In the decade since HSBC launched it's "World's Local Bank" campaign banks have invested billions in their brands. Have they gone to far, and if so, what can we do about it?
Originally presented at the Campaign Finance Spotlight conference in Hong Kong.
Finding quality paintless dent repair is like finding a a good plastic surgeon. Watch the video with full animations to see why.
http://www.youtube.com/watch?v=xxpZb-i5JNY
Technology Entrepreneurship
Professor Chuck Eesley, Stanford University
Assignments
Identifying the market opportunity / Low-fidelity Prototype due / testing your value proposition with customers
Dover ALS Safety Moment of the Week 27-Mar-2017albertaoiltool
This document provides tips for protecting yourself and others from safety hazards at work. It recommends (1) being aware of hazards others may miss to improve overall safety, (2) watching out for coworkers who may be distracted, and (3) speaking up if you see any potential dangers, as cognitive failures and distractions could otherwise lead to devastating consequences. The key message is that looking out for each other's safety is simply the right thing to do.
The document is a chapter from a textbook on data mining written by Akannsha A. Totewar, a professor at YCCE in Nagpur, India. It provides an introduction to data mining, including definitions of data mining, the motivation and evolution of the field, common data mining tasks, and major issues in data mining such as methodology, performance, and privacy.
8 Tips for Web Design Company in SydneyNet Stripes
Give your business the edge it needs and win more business online.
1. Expert Strategy Session
2. Search Engine Friendly
3. Optional Add-Ons
4. Call to Actions for Visitors
5. Self-Editable Website
6. Highly Secure
7. World Class User Experience
8. Mobile Ready
Visit - www.netstripes.com/website-development/
Este documento resume 11 artículos de prensa publicados el 29 de marzo de 2017 en diversos periódicos catalanes como ABC, Ara, Diari de Girona, El Periódico de Cataluña, El Punt Avui y L'Esportiu. Proporciona detalles como la sección, página, valor publicitario, área y ocupación de cada artículo.
Is Fire Door Testing mandatory? How often are these doors to be tested? This general overview will help you understand why proper maintenance is critical to the safety of staff and property. More information available on our blog: wilcoxdoorserviceinc.blogspot.ca
In the decade since HSBC launched it's "World's Local Bank" campaign banks have invested billions in their brands. Have they gone to far, and if so, what can we do about it?
Originally presented at the Campaign Finance Spotlight conference in Hong Kong.
Finding quality paintless dent repair is like finding a a good plastic surgeon. Watch the video with full animations to see why.
http://www.youtube.com/watch?v=xxpZb-i5JNY
Technology Entrepreneurship
Professor Chuck Eesley, Stanford University
Assignments
Identifying the market opportunity / Low-fidelity Prototype due / testing your value proposition with customers
Dover ALS Safety Moment of the Week 27-Mar-2017albertaoiltool
This document provides tips for protecting yourself and others from safety hazards at work. It recommends (1) being aware of hazards others may miss to improve overall safety, (2) watching out for coworkers who may be distracted, and (3) speaking up if you see any potential dangers, as cognitive failures and distractions could otherwise lead to devastating consequences. The key message is that looking out for each other's safety is simply the right thing to do.
The document is a chapter from a textbook on data mining written by Akannsha A. Totewar, a professor at YCCE in Nagpur, India. It provides an introduction to data mining, including definitions of data mining, the motivation and evolution of the field, common data mining tasks, and major issues in data mining such as methodology, performance, and privacy.
8 Tips for Web Design Company in SydneyNet Stripes
Give your business the edge it needs and win more business online.
1. Expert Strategy Session
2. Search Engine Friendly
3. Optional Add-Ons
4. Call to Actions for Visitors
5. Self-Editable Website
6. Highly Secure
7. World Class User Experience
8. Mobile Ready
Visit - www.netstripes.com/website-development/
Este documento resume 11 artículos de prensa publicados el 29 de marzo de 2017 en diversos periódicos catalanes como ABC, Ara, Diari de Girona, El Periódico de Cataluña, El Punt Avui y L'Esportiu. Proporciona detalles como la sección, página, valor publicitario, área y ocupación de cada artículo.
Is Fire Door Testing mandatory? How often are these doors to be tested? This general overview will help you understand why proper maintenance is critical to the safety of staff and property. More information available on our blog: wilcoxdoorserviceinc.blogspot.ca
Being able to close a sale over the phone consistently is an important skill for an insurance agent to have.
This white paper shows tips and techniques based on the experiences of the industries top producing agents to help you do so. https://www.linkedin.com/pulse/20140608222721-34696586-how-to-sell-insurance-over-the-phone-like-a-pro?
This document provides tips for insurance agents to successfully sell insurance over the phone. It discusses following up on leads promptly, engaging prospects within 3 seconds, understanding their needs, and providing knowledgeable responses. The document recommends leaving clear voicemail messages, conducting follow up calls, addressing budget concerns, and obtaining feedback to improve phone selling skills. Mastering the tips can help agents consistently close sales and gain confidence in their insurance career.
The document provides an overview of the automobile industry in India and customer satisfaction. It discusses the importance of customer satisfaction and maintaining close relationships with customers. It then lists 7 tips for providing good customer service: 1) Encourage face-to-face interactions; 2) Respond promptly and keep customers informed; 3) Be friendly and approachable; 4) Have a clear customer service policy; 5) Provide attention to detail with small gestures; 6) Anticipate customer needs and go out of your way to help; 7) Honor your promises. The document also includes sections on the scope, need, objectives and research methodology of a study on customer satisfaction of Hero MotoCorp customers.
Business Communication Final Presnetation ProjectHeather Kaminsky
A Shop 2 Shop is an internet-based small business that sells Apple and Samsung phones and tablets through eBay and Amazon. It has experienced a high level of returns since opening. To address this, the marketing director conducted customer surveys and found that some phones were being returned because they did not have the correct frequencies for customers' carriers or were a different size than expected. The director recommends more detailed product listings specifying phone models and frequencies to help reduce returns. Other recommendations include a 30-day return policy and templates for consistent listings. This is expected to help customers make informed decisions and lower returns while maintaining customer satisfaction.
The document outlines a 10 step policy for handling customer complaints effectively. The steps include acknowledging the customer's anger, reassuring them that their issue will be addressed, acting to resolve the problem, making it easy for customers to contact live agents, promoting feedback, using proactive communication, empathizing with the customer, addressing social media complaints, viewing every complaint as an opportunity to improve, and acting on the knowledge gained from complaints. The overall policy aims to de-escalate angry customers, resolve their issues, and prevent future complaints.
5 Steps for Handling an Angry Caller in the Call CenterTalkdeskInc
The document provides 5 steps for call center representatives to handle angry callers: 1) Listen to the caller vent without interrupting; 2) Remain calm by using an even tone and putting yourself in their shoes; 3) Repeat the main points of the caller's issue to show you are listening and give them time to calm down; 4) Avoid putting the caller on hold as it may increase their frustration; 5) Make the caller happy by giving options, offering refunds or vouchers, going the extra mile, and putting a smile on their face before ending the call. Following these techniques can help resolve issues, improve customer satisfaction, and reduce call times.
This document summarizes forecasts for the telecom sector in Bangladesh. It predicts that as consumers become more educated about deceptive marketing practices:
1) Telecom companies will have to be more transparent about additional terms and conditions rather than hiding them under "Conditions Apply".
2) When phone numbers become consumer property rather than the companies', switching rates will increase dramatically through word-of-mouth.
3) Companies will have to get consumer permission before sending unsolicited marketing SMS to avoid irritation.
4) Phone calls to call centers will become fully free to avoid hidden charges consumers pay for "courtesy".
5) Companies will advertise short wait times on call centers to remain competitive.
This document discusses the importance of excellent customer service and provides tips for achieving it. It emphasizes consistently exceeding customer expectations, understanding customers' perspectives, being caring, welcoming complaints to improve, and communicating effectively. A scenario shows how choosing flexible delivery options over basic information can earn a customer for life. Regular self-evaluation, knowing competitors, and reading customers' nonverbal cues are also recommended to provide competent service.
1. Customers are more easily satisfied when their expectations are effectively managed. Offering solutions and sincere apologies to upset customers, and ensuring the customer is transferred to someone who can help or their issue is resolved, leads to better customer service outcomes.
2. Maintaining eye contact, listening actively, providing technical support in plain language, and following up after resolutions helps build trust and satisfaction. Word-of-mouth from satisfied customers who received speedy resolutions is very credible advertising.
3. Key aspects of good customer service include meeting expectations, offering solutions, giving sincere apologies, ensuring the customer reaches the right department or person to help resolve their issue, making eye contact, avoiding hang-ups, using plain language, following up
This document provides best practices and tactics for using live chat to grow a business. It recommends empathizing with customers, using positive language, asking clarifying questions, limiting the number of chats per agent, communicating status, providing transcripts, creating proactive greetings, gathering basic info from customers, responding quickly, showing agents messages before sending, having meaningful conversations, upselling and downselling appropriately, asking for social media engagement, leveraging historical chat data, extending chat hours, displaying agent photos, identifying site issues, engaging customers before cart abandonment, including chat in abandonment emails, supporting multiple languages, A/B testing, and using chat archives for insights. The document aims to help businesses maximize live chat for conversions and
- Telephone marketing is changing as more customers use cell phones and smartphones, with over 280 million mobile phones in use by Americans. Customers now have 24/7 access to information on their phones and use this connectivity to shop.
- A survey of tire dealers found that most answered calls promptly and provided friendly, helpful service. However, some could improve by asking for the caller's name and permission before putting them on hold.
- Effective telephone marketing, whether inbound or outbound, requires being aware of respecting customers' time when they are using mobile devices. Tone of voice and listening are as important as the words used.
- Telephone marketing is changing as more customers use cell phones and smartphones, with over 280 million mobile phones in use by Americans. Customers now have 24/7 access to information on their phones and use this connectivity to shop.
- A survey of tire dealers found that most answered calls promptly and provided friendly, helpful service. However, some could improve by asking for the caller's name and permission before putting them on hold.
- Effective telephone marketing, whether inbound or outbound, requires being aware of respecting customers' time when using mobile devices, listening carefully, following up in a timely manner, and using new wireless technologies to build loyalty and referrals.
7 customer retention and loyalty, service qualityRishi Mathur
This lecture discusses customer retention, loyalty, and service quality. It covers both the economic and psychological aspects. Economically, it is much more costly for a company to acquire a new customer than retain an existing one. Service guarantees should be easy to understand and claim, meaningful to customers, and credible. The lecture also discusses how superior service can benefit companies through increased customer retention and lower costs. Customer expectations, satisfaction, and loyalty are important concepts in evaluating service quality.
New Zealand based marketing consultant Fleur Revell shares her definitive guide to managing customer complaints in a digital age.
This report will teach you how social media has evolved the complaint management process over recent years and how service managers can ensure how customer grievances do not escalate from social media into general news media.
The complaints management guide was written based on Fleur's extensive experience advising blue chip companies on a range of customer service and crisis management issues.
Fleur's Auckland PR consulting agency Impact PR conducted market research in her home market to better understand what consumers really want when they make a complaint to a business.
The research revealed that the majority of customers are not seeking any more than an explanation of what went wrong and/or simple delivery of their original requirements. Despite what many managers may think, only a small percentage of customers say they regularly seek compensation over and above that what they paid for.
1. Be prepared for collection calls by knowing the customer and debt details, maintaining a professional demeanor, and being prepared to address objections or retaliation.
2. Ask open-ended questions to learn more about the customer's situation, but maintain control of the conversation. Listen actively to understand the full context and tone.
3. Take detailed notes to document the conversation and ensure any commitments made are recorded for future reference. Work with sales and use available resources effectively to collect overdue payments.
Dealing directly with an automotive warranty company provides several benefits over purchasing an extended warranty through a dealership. These include lower costs by cutting out the dealership's markup, more expertise from warranty specialists, better coverage options and features, more plan varieties to choose from, and convenience of online purchasing without sales pressure. Customer service is also important, as it helps retain existing customers and reduces costs of attracting new customers through loyalty and satisfaction. Fast and reliable delivery along with friendly after-sales service also ensure happy customers. Hire purchase financing allows businesses to acquire equipment through affordable installment payments and eventually own the asset.
1) The document provides tips for handling customer complaints, including listening without interrupting, avoiding taking complaints personally, being flexible with policies, and offering sincere apologies that accept responsibility.
2) It also discusses a real customer service interaction where a customer complains that their new phone screen is not working properly and the representative works to resolve the issue.
3) The representative directs the unhappy customer to visit the store manager, who may be able to fix the phone free of charge as a one-time courtesy, in order to satisfy the customer and retain their business.
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...Localogy
This document provides 5 key things for winning in marketing: listen to customers through online reviews which impact 93% of purchasing decisions; be real and authentic as 63% of consumers prefer brands they believe are authentic; tell your story as 92% of consumers want brands to tell them a story; be available to respond to customers within 5 minutes as 75% of consumers expect quick responses; and be consistent in your messaging and branding so people are more likely to remember your brand. The overall message is to focus on integrating the customer experience into your marketing strategy through these 5 things in order to succeed.
The document discusses building long-term partnerships with customers through effective service after the sale. It outlines the stages of partnerships from exploration to commitment and emphasizes the importance of maintaining strong relationships through good communication, complaint handling, and focusing on customer satisfaction and needs. Regular follow-up, addressing issues promptly, and demonstrating commitment to the customer are key to developing trusting partnerships.
This document explains situations when a shop may refuse to give you a refund. It also explains situations when shops are bound to give you a refund. https://maestrack.com/can-shops-refuse-to-give-you-a-refund/
How Live-In Care Benefits Chronic Disease Management.pdfKenWaterhouse
Explore how live-in care can significantly benefit chronic disease management, enhancing the quality of life for those affected and providing peace of mind for their families.
Material Testing Lab Services in Dubai.pptxsandeepmetsuae
Dubai is home to numerous advanced material testing labs, offering state-of-the-art facilities for a wide range of industries. These labs provide critical services such as mechanical testing, chemical analysis, and non-destructive testing, ensuring the quality and durability of materials used in construction, aerospace, and manufacturing.
Being able to close a sale over the phone consistently is an important skill for an insurance agent to have.
This white paper shows tips and techniques based on the experiences of the industries top producing agents to help you do so. https://www.linkedin.com/pulse/20140608222721-34696586-how-to-sell-insurance-over-the-phone-like-a-pro?
This document provides tips for insurance agents to successfully sell insurance over the phone. It discusses following up on leads promptly, engaging prospects within 3 seconds, understanding their needs, and providing knowledgeable responses. The document recommends leaving clear voicemail messages, conducting follow up calls, addressing budget concerns, and obtaining feedback to improve phone selling skills. Mastering the tips can help agents consistently close sales and gain confidence in their insurance career.
The document provides an overview of the automobile industry in India and customer satisfaction. It discusses the importance of customer satisfaction and maintaining close relationships with customers. It then lists 7 tips for providing good customer service: 1) Encourage face-to-face interactions; 2) Respond promptly and keep customers informed; 3) Be friendly and approachable; 4) Have a clear customer service policy; 5) Provide attention to detail with small gestures; 6) Anticipate customer needs and go out of your way to help; 7) Honor your promises. The document also includes sections on the scope, need, objectives and research methodology of a study on customer satisfaction of Hero MotoCorp customers.
Business Communication Final Presnetation ProjectHeather Kaminsky
A Shop 2 Shop is an internet-based small business that sells Apple and Samsung phones and tablets through eBay and Amazon. It has experienced a high level of returns since opening. To address this, the marketing director conducted customer surveys and found that some phones were being returned because they did not have the correct frequencies for customers' carriers or were a different size than expected. The director recommends more detailed product listings specifying phone models and frequencies to help reduce returns. Other recommendations include a 30-day return policy and templates for consistent listings. This is expected to help customers make informed decisions and lower returns while maintaining customer satisfaction.
The document outlines a 10 step policy for handling customer complaints effectively. The steps include acknowledging the customer's anger, reassuring them that their issue will be addressed, acting to resolve the problem, making it easy for customers to contact live agents, promoting feedback, using proactive communication, empathizing with the customer, addressing social media complaints, viewing every complaint as an opportunity to improve, and acting on the knowledge gained from complaints. The overall policy aims to de-escalate angry customers, resolve their issues, and prevent future complaints.
5 Steps for Handling an Angry Caller in the Call CenterTalkdeskInc
The document provides 5 steps for call center representatives to handle angry callers: 1) Listen to the caller vent without interrupting; 2) Remain calm by using an even tone and putting yourself in their shoes; 3) Repeat the main points of the caller's issue to show you are listening and give them time to calm down; 4) Avoid putting the caller on hold as it may increase their frustration; 5) Make the caller happy by giving options, offering refunds or vouchers, going the extra mile, and putting a smile on their face before ending the call. Following these techniques can help resolve issues, improve customer satisfaction, and reduce call times.
This document summarizes forecasts for the telecom sector in Bangladesh. It predicts that as consumers become more educated about deceptive marketing practices:
1) Telecom companies will have to be more transparent about additional terms and conditions rather than hiding them under "Conditions Apply".
2) When phone numbers become consumer property rather than the companies', switching rates will increase dramatically through word-of-mouth.
3) Companies will have to get consumer permission before sending unsolicited marketing SMS to avoid irritation.
4) Phone calls to call centers will become fully free to avoid hidden charges consumers pay for "courtesy".
5) Companies will advertise short wait times on call centers to remain competitive.
This document discusses the importance of excellent customer service and provides tips for achieving it. It emphasizes consistently exceeding customer expectations, understanding customers' perspectives, being caring, welcoming complaints to improve, and communicating effectively. A scenario shows how choosing flexible delivery options over basic information can earn a customer for life. Regular self-evaluation, knowing competitors, and reading customers' nonverbal cues are also recommended to provide competent service.
1. Customers are more easily satisfied when their expectations are effectively managed. Offering solutions and sincere apologies to upset customers, and ensuring the customer is transferred to someone who can help or their issue is resolved, leads to better customer service outcomes.
2. Maintaining eye contact, listening actively, providing technical support in plain language, and following up after resolutions helps build trust and satisfaction. Word-of-mouth from satisfied customers who received speedy resolutions is very credible advertising.
3. Key aspects of good customer service include meeting expectations, offering solutions, giving sincere apologies, ensuring the customer reaches the right department or person to help resolve their issue, making eye contact, avoiding hang-ups, using plain language, following up
This document provides best practices and tactics for using live chat to grow a business. It recommends empathizing with customers, using positive language, asking clarifying questions, limiting the number of chats per agent, communicating status, providing transcripts, creating proactive greetings, gathering basic info from customers, responding quickly, showing agents messages before sending, having meaningful conversations, upselling and downselling appropriately, asking for social media engagement, leveraging historical chat data, extending chat hours, displaying agent photos, identifying site issues, engaging customers before cart abandonment, including chat in abandonment emails, supporting multiple languages, A/B testing, and using chat archives for insights. The document aims to help businesses maximize live chat for conversions and
- Telephone marketing is changing as more customers use cell phones and smartphones, with over 280 million mobile phones in use by Americans. Customers now have 24/7 access to information on their phones and use this connectivity to shop.
- A survey of tire dealers found that most answered calls promptly and provided friendly, helpful service. However, some could improve by asking for the caller's name and permission before putting them on hold.
- Effective telephone marketing, whether inbound or outbound, requires being aware of respecting customers' time when they are using mobile devices. Tone of voice and listening are as important as the words used.
- Telephone marketing is changing as more customers use cell phones and smartphones, with over 280 million mobile phones in use by Americans. Customers now have 24/7 access to information on their phones and use this connectivity to shop.
- A survey of tire dealers found that most answered calls promptly and provided friendly, helpful service. However, some could improve by asking for the caller's name and permission before putting them on hold.
- Effective telephone marketing, whether inbound or outbound, requires being aware of respecting customers' time when using mobile devices, listening carefully, following up in a timely manner, and using new wireless technologies to build loyalty and referrals.
7 customer retention and loyalty, service qualityRishi Mathur
This lecture discusses customer retention, loyalty, and service quality. It covers both the economic and psychological aspects. Economically, it is much more costly for a company to acquire a new customer than retain an existing one. Service guarantees should be easy to understand and claim, meaningful to customers, and credible. The lecture also discusses how superior service can benefit companies through increased customer retention and lower costs. Customer expectations, satisfaction, and loyalty are important concepts in evaluating service quality.
New Zealand based marketing consultant Fleur Revell shares her definitive guide to managing customer complaints in a digital age.
This report will teach you how social media has evolved the complaint management process over recent years and how service managers can ensure how customer grievances do not escalate from social media into general news media.
The complaints management guide was written based on Fleur's extensive experience advising blue chip companies on a range of customer service and crisis management issues.
Fleur's Auckland PR consulting agency Impact PR conducted market research in her home market to better understand what consumers really want when they make a complaint to a business.
The research revealed that the majority of customers are not seeking any more than an explanation of what went wrong and/or simple delivery of their original requirements. Despite what many managers may think, only a small percentage of customers say they regularly seek compensation over and above that what they paid for.
1. Be prepared for collection calls by knowing the customer and debt details, maintaining a professional demeanor, and being prepared to address objections or retaliation.
2. Ask open-ended questions to learn more about the customer's situation, but maintain control of the conversation. Listen actively to understand the full context and tone.
3. Take detailed notes to document the conversation and ensure any commitments made are recorded for future reference. Work with sales and use available resources effectively to collect overdue payments.
Dealing directly with an automotive warranty company provides several benefits over purchasing an extended warranty through a dealership. These include lower costs by cutting out the dealership's markup, more expertise from warranty specialists, better coverage options and features, more plan varieties to choose from, and convenience of online purchasing without sales pressure. Customer service is also important, as it helps retain existing customers and reduces costs of attracting new customers through loyalty and satisfaction. Fast and reliable delivery along with friendly after-sales service also ensure happy customers. Hire purchase financing allows businesses to acquire equipment through affordable installment payments and eventually own the asset.
1) The document provides tips for handling customer complaints, including listening without interrupting, avoiding taking complaints personally, being flexible with policies, and offering sincere apologies that accept responsibility.
2) It also discusses a real customer service interaction where a customer complains that their new phone screen is not working properly and the representative works to resolve the issue.
3) The representative directs the unhappy customer to visit the store manager, who may be able to fix the phone free of charge as a one-time courtesy, in order to satisfy the customer and retain their business.
BITZ BOOTCAMP DC: The Modern Customer Journey - Be Found Where your Customers...Localogy
This document provides 5 key things for winning in marketing: listen to customers through online reviews which impact 93% of purchasing decisions; be real and authentic as 63% of consumers prefer brands they believe are authentic; tell your story as 92% of consumers want brands to tell them a story; be available to respond to customers within 5 minutes as 75% of consumers expect quick responses; and be consistent in your messaging and branding so people are more likely to remember your brand. The overall message is to focus on integrating the customer experience into your marketing strategy through these 5 things in order to succeed.
The document discusses building long-term partnerships with customers through effective service after the sale. It outlines the stages of partnerships from exploration to commitment and emphasizes the importance of maintaining strong relationships through good communication, complaint handling, and focusing on customer satisfaction and needs. Regular follow-up, addressing issues promptly, and demonstrating commitment to the customer are key to developing trusting partnerships.
This document explains situations when a shop may refuse to give you a refund. It also explains situations when shops are bound to give you a refund. https://maestrack.com/can-shops-refuse-to-give-you-a-refund/
How Live-In Care Benefits Chronic Disease Management.pdfKenWaterhouse
Explore how live-in care can significantly benefit chronic disease management, enhancing the quality of life for those affected and providing peace of mind for their families.
Material Testing Lab Services in Dubai.pptxsandeepmetsuae
Dubai is home to numerous advanced material testing labs, offering state-of-the-art facilities for a wide range of industries. These labs provide critical services such as mechanical testing, chemical analysis, and non-destructive testing, ensuring the quality and durability of materials used in construction, aerospace, and manufacturing.
An OpenText™ Vulnerability Assessment provides organizations with a thorough understanding of the weaknesses and potential risks in their applications, systems, and networks. Armed with this insight, they can address vulnerabilities, enhance their cybersecurity defenses, and ensure compliance with insurance and regulatory requirements.
Landscape Architect Melbourne specializes in designing stunning, sustainable outdoor spaces that blend creativity with functionality. From lush gardens to innovative urban landscapes, they transform environments into aesthetically pleasing, eco-friendly havens. Their expertise ensures each project harmonizes with its surroundings, enhancing Melbourne's unique urban character while promoting environmental stewardship.
Comprehensive Guide to Balcony Waterproofing Repairs
Addressing Leaking Balconies, Roofs, and Rooftop Terraces
Leaking balconies, roofs, and rooftop terraces can cause catastrophic damage to structures below. Water leaks may cause not only aesthetic and superficial damage but can also compromise the structural integrity of the building envelope. If a failed waterproofing membrane is the cause, re-grouting or surface sealing is merely a temporary fix. Such band-aid methods will eventually fail, causing cracks in tiles, grout, and membranes as the balcony moves.
In many cases, failed membranes require a complete strip-off, structural repairs if needed, reinstallation of waterproofing, and a new finish surface. Key considerations in this process include the strength of the subfloor and screed, presence of substrate dips and hollows, correct balcony slope and fall, window and door frame installation, door threshold sealing, adequate drainage, and the potential for underlying pipe leaks. Existing tiling and expansion joints should also be assessed to determine their role in the balcony failure.
Waterproofing Preparation
Proper preparation is critical for any waterproofing membrane installation. The substrate must be clean, free of dirt and other contaminants. This involves vacuum cleaning and/or diamond grinding to ensure a smooth, dry, and debris-free surface. In some cases, washing the substrate may be necessary.
Waterproofing Detailing
Before installing a waterproofing system, construction features that interrupt the membrane layer must be adequately protected and sealed. This includes:
Perimeter Upturns: Attachment points for railings and balustrades, joints between horizontal and vertical surfaces, and structural and expansion joints. Sealant should be applied 15mm wide to all junctions, reinforced with polyester or fiberglass mat to a DFT of 1.2mm, 100mm above finished floor height, or 25mm above the water line. The membrane system should be installed 200mm onto balcony floor areas.
Door/Window Step Downs: Similar to perimeter upturns, apply sealant 15mm wide to all junctions, reinforced with fiberglass mat to a DFT of 1.2mm, ensuring the membrane system is installed 200mm onto balcony areas.
Drains & Floor Waste Details: All floor wastes should have a recessed leak control flange installed, primed with appropriate primer, and the membrane system installed as per specifications.
Waterproofing Installation: Australian Standards
The installation of a Class 2/3 waterproof membrane system to external concrete must comply with AS 4654.2. Key considerations for installation include:
Installation Conditions: Avoid installation in extreme temperatures (below 10°C or above 35°C) to prevent accelerated or decelerated cure times.
Type of Membrane: Use a flexible waterproofing membrane capable of withstanding normal cyclic fluctuations and ponding water.
Whatsapp Number: +923099554040
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The construction industry is undergoing significant changes, particularly in waterproofing. Poor practices have caught the attention of regulators, and changes are coming soon. AIW will keep members informed about these developments. We aim to eliminate subpar contractors who compromise the industry with inadequate work.
Everyone makes mistakes occasionally, but persistent issues arise from those who consistently cut corners, using insufficient materials in unsafe conditions. These practices must end.
Summer Waterproofing Challenges
As summer approaches, common questions arise regarding membrane application in hot or humid conditions:
Is it too hot or humid to apply a membrane?
Will blistering occur?
How to address blistering if it happens?
Should a warranty be issued for such membranes?
Applying membranes in inappropriate conditions often leads to failures. It’s crucial to consider the long-term repercussions of these decisions. Consult your membrane supplier for guidance and ensure you ask the right questions. Industry peers are often willing to help.
Project Reference: QLD Public Hospital
Overview
Property Type: QLD Public Hospital
Contractor/Applicator: Waterstop Solutions
Testing: International Leak Detection Australia (ILD)
Category: Membrane Renewal
Products Used: A specialized bitumen-modified highly flexible waterproofing membrane installed in multiple layers over a moisture barrier primer system.
Project Details: The project involved renewing the waterproofing membrane on two leaking concrete tanks, critical for the hospital’s fire sprinkling system. Challenges included identifying all leaks and adhering to noise and downtime restrictions. The solution involved thorough surface preparation and the use of a compatible, highly flexible membrane, ensuring long-term effectiveness and compliance with Australian Standards.
AIW at Bayset Construction Trade Day
On August 24, 2018, AIW attended the Bayset Construction Trade Day at Coopers Plains Branch. The event was a great opportunity to connect with members and non-members, resulting in increased interest and new sign-ups. The day featured informative sessions, industry support, and excellent networking opportunities.
Material Testing Lab Services in Dubai.pdfsandeepmetsuae
Dubai is home to numerous advanced material testing labs, offering state-of-the-art facilities for a wide range of industries. These labs provide critical services such as mechanical testing, chemical analysis, and non-destructive testing, ensuring the quality and durability of materials used in construction, aerospace, and manufacturing.
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How our Rebranding Succeeds in Instilling trust in Every Agri CitizenNinja Cart
Ninjacart recently rebranded to emphasize its mission of improving the lives of agri citizens, including farmers, traders, and retailers. The rebranding introduced affiliated brands NinjaMandi, NinjaGlobal, NinjaKirana, and NinjaKisan, expanding Ninjacart's offerings to credit and commerce. A new brand film honors the contributions of agri citizens, fostering pride and trust among customers. The updated logo symbolizes Ninjacart's commitment to unity and growth in the agri value chain. This transformation highlights Ninjacart’s evolution from a fulfilment-centric business to a comprehensive marketplace platform, aiming to build #BetterLives for all agri citizens.
How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?Alexa Bale
The majority of siding industry insiders assert that vinyl has a 20–40-year lifespan. Although this lifetime indicates an increase over earlier siding types, the average life expectancy is heavily dependent on outside factors. Vinyl siding needs to be carefully maintained, especially after a weather event. Dive into ppt to know How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy.
The AIW Delivers on the Importance of Waterproofing
On March 29, 2017, the AIW attended and presented at the ADEB (Architects Designers Engineers Builders) Waterproofing Breakfast Seminar in Sydney. The focus was on addressing commercial waterproofing and residential high-rise waterproofing failures and solutions.
Presentations and Key Points
Paul Evans, AIW President, gave an overview of the AIW's role in raising waterproofing standards in Australia. Robert McDonald, an AIW member, delivered a session on the “Australian Standards in Waterproofing.” These presentations covered:
Common defects in internal and external waterproofing
Priming and substrate moisture content
Inspection and testing of waterproofing
Drainage and waterproofing techniques
Product knowledge and standards compliance, including:
CA 55 - 1970 (Design and Installation of Bituminous Fabric Roofing)
AS 3740 (Waterproofing Wet Areas in Residential Buildings)
AS 4858 - 2004 (Wet Area Membranes)
AS 4654 - 2012 (Waterproofing Membrane)
The AIW remains dedicated to updating, providing current information, and educational resources for all industries involved with waterproofing.
Achieving Uniform Waterproofing Compliance Nationally
Achieving uniform waterproofing compliance across Australia involves collaboration with State and Territory Regulatory Authorities, which play a crucial role. Current licensing requirements are often disjointed, and in many states, not mandatory.
Local authorities and building surveyors request Waterproofing Application Certificates to certify compliance with BCA and Australian Standards. These certificates must be issued by a competent person, whose work falls under the scope of their license or who has formal qualifications to carry out the work. Training and qualifications are regulated under the National Qualifications Framework.
The 5 Most Important Pipefitter Tools.pdfSchulteSupply
Equip yourself with the essential tools every pipefitter needs to tackle any job with confidence. "The 5 Most Important Pipefitter Tools" explores the must-have instruments that form the backbone of a pipefitter's toolkit. From pipe wrenches and tube cutters to threading machines and alignment clamps, this guide provides an in-depth look at the key tools that ensure precision and efficiency in every project. Learn about the functions, features, and benefits of each tool, along with expert tips on how to use them effectively.Whether you're a seasoned professional or an aspiring pipefitter, understanding these fundamental tools is crucial for success in the field. Discover how investing in the right equipment can enhance your craftsmanship and productivity in pipefitting tasks.
Advancing Waterproofing Expertise with AIW
Waterproofing Melbourne and beyond, the Australian Institute of Waterproofing (AIW) is proud to introduce an innovative commercial waterproofing course. Developed in collaboration with the Master Builders Association Vic, this course, led by Andrew Golle, is tailored for project managers overseeing balcony waterproofing, roof waterproofing, and concrete repair. Paul Evans emphasizes the critical nature of these roles in preventing costly post-construction issues. Private sessions for building supervisors are now available, addressing common mistakes due to poor applications and cost-cutting measures.
The course covers essential topics, including product selection, surface preparation, and the importance of basement waterproofing. Paul Evans highlights the recurring problems seen in the industry, where inadequate training and oversight lead to significant issues, from retaining wall waterproofing to lift pit waterproofing.
In response to these challenges, the AIW is developing a "Below Ground Waterproofing Standard" specific to Australia, inspired by UK standards. Paul Evans calls for industry-wide collaboration to ensure the standard encompasses diverse methods and materials, ultimately enhancing the quality and longevity of waterproofing work.
By equipping supervisors and builders with the right knowledge, AIW aims to improve the overall standard of waterproofing practices, reducing the risk of failures and the subsequent mental and financial stress on homeowners. This proactive approach is crucial for the sustainability and reliability of waterproofing in construction projects across Australia.
Foresic Academy. Information Security Company in Punjab (INDIA)Forensic Academy
Forensic Academy follows a broad vision of defending information from unauthorized access, use , disclosure,
disruption, modification, perusal, inspection, recording or destruction. The aim at Forensic Academy is to
provide information security solutions to clients with wide line-up of platforms: network, web application,
Android or IOS Application, Servers, Cloud and databases. Forensic Academy provides practical and interactive
training on Ethical hacking covering various subjects in information security and has structured customized
certification courses covering needs of newbies', students and corporate world- Forensic Academy aims to
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FORENSIC ACADEMY has a larger aim of expanding the IT Security which is not more that 10 years old in
INDIA. India has not more than 1000 cyber security experts which are quite less compared to the requirement
of more than 4 lakh experts. Increase in worldwide awareness in cyber security demands a growth in India
too.
In the realm of accounting software, QuickBooks stands as a cornerstone for businesses of various sizes. Its robust features streamline financial operations, offering efficiency and accuracy in managing accounts, payroll, invoices, and more. However, like any complex software system, QuickBooks is not immune to errors. Among the most vexing issues users encounter is the "QuickBooks Unrecoverable Error." This error can halt productivity, disrupt workflow, and leave users scrambling for solutions.
1. 5 Myths About Mobile Phone Repairs In
Kent You Need To Debunk Now!
So you think you can repair your mobile phone all by yourself? Wait. Did you come to this
decision by believing on those complaints spreading around the society? Do you really think you
know the truth about mobile phone repair services? Think again then!
Every now and then we come across myths which are nothing but misconceptions based on
someone’s faulty understanding. Just because someone had an unsatisfactory experience with a
particular mobile repairing shop, one cannot come to the conclusion that all repairing centres are
same. Instead, it is always advisable to look for the truth yourself and then decide whether to
avail the services of a repairing shop or not. Trust us, the complaints that you have been hearing
for so long, are myths which should be debunked immediately!
Are you wondering what these myths are? Scroll down to know the truth behind these
misconceptions then!
Debunking Few Common Myths About Mobile RepairShops In Kent
Myth-1: You can fix the problem yourself
Well, a little technical knowledge does not make you a mobile repairing expert! This can be the
biggest misconception you can ever have. You need to understand that it’s not so easy to fix a
phone’s problem. Remember, using DIY hacks can lead to something very fatal!
Tip- Let the professionals in Surrey do their job and you pay attention to other vital aspects.
2. Myth-2: Mobile Repairing Shops replace your original parts
Had this misconception been true, what do you think the shop will do with your old parts?
Neither can they use it for some other repair nor can they get any exchange value for that.
Remember you should never believe in such faulty claims.
Tip- In case you have no faith on the repairing shop, opt for a ‘walk-in and repair service’.
3. Myth-3: Repairing phones are way too expensive and cost more than the original phone
It’s true that the repairing cost varies from one shop to another, depending on the service you
wish to avail. However, claiming that the cost of repairing from mobile phone repairs in Kent,
Surrey, Sutton, Bromley, Croydon is expensive and beyond affordability, is lame. Further, the
reputation and efficiency of the store is an important price factor.
Tip- Get a quote from as many repairing shops as you can with their experience and goodwill in
mind.
Myth-4: Only the original manufacturers should repair your phone
Unless your phone is within its warranty period and your problem is not caused due to some
physical damage, going to the original manufacturer is useless. Further, original manufacturers
usually have the habit of claiming most repairs as outside the warranty.
Tip- Why should you opt for a repair service where you need to spend excess amount? Think.
4. Myth-5: Repair shops utilise duplicate replacement parts
Every legit repairing shop utilises original parts for replacement. To keep you assured, these
authorised stores even provide a warranty on their services.
Tip- Always ask the repairing shop to provide you with a warranty card.
Now that you know what the reality is, what are you still waiting for? Get in touch with a reputed
mobile repairing shop immediately!
To know more visit here: http://www.mobile-phone-repair.com/phone-repair/