………………………………………………….
BRI Branch Office
market
Service shop
http://en.islcollective.com/worksheets/worksheet_page?id=9588
Work in pairs. Make questions and responses about the location of certain places on the
avenue street. Go straight ahead, then, in the first
junction, you have to turn left. The bus station is in front of law courts.

20. B : ……………………………………………………….
Speak louder!
 Ask your friends these questions.
1. Have you lost your way?
2. If you lose your way, whom will you ask the direction to?
3. How will you ask for the direction?
Follow me!
Work with your partner. Look at the map. Imagine you standing at the point
marked with a cross (x). Name where these directions take you to.
a. Go down the street. Turn right at the crossroad. Go straight on and it’s on your right,
just before the next intersection.
b. Go along this road. Take the second turning on the right. Keep straight on until you
get to the end of the road.
c. Go along the street. Take the second turning to the left. It’s on your left side, just by
the end of the road.
Activity 4
Activity 5
Money
Changer
Merdeka Hospital Mailaku Restaurant
Gas station
Max GalleryPanin BANKGoes Mall
Galaxy Hotel and SPA
Mercure Hotel
Alfamart
X

21. d. Go along the street. In the first crossroad, you turn right. Then, you turn left. Go
along the street. After the next crossroad, it is just on your right side.
Let’s speaking!
 Still in pairs, interview each other about the direction to the map above. You are
still standing at the place marked with a cross (x). Look at the example!
A : Can you tell me the way to Galaxy Hotel?
B : Sure. Just go along the street, in the first crossroad you turn left then take the left
turning. The Galaxy Hotel is on your right side across Mailaku Restaurant.
1. A : …………………………………..
B : …………………………………..
2. A : …………………………………
B : …………………………………
3. A : ………………………………….
B : …………………………………
4. A : …………………………………
B : ………………………………….
Activity 6

22. LESSON 1
Activity 1. Vocabulary use
 Account - credit
 Bank card - credit card
 current account - currency
 check book - customer
 deposit - pay
 interest - save
 lend - saving account
 loan - teller
 mortgage - withdraw
Activity 2. Reading
If you live for any period of time in the UK, you'll probably want to open a bank
account to save money. There are two main types of accounts: a current account and a savings
account.
You can use a current account for your day-to-day banking needs. Your bank might give
you a checkbook, which allows you to write check to pay for goods and services. You'll
probably also have a bank card (ATM) which allows you to withdraw cash from cash
machines (also known as atm or "hole in the wall" machines) and to pay for goods in shops. You
get a secret pin number (personal identification number) that you use when you withdraw cash.

23. If you receive a check, you can pay it in or deposit it at your bank. You can also pay in
cash (money). If you want to convert your cheque into cash, you can cash the check. Some
companies can also pay money into your account via a direct bank transfer.
A savings account should pay you interest. Most banks give you a different rate of
interest depending on how much you are saving, and how much notice you give before
withdrawing money. However, when you lend money from the bank, then the bank gives you a
loan, you need to pay interest to the bank.
In the UK, people traditionally use banks for a range of services. As well as an overdraft
facility (where you borrow money from the bank), people also get a mortgage (loan to buy a
house), personal loan, and insurance from their banks. High street banks (the sort of banks
which you can find on any high street) are also good places to change money.
Many banks now offer telephone banking and internet banking. This means that you
can manage your finances without going to the local branch (office) of your bank.
Jenny : OK. thank you
Cashier : _____________________ Madam
Unit 3. Dialogue
Here is a conversation between Mrs. Jenny and the cashier at her new bank
It's Saturday morning and Jenny's gone to the bank.
Cashier : Good morning,, ____________________,Madam?
Jenny : Yes, I'd like to ________ __ _________ __________, please.
Cashier : Certainly. Do you have some form of ________________ ?
Jenny : Yes, I bought my __________. Is that OK.
Cashier
: Yes. We also need proof of your _________ __________. Do you have a ______
________or your _______ __________ with you?
Jenny : I've got my ___________________.
Cashier : What ________ ___ ___________ did you want?
Jenny : Well I want a __________ _________ and a ________ _________.
Cashier : That's fine, we do both. Do you have any ________ __ _________?
Jenny : Yes, I bought my _____ ______ for the last three months.
Cashier : Good. You could also _______ for a ______ _______ at the same time, if you like.
Jenny : Yes, that would be great.
Cashier : OK. If you would just like to ____ ______ these forms...

24. LESSON 2
Dealing Complaints
Complaints are never a happy occasion, particularly if you are trying to keep a client or
customer happy AND you are struggling with the language. It is important to remember that
responding to a complaint always has FOUR parts:
Apologize for the problem - no matter if you created it or not - no matter whether the issue
is true or not. What you are apologizing for is the fact that a customer is unhappy. That's
not good for business.
Ask for the specifics of the problem - what happened or what went wrong.
Say that you will take action [and take it!], and
Check back with the customer later to make sure the problem was resolved to their
satisfaction.
Review the three parts of responses below:
1. Apologizing:
I'm sorry . . .
I'm sorry to hear that . . .
I apologize . . .
I apologize for the problem . . .
I apologize for the inconvenience . . .
My apologies . . .
2. Ask for Specifics
Please tell me exactly what the problem is
Please tell me exactly what happened
3. Take Action
I will send someone to take care of it
We will send the correct order tomorrow
Let me check with the shippers and see what happened
I don't know what happened, but I will get back with you later today
Let me straighten this out and I will get back to you today with the
solution.

25. 4. Check back - after the situation has been corrected
Ms. Chen, did everything work out to your satisfaction?
Mr. Wozniak, I wanted to see if the problem has been resolved to your
satisfaction.
Did everything work out okay?
Did you get what you needed/wanted?
Practice the two dialogs below with a partner. Be sure to exchange roles so that are both the
person with a complaint and the person responding to the complaint.
WRONG PIN NUMBER
• A: Hello ma’am, may I help you?
• B: Yes, I want to take out some money. But why the ATM does not
connect?
• A: Iam sorry! Can you tell me exactly what the problem is and
what you got?
• B: Yes, I have clicked the right pin number, but it is said unmatch on
screen!
• A: I'm very sorry, let me check and see if you have the incorrect pin here
right now and if you do, I can confirm you for the right pin
number. Would that be okay?
• B: Yes, please . . . .
• A: Hello ma’am, the problem is that, you click the incorrect pin
number. I’ll give you a correct one, because you have change your pin a
week ago. Is that exactly what you needed?
• B: Oh, I forget it. Thank you.
A: My pleasure ma’am, again, sorry for the inconvenience

26. Activity 1. READING
Conventionally, students need book, pen, eraser, drawing book, ruler and such other stuff.
THE DIGITAL AGE
We are now living in what some people call the digital age. It means that
computers have become an essential part of our lives. Young people who have
grown up with PCs and mobile phones are often called the digital generation.
Computers help students to perform mathematical operations and improve
their math skill. They are used to access the internet, and to do basic
research, and to communicate with other students around the world. Teacher
use projectors and interactive whiteboards to give presentations and teach
sciences, history or language courses. PCs are also used for administrative
purposes, school use word processors to write letters, and databases to keep
records of students and teachers. A school website allows teacher to publish
exercises for students to complete online task. Students can also enrol for
courses via the website and parents can download official report.
Mobiles let you make voice calls, send texts, email people and download
logos, ringtones or games. With a built-in camera, you can send pictures and
make video calls in face-to-face mode. New Smartphone combine a telephone
with web access, video, a games console, and MP3 player, a personal digital
assistant (PDA) and a GPS system, all in one.
In Banks, computers store information about the money held by each
customer and enable staff to access large databases and to carry out financial
transactions at high speed. They also control the cash points, or ATM
(automatic tell machines), which dispense money to customers by the use of a
PIN-protected card. People use a chip and PIN card to pay for goods and
services. Instead of using a signature to verify payments, customers are asked
to enter four digits PIN, the same number used at cash point. This system
makes transactions more secure. With online banking, clients can easily pay bills
and transfer money from the comfort of their homes.
Airline pilots use computers to help them control the plane. For example,
monitor display data about fuel consumption and weather conditions. In airport
control tower, computers are used to manage radar system and regulate air
traffic.

27. I. Match the words in table A with the table B!
II. In pairs, discuss these questions!
1. What do you use your computer for?
2. How do you think if there the computer does not exist in this age?
1. Perform
2. Word processor
3. Online
4. Download
5. Built-in
6. Digital
7. Store
8. Financial
9. Monitor
10. Data
a. Keep, save
b. Execute, do
c. Monetary
d. Screen
e. Integrated
f. Connected ton internet
g. Collection of fact and
figures
h. Describe information
that recorded or
broadcast using
computers
i. Program used for text
manipulation
j. Copy files from a server
to your PC or mobile

28. III. Write down how the computers used in the profession below!
NO PROFESSION THE FUNCTION OF COMPUTERS
1.
2.
3.
4.

29. Reading
IV. Read the texts below!

30. Laptop as Students' Friend
Conventionally, students need book, pen, eraser, drawing book, ruler and such
other stuff. Additionally, in this multimedia era, students need more to reach their
progressive development. Students need mobile keyboards to record every
presented subject easily. Of course it will need more cost but it will deserve for
its function.
First, modern schools tend to apply fast transferring knowledge because the
school needs to catch the target of curriculum. Every subject will tend to be given
in demonstrative method. Consequently students need extra media cover the
subject. Since there is a laptop on every student’s desk, this method will
help student to get better understanding.
Secondly, finding an appropriate laptop is not difficult as it was. Recently
there is an online shop which provides comprehensive information. The best is that
the shop has service of online shopping. The students just need to brows that
online shop, decide which computer or laptop they need, and then complete the
transaction. After that the laptop will be delivered to the students' houses. That
is really easy and save time and money.
From all of that, having mobile computer is absolutely useful
for students who want to catch the best result for their study. Buying laptop
online is advisable because it will cut the price. This online way is recommended
since online shop also provides several laptop types. Students just need to decide
which type they really need.

31. Activity 1 Reading
MAKE A CALL AND ANSWER A CALL
To make a call, do the following steps: firstly, please enter the phone number including the area
code if necessary. The country code should be included, if necessary. Secondly, press the call
key to call the number, scroll right to increase of left to decrease the volume of the earpiece or
headset during the phone call. Finally, to answer an incoming call, press the call key. To reject
the call without answering, press the end key.
Activity 2 Vocabulary Building
VERBS
1. Press 14. Disconnect
2. Insert 15. Push
3. Handle 16. Connect
4. Plug 17. Eject
5. Unplug 18. Save
6. Print 19. Remove
7. Turn on 20. Open
8. Turn off 21. Replace
9. Select 22. Repair
10. Ignore 23. Follow
11. Scan 24. Touch
12. Accept 25. Install
13. Complete 26. Click

32. NOUNS
1. Cable 7. Printer
2. Power port 8. Scanner
3. Battery 9. Keyboard
4. Mouse 10. Disk
5. Memory card 11. Modem
6. Data 12. Program
1. GPS : Global Positioning System
2. PDA : Personal Digital Assistant
3. LAN : Local Area Network
4. GSM : Global System for Mobile
5. CCTV : Closed Circuit Television
6. GPRS : Global Packet Radio Service
7. HDMI : High Definition Multimedia Interface
8. VCD : Video Compact Disk
9. USB : Universal Serial Bus
10. HTML : Hyper Text Mark up Language
11. WWW : World Wide Web
Activity 3 Grammar Focus
IMPERATIVE
Imperative is the sentence that used to state the command, the invitation, the
prohibition/warning, the request or the pray. When giving instructions, we use imperative
sentences. Look at the examples:
1. Imperative (positive)
a. Press the power button to turn on computer
b. Plug the power cable into hole of power port
c. Scan your document on the scanner
d. Remove the battery
e. Connect the keyboard and mouse cable

33. 2. Imperative (negative)
a. Do not insert the disk
b. Do not eject the flash disk
c. Do not touch the power adapter
d. Do not turn on the computer
e. Do not select “delete all” on this menu
f. Do not remove the memory card
Activity 4 Activity
I. Rani borrowed Anita’s laptop two days ago. She wants to make presentation by
using MC. Powerpoint, but she forgot how to start it. She called you to help her.
So, you have to explain to her how to operate MS. Powerpoint!
1. First step, ……………………………………….
2. Then, ……………………………………………
3. After that, ………………………………………
4. …………………………………………………
5. ………………………………………………….
6. …………………………………………………..
II. Compose an instruction how to download music!
1. ……………………………………………………
2. ……………………………………………………
3. ……………………………………………………
4. ……………………………………………………
5. ……………………………………………………
6. ……………………………………………………
7. …………………………………………………….
8. …………………………………………………….

34. III.Compose an instruction how to make twitter account!
1. ……………………………………………………..
2. …………………………………………………….
3. …………………………………………………….
4. …………………………………………………….
5. …………………………………………………….
6. ……………………………………………………..
7. ……………………………………………………..

35. Adjectives: similar, same, different, pleasant, helpful, wonderful, brilliant. unfriendly.
Verbs : appear, give, get, seem.
Nouns : city, village, life, elementary, manager, similarity, difference.
Linking Adverb: similarly, in the same way, likewise, while, whereas, in contrast, on the
contrary, on the other hand.
Communicative Functions (Expressions):
a. Expressing similarity and difference
(The material is retrieved from: http://www.grammar-quizzes.com/compare.html).
SIMILARITY DIFFERENCE
Use these comparative words to show
similarity.
Use these comparative words to show
difference.
The apples are the same. (pronoun) The apple and the orange are different. (adj)
These apples are alike. (adj) The apple and the orange are unalike / not
alike. (adj)
The apples are similar. (adj) The apple and the orange are dissimilar. (adj)
The apples ripen similarly. (adv) The apple and the orange grow differently. (adv)
This apple is like that apple. (prep phrase) The apple is unlike the orange. (prep)
Vocabulary
Language Focus

36. SIMILARITY DIFFERENCE
Use the expressions below to show
similarity: as…as, the same…as,
like, etc.
Use the expressions below to show
dissimilarity: not as…as, different…from,
unlike, etc.
This apple is as red as that apple. (adv - adv) The apple is different from/ than the orange. (adj
- conj)
This apple has the same flavor as that
apple. (noun - adv)
This apple is not as sweet as this orange. (adv -
adv)
This apple and the other apples are the
same.*
The apple is more beautiful than the orange. (adv -
conj)
This apple looks like that apple. (verb
phrase)
The apple is much more beautiful than the
orange. (adv -adv - conj)
This apple is similar to that apple. (adj -
prep)
The apple grows on a tree unlike the tomato. (prep)
This apple is like that apple. (prep) The apple is more like a pear than the orange.
(prep - adv)
This apple is just the same as that apple.
(adv - pronoun - adv)
The skin of the apple contrasts to the skin of the
orange. (verb - prep)
Both this apple and that one are sweet.
(focusing adverb - conjunction)
The orange in contrast to the lemon is sweet.
(prep - prep)
Neither this apple nor that one is sweet.
(focusing adverb - conjunction)
The orange is sweet in contrast to the lemon
which is bitter.
b. Sentence transition words for similarity and difference (linking adverbs)
SIMILARITY DIFFERENCE
A transition word ( a linking adverb)
transitions the reader from the thought in one
sentence to a similar thought in the next.
The adverbial is an adverb (-ly, -wise) or a
prepositional phrase.
These transition words, called linking
adverbials, are used to relate the information
in two clauses. The adverb relates to the
entire clause rather than the verb within the
clause.
This apple is tart. Similarly, this one is sour.
(adv)
The apple is red. In contrast, the orange is
orange. (prep phrase)
This apple is tart. In the same way, this one is
sour. (prep phrase)
Some people think the apple is orange. On the
contrary, the apple is red. on the contrary = not
true! (prep phrase)
That orange is delicious. Likewise, this apple is
very flavorful. (adv)
While / Whereas the orange is high in fiber,
the apple is not. (prep phrase)
The orange is high in fiber. But the apple is
not. (conj)

37. The orange is high in fiber. However, the
apple is not. (linking adverb)
On the one hand the lemon is high in fiber,
on the other hand it is too bitter to eat. "both
sides of the coin"
c. Comparing qualities of nouns
-ER MORE
Use the suffix -er with one syllable words to
make a comparative word form with than.
Use the more with multiple-syllable words
to make a comparative clause with than.
This apple is better than that one. (good -
better)
This apple is more beautiful than that one.
This apple is redder than the other one. (red) This apple is more flavorful than the other
one.
Village Life vs. City Life
Life in village and city is marked by lots of differences. The village life is simple and not
endowed with so many career opportunities and enjoyments. There are no universities or
colleges to study and parents in turn, send kids for further study to cities.
City life, as it appears or taken for, is full of fun and a bubbling platform of growth
opportunities. Living in city has its own advantages. City life gives you ample facilities to ease
the lifestyle. There are universities, hospitals with cutting edge technology and treatments,
discos, bars, multiplexes, banks, auditoriums, golf courses, clubs, hostels and stadiums. Villagers
need to come to cities for treatment to hospitals and bank sometimes even for simplest of
transactions.
However, on the other hand, there are some striking differences too that would make
village life-a life worth living for. For instance, just glance around and you will find that most of
city people do not have even time to stop by and enjoy the facilities that city life has given them.
They are rushing around. Most of them are unfriendly and won’t even stop to tell an address or
guide someone. The increasing numbers of factories, industries and mills have amplified the
Model Exposure

38. pollutions in cities and everyday city dwellers have to win the battles with noise, visual and air
pollutions.
On the contrary, village life is without any pollution and calm. No wonder that most of
individuals want to return to their roots after retirement and enjoy the simplified and beautiful
village life. The people living village life are friendly and warm-hearted. They are pleasant and
very helpful.
Source: VSPages
- Thank you -