The document discusses six case studies that used the iWAM Model of Excellence to improve performance in various organizations. The iWAM model was used for recruitment and selection, training and development, performance management, and other areas. Across the case studies, organizations saw improvements such as reduced turnover rates by 48-62%, higher sales performance, and a 50% reduction in accidents. The iWAM model provided an effective and affordable way for organizations to benchmark high performance and identify high-potential candidates.

1. Improving Performance: Case Studies Using the iWAM Model of Excellence “ Mapping the New Landscape of Human Performance”

2. The Applications of iWAM Model of Excellence Recruitment & Selection Training & Development Performance Management Coaching Leadership Development Succession Planning Organizational Culture Analysis Mapping the New Landscape of Human Performance

3. Case 1 – Peak Performance: A New Approach to Driving a Sales Organization to the Next Level Company with 2 business groups created iWAM Models of Excellence to identify what differentiates high performing salespeople from peers. Predictive power of Models 76% and 49%! Models help in the screening process of applicants, saving time and money, improving effectiveness of recruiting and hiring iWAM helped create a strategy to develop existing sales force: Individual feedback sessions and development plans based on iWAM Management of Sales Representatives received orientation on how to use iWAM results for coaching, motivating, and managing effectively – ‘One size does not fit all!’ Significant improvement in the overall performance of the sales organization  Total cost of investment in iWAM by the company was less than the cost of one hiring mistake! Mapping the New Landscape of Human Performance

4. Case 2 – Improving Hiring to Reduce Turnover Organization used iWAM Model of Excellence to hire sales personnel and redesign their recruiting using iWAM’s suggestions for motivational language.  100 people used to respond to job ads. Redesigned campaign attracted 300 candidates!  Time needed to decide which candidates to invite for selection: reduced to 50% !  iWAM reduced staff turnover by more than 62% !  Return on Investment after 1 year: 1300% !! Mapping the New Landscape of Human Performance

5. Case 3 – Replicating Great Performance in a Call Center Call Center created iWAM Model of Excellence to benchmark what drives successful behavior in the position. The Model was used for: Identifying high-potential applicants to the Call Center Creating a training program that helped lower performers behave in ways as top performers Help managers understand differences in team and its implications for managing individuals more effectively  Net result of the intervention was 33% increase in revenue from those who underwent training within the first 6 months following the intervention! Mapping the New Landscape of Human Performance

6. Case 4 – Identifying the Next Generation of Managers City Government used iWAM to identify high-potential employees to enroll in a coaching and development program to become the next generation of managers. Needed an inexpensive, objective, fast solution to narrow the field of several hundred applicants Candidates were sent a link to online test, received feedback report, and were compared to the Model created to profile desired future leaders  Big success: Fast execution time – In only 6 weeks the field was narrowed to the best 10% ! Mapping the New Landscape of Human Performance

7. Case 5 – High volume client Company with over 1500 employees and unacceptably high turnover at branch level. iWAM excellent for high volume: online tools are scalable, save time and money with every test taken. Found a surprising key pattern for high performance (reactive instead of proactive task attitude); used findings to remodel ideal candidate profile Turnover reduced by 48% since project began! Long term relationship: company took new direction, asked iWAM consultant to help recalibrate Model of Excellence  Flexible, affordable, effective tool to improve performance and reduce turnover even for high-volume clients; basis for a long-term business relationship Mapping the New Landscape of Human Performance

8. Case 6 – Better employees, reduced turnover European shipping company had problems with turnover and low performance of truck drivers (accidents, late deliveries). The company tried the iWAM Model of Excellence. Model was created from high-performing drivers’ iWAM results, identifying key motivational and attitudinal patterns iWAM Professional (consultant) trained HR staff to recognize key patterns during an interview  Number of accidents reduced by 50% , leading to lower insurance costs, better employees, reduced turnover. Mapping the New Landscape of Human Performance

9. The Institute for Work Attitude & Motivation 2510 South Brentwood Boulevard Suite 204 St. Louis, Missouri 63144 Phone: +1-314-961-9676 Mobile: +1-314-603-5460 Fax: +1-314-961-9678 www.iwaminstitute.com Mapping the New Landscape of Human Performance