Modern marketing.pptx
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The document discusses the SERVQUAL model, which was developed in 1988 to measure customer service quality. It identifies 5 key dimensions of service quality: tangibility, reliability, responsiveness, assurance, and empathy. These dimensions are then applied specifically to measuring service quality in fast food chains. The objectives are listed as providing high quality customer service, meeting consumers' expectations, developing solutions for flaws, and closing gaps to improve service quality.
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Write to us on corporatesales@foodlink.in
Follow Foodlink on
Facebook: https://bit.ly/2JAdznb
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Twitter: https://bit.ly/2JDd4sr
LinkedIn: https://bit.ly/39CwuIs
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This document provides an introduction to quality and total quality management. It defines key terms like quality, explains different perspectives on quality, and discusses the differences between traditional views of quality and total quality management. The total quality management approach focuses on customer satisfaction, continuous improvement, employee empowerment and involvement across all parts of an organization. Implementing a total quality management culture requires organizational changes and can help improve productivity, quality and profitability if done successfully.
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Success story of Kolachi
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SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSSDigital Marketing with a Focus on Sustainability
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
一比一原版(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证文凭如何办理
永久可查学历认证【微信：A575476】【(QMUE毕业证书)英国爱丁堡玛格丽特女王大学毕业证成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
The Steadfast and Reliable Bull: Taurus Zodiac Sign
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- 3. INTRODUCTION - • The Service Quality Model or SERVQUAL Model was developed and implemented by the American marketing gurus Valarie Zeithaml, A. Parasuraman and Leonard Berry in 1988. It is a method to capture and measure the service quality experienced by customers. • The SERVQUAL Model had a serious impact in the eighties. Back then, measuring service was abstract and not easily quantifiable.
- 4. 5 DIMENSIONS OF SERVQUAL 1. Tangibility 2. Reliability 3. Responsiveness 4. Assurance 5. Empathy
- 5. SERVQUAL FOR FAST FOOD CHAINS
- 6. Tangibility • Logos • Colours like Red that shows stimulation of hunger and green shows the freshness. • Modernization of equipment. • Cleanliness Red Green
- 7. Reliability • Taste perception which includes juiciness of chicken , blend of ingredients , freshness of vegetables. • How quickly the queues move while order taking. • Do they meet the time of delivery which the promise. • https://youtu.be/UpCnaMeiqa4
- 8. Responsiveness • How seriously the complaints are handled. • At what extent they go to solve the problem faced by the customers. • Do they really take care of their feedback from customers.
- 9. Assurance • Whether the non veg and veg item are produced separately • How they make customer assured that their food will be served on time. Veg separated Non veg separated
- 10. Empathy • How much restaurants are focusing on price that means the starting price range they serve. • Refund policy.
- 11. Gap Dimensions of McDonald’s As per Journal of business and management Formula Perception – Expectation = Gap in service quality
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