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MOBILE, ANALYTICS, AND BEACONS
HOW TO EFFECTIVELY SCALE, OPTIMIZE, AND GET ROI OUT OF
RETAIL DEPLOYMENTS
AGENDA
•  Importance of Location
•  Why Beacons?
•  Shopper Experience
•  Value Exchange
•  Scaling and Deployment
•  Analytics
•  Achieving ROI
•  Questions
Point Inside Confidential 2
POINT INSIDE
Point Inside Confidential 3
Find It
HAVE
IT?
DO
YOU
I FIND
IT?
WHERE
CAN
IMPORTANCE OF LOCATION
Point Inside Confidential 4
Retailer data layer
Points of interest
Shopper mobile map
Geospatial coordinates
Store CAD
Beacons are gaining momentum
because:
•  Easy connection between mobile and
physical
•  Multi-platform technology
•  Low cost
•  Benefits to shoppers and store ops
•  Enterprise decisions
−  Shopper behaviors
−  Merchandising decisions
−  Dwell or wait times
−  Shopper segmentation
Point Inside Confidential 5
WHY BEACONS?
A VARIETY OF SIGNALS
Point Inside Confidential 6
SHOPPER EXPERIENCE
Start small and master the basics:
•  Make your shoppers’ lives easier
•  Simple and elegant always wins over complexity
Point Inside Confidential 7
VALUE EXCHANGE
Point Inside Confidential 8
Shopper Value
Location Permission
Retailer
Shopper
SCALING A BEACON DEPLOYMENT
Retailers have two choices:
•  Partnership and outsourcing
•  DYI & owning your own space
Things to consider
•  Digitize your space
•  Establish deployment templates
•  Web-based planning tool
•  In-store deployment app
•  Health & system monitoring
Point Inside Confidential 9
ANALYTICS
What do we see today?
•  Retailers limited visibility into in-store behavior
•  Any signals are better than none
What is the end game?
•  Close the loop
•  Attribution is the end game
Point Inside Confidential 10
ACHIEVING ROI: INTANGIBLE BENEFITS
Point Inside Confidential 11
•  Build brand loyalty
•  Increase retention & stickiness of mobile
•  Incremental learning about consumer behavior
•  Capture data
•  Prepare platform for future capabilities
ACHIEVING ROI: HARD ROI
•  Control investment costs by properly scaling deployments using the right
tools
•  Increased conversion increased contextual in store experiences
•  Monetization of experience selling space to brands
Point Inside Confidential 12
QUESTIONS?
Contact us:
•  www.pointinside.com
•  sales@pointinside.com
Point Inside Confidential 13

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Mobile, Analytics, and Beacons

  • 1. MOBILE, ANALYTICS, AND BEACONS HOW TO EFFECTIVELY SCALE, OPTIMIZE, AND GET ROI OUT OF RETAIL DEPLOYMENTS
  • 2. AGENDA •  Importance of Location •  Why Beacons? •  Shopper Experience •  Value Exchange •  Scaling and Deployment •  Analytics •  Achieving ROI •  Questions Point Inside Confidential 2
  • 3. POINT INSIDE Point Inside Confidential 3 Find It HAVE IT? DO YOU I FIND IT? WHERE CAN
  • 4. IMPORTANCE OF LOCATION Point Inside Confidential 4 Retailer data layer Points of interest Shopper mobile map Geospatial coordinates Store CAD
  • 5. Beacons are gaining momentum because: •  Easy connection between mobile and physical •  Multi-platform technology •  Low cost •  Benefits to shoppers and store ops •  Enterprise decisions −  Shopper behaviors −  Merchandising decisions −  Dwell or wait times −  Shopper segmentation Point Inside Confidential 5 WHY BEACONS?
  • 6. A VARIETY OF SIGNALS Point Inside Confidential 6
  • 7. SHOPPER EXPERIENCE Start small and master the basics: •  Make your shoppers’ lives easier •  Simple and elegant always wins over complexity Point Inside Confidential 7
  • 8. VALUE EXCHANGE Point Inside Confidential 8 Shopper Value Location Permission Retailer Shopper
  • 9. SCALING A BEACON DEPLOYMENT Retailers have two choices: •  Partnership and outsourcing •  DYI & owning your own space Things to consider •  Digitize your space •  Establish deployment templates •  Web-based planning tool •  In-store deployment app •  Health & system monitoring Point Inside Confidential 9
  • 10. ANALYTICS What do we see today? •  Retailers limited visibility into in-store behavior •  Any signals are better than none What is the end game? •  Close the loop •  Attribution is the end game Point Inside Confidential 10
  • 11. ACHIEVING ROI: INTANGIBLE BENEFITS Point Inside Confidential 11 •  Build brand loyalty •  Increase retention & stickiness of mobile •  Incremental learning about consumer behavior •  Capture data •  Prepare platform for future capabilities
  • 12. ACHIEVING ROI: HARD ROI •  Control investment costs by properly scaling deployments using the right tools •  Increased conversion increased contextual in store experiences •  Monetization of experience selling space to brands Point Inside Confidential 12
  • 13. QUESTIONS? Contact us: •  www.pointinside.com •  sales@pointinside.com Point Inside Confidential 13