MuleSoft, a Salesforce company, focuses on modernizing financial services through API strategies and legacy integration, aiming to accelerate innovation by connecting applications, data, and devices. The Anypoint Platform serves as a unified solution for designing and managing APIs and integrations, addressing demands in the banking sector by simplifying complex system interactions. Success stories include Wells Fargo and HSBC, which have significantly improved operational efficiencies and customer experiences through API-led connectivity.

1. MuleSoft, a Salesforce Company
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2. Modernização de Serviços Financeiros com
Estratégias de API e Integração com o Legado
Danilo Bordini
Regional VP Mulesoft, a Salesforce company - Latam / Brazil
danilo.bordini@mulesoft.com
Bruno Cavalin
Account Director Financial Services Mulesoft
Bruno.cavalin@mulesoft.com

3. All contents © MuleSoft Inc.
Our Mission
To help organizations
change and innovate faster
by making it easy to connect
the world’s applications, data, and devices

4. Our Vision for a Unified Bank
Emerging
Digital
Mobile
$
Online
$
ATM
Contact
Center
Branch
Mortgages
Commercial
Banking
Retail
Banking
SMB
CIB
Lending
AI | BPM | Analytics | Alerts | Collaboration | Security | Mobility |
NBA
EXPERIENCE API’sPROCESS API’s
SYSTEM API’s
3RD PARTY DATA | CORE BANKING | POLICY & ADMIN | CARD PROCESSING | MORTGAGE | PAYMENTS | SECURITIES
MULESOFT ANYPOINT PLATFORM
Connected Systems

5. All contents © MuleSoft Inc.
The most advanced
enterprise platform
for designing,
developing and
managing APIs and
integrations.
● Uniquely built as
a single product
● Deploy anywhere
● Wide range of use
cases
ESB
/SOA
Pub
/Sub
ETL
SaaS
API
Mgmt
B2B
IoT
Micro
services
Anypoint Platform

6. All contents © MuleSoft Inc.
MuleSoft powers digital transformation
cases in financial services
Retail Banking
Wealth & Asset
Management
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Corporate &
Investment Banking
Credit Unions FinTech

7. All contents © MuleSoft Inc.
Connectivity impedes IT’s ability to address these demands
An average customer transaction crosses 35 technology systems
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System
APIs
Process
APIs
Experience
Gateway
API-led connectivity at Credit Union of Texas (CUTX)
Customer
Info
API
Customer
Access
API
Credit
Cards
API
Auto
Leases
API
Other brands’
or partner sites
Lifestyle
API
Ad
Clicks
API
External
channels
xAPI
Identify Next
Best Action
API
Customer
Profile
API
Identity
Provider
Get Accounts &
Transactions
API
Core
Bank
Accounts
API
Loans
API
Identify &
Authenticate
Customer API
Online banking
(OLB) platform
Mobile banking
app
Customer
xAPI
Determine
Lifestyle API
Banker
xAPI
Marketing Cloud
Marketer
xAPI
Financial
Services Cloud
Digital Channels Lines of Business Support Functions

9. All contents © MuleSoft Inc.
Design once, deploy anywhere
Anypoint Design Center
FTP, Files Web services SaaS Apps On-prem Apps Social Apps IoTDatabases Partners
On-prem Private cloud fully managed iPaaS
Anypoint Management Center

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Our customers want to reduce their risk exposure

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Gartner Magic Quadrant –
MuleSoft is the only player named as Leader in both MQ reports:
Full Life Cycle API ManagementEnterprise Integration Platform as a Service

12. Cases
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13. MODERNIZING A 150-YEAR OLD BANK TO LEAD
IN THE OPEN BANKING MARKET
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Delivered 4,000+ foundational
APIs across 7,000+ systems
• Executed an enterprise initiative to modernize
core systems across the bank to unlock
foundational assets and empower business
lines to orchestrate innovative services
Leveraging APIs to integrate with
best-in-class technologies
• In combination with foundational bank APIs,
LOBs were able to create new services that
delivered meaningful experiences by
integrating with new applications such as
blockchain, etc.
Reusing assets to launch several
award-winning products globally
• This complex bank that used to offer products
based on the limitations and constraints of
technical implementations is now operating as
a small FinTech company that can comply with
local regulations and preferences around the
world, while offering personalized experiences
and industry leading products such as real-
time stock trading and social payments
“With an API-led approach, HSBC went from
being able to launch 12-15 new features every
release cycle to hundreds of new and updated
features a month.”
- Sunith Roy, Chief Architect, Applications and Integration

14. ”APIs have been a game changer for us,
allowing us to seamlessly connect
customers and partners and provide the
one Wells Fargo experience.”
- Syd Vyas, CTO in Capital Markets and Investment
Banking Technology
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Reduced time to develop APIs
from months to weeks
• With the advent of FinTechs disrupting the
market, Wells Fargo was in a precarious
situation with its customers’ commercial
banking experience, for which many
processes involved paper forms and were
fragmented across channels, products and
geographies
Decreased time to process a FX
payments by over 75%
• Wells Fargo applied API-led connectivity to
modernize its legacy point to point
integration and deliver foundational APIs onto
a banking-as-a-service platform, where
services were reused to automate processes
and integrate fragmented experiences
Continue to reuse FX APIs to
support new revenue streams
• Once built, FX services were reused to
support the mobile app (a paid feature by
commercial customers) as well as FX
servicing for Wells Fargo customers’ who
also provided their customers financial
services (FS)
• Time to onboard those FS firms was also
reduced from months to weeks
Reduced time to process foreign transaction (FX)
payments by >75% and integrate to new
channels from months to weeks

15. Como Começar
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Enabling digital transformation across financial services
Launched a single customer view,
personalized ads, and achieved
paperless lending in <7 months
Single View of
Customer
Business Automation
Open Banking
Reduced the home loan approval
process to <22 minutes, compared to
the 22-day industry average
Leveraged API-led connectivity to
comply with PSD2 regulations and
introduce hundreds of products/month
Mobile / Digital Banking
Legacy Modernization
Increased development speed by 2x
to deliver the UK's first mobile-only
banking experience
Built legacy system integrations 5x
faster and increased central IT agility
by 40%
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Improve operational efficiency
by moving from product-centric
to customer-centric processes
Transform customer
relationships by unlocking
accounts and transactions data
Launch digital platforms to
accelerate product and
partnership development
Supported by 120
partners and connectors,
including:

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BANKING ACCELERATOR
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18. Obrigado
dbordini@salesforce.com