The document describes a mobile application called Scan-N-Track that allows property managers and tenants to efficiently manage maintenance requests. The app allows tenants to submit service requests by entering a unique code, and sends requests directly to service providers. Property managers can customize the request form, monitor requests, and export data. The app aims to streamline communication and make the request process quick, easy, and cost-effective for both tenants and property managers.

1. apartment/commercial
building maintenance
Hello,
Welcome to the universal Scan-N-Track mobile
application. Our mission is to make many of your
tracking and communication tasks easy, quick and
cost effective.
Scan-N-Track addresses all the above problems for
you, providing you an easy and customizable app.
For Tenant:
Urgency:
They need to reach you urgently in some cases
Convenience:
They need to do be able to make service requests quickly
For Property Manager:
Time & Resources:
Each Call involves time and resources to take the
requests from tenants
Emotions:
Sometimes, on calls, Property manager's resources have
to handle / deal with tenants emotional reactions as well.
Planning:
Once request registered, the Property management has
to plan it with the providers
Here are the details of how the app will work for
Maintenance Requests you receive from your tenants.
1. As a Property Manager, you will create an account on
SCAN-N-TRACK back-office and manage your account via a
multi-functional dashboard.
2. You will create a Scanner code (QR code) for Service Request
from the Scan-N-Track application.
3. The Scanner Code also allows you to set a SNTUID (Scan-n-track
Unique id) Example ABC-Service (this is just and example, we
can set a convenient one for you)
4. If you wish to use the QR code, Print and post the QR code in all
the apartments
5. If you wish to use this SNTUID code, send it to all your tenants
for them to enter when they need service.
6. The SNTUID code will be customized to enable the tenant to
enter some information that you may need. Here is one such
example of the data you may want from your tenants..
• Apartment or Office or Suite
• Work Details
• Permission to access premises.
**Note, this can be customized by you at any time.
7. You will set up each tenant in the system with their cellphone
number (needed) and email id (optional). Since there are many
tenants, you can upload their data via excel sheet. (This will not
be needed if you are using the API Route)
8. Each tenant downloads the free Scan-N-Track app from Apple
store or Google App Store on their cell phone. Links to the app
stores are given below.
9. When tenants need any service, they will enter the SNTUID you
created and enter the info you need to collect from them into the
Scan-N-Track mobile app.
10. The Request thus generated can be funneled directly to the
service providers, like Electricians, Plumbers etc instantly by Text
to their phone or email to the email account where you want to
sent.
11. Data is available for export via excel as well.
12. You can monitor all the requests via the back-office.
13. For advance options – we can connect to your system via API
14. The App collects the data that you have asked for, Plus the
Phone number of the person who has entered the code.
How it works:
Problems:
Solution:
Topcone Inc
11652 Porter Valley Drive
Northridge CA 91326
info@topcone.com | www.topcone.com | 818.635.6335 | iOS App: http://bit.ly/Scan-n-track | Android App: http://bit.ly/Scan-n-track_android
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