The document describes a technician field service app developed by MobileERP Softech, aimed at maintenance companies. It outlines a step-by-step process for technicians to manage installation work orders, inventory, and customer feedback via the mobile app. Key functionalities include tracking work orders, executing tasks, and generating customer notifications upon service completion.

1. Technician Field Service App
Designed & Developed by MobileERP Softech P Ltd.
www.mobileerp.in
Copyright 2017 MobileERP Softech P Ltd. www.mobileerp.in

2. KanbanERP Technician Field Service Portal
See point no 7.
Copyright 2017 MobileERP Softech P Ltd. www.mobileerp.in

3. Service Sales Kanban
Copyright 2017 MobileERP Softech P Ltd. www.mobileerp.in
Mostly applicable to Maintenance Companies like Jayair, Saiair, Talk&time, MTPL etc..

4. What will technician see on their mobiles?.
Step 1: Technician will see list of Installation workorders allotted to him
Step 2: Technician will see list of inventory needed to execute workorders
Step 3: Technician will see current inventory he has to execute workorder
Step 4: Technician will select Installation/Service Workorder to be executed
Copyright 2017 MobileERP Softech P Ltd. www.mobileerp.in

5. Step 5: Technician presses start button
Step 6: Technician presses finish button on completion of installation
What will technician see on their mobiles?.
Copyright 2017 MobileERP Softech P Ltd. www.mobileerp.in

6. What will technician see on their mobiles?.
Step 8: Technician will ask customer FEEDBACK and OTP received on customer phone via SMS and enter it.
Step 9: Service complete and thankyou SMS generated for customer
Step 10. Technician press on Close button and reacheas home screen to select another Workorder
Step 7: Technician will press Approve Work Order button on mobile phones
Enter Customer SMS OTP: 7899
Copyright 2017 MobileERP Softech P Ltd. www.mobileerp.in