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Mobi Role Play Webinar
- 2. Agenda • Introduction to concept • Cognitive reasons for role-playing to change behaviors • Sample Files • Audience participation
- 3. Receiving end Have you been on The receiving end Phone calls like this? Hello is Judy Stone there? This is Judy
- 4. Introduction Hi my name is Robert Jones and I was told to call you about our latest product do you have a few minutes?
- 5. Introduction Hi my name is Robert Jones and I was told to call you about our latest product do you have a few minutes?
- 6. The put off Not really I’m not sure I’m interested anyway
- 7. The comedian I know you’re busy – aren’t we all-- Hey-hey But I know you’re going to love what I have to offer
- 8. The comedian I really doubt it! Now take me off your list!
- 9. Why mobi-role play • Decrease in face to face training • Participants tend to have “performance anxieties” • Usually a one-time only exercise • Target clients change over time, need to revisit and revise role-playing
- 10. Where to Use • Sales Training • Interviewing • Customer Services • Supervisor to staff conversations • Senior staff
- 11. Mobi-Role-Play Use Mobi-Role-Play to – Give your team proper guidelines on how to engage in conversations – Coaching tips on goals for each call – The ability to PRACTICE what to say and how to say it – Coach your team with good and back examples.
- 12. Additional Resources • Emphasize that the purpose is to practice techniques not results. • Make the role-play real, giving it as much a real-world flavor as possible. • Give feedback based on specific, observable behavior. Emphasis should be placed on what was done well and the areas that need to be improved. This requires the manager to take detailed notes and provide specific examples in order to add value to the debriefing session. Bryan Flanagan NOW GO SELL SOMEBODY SOMETHING.
- 13. How does it work? Users access the story-line from a mobile device like a BlackBerry or SmartPhone.
- 14. Pre-Call Goal Users can then be given some goals for the call that they are about to make to the simulated prospect
- 15. Simulation Then they dial the simulation Right from their phone– All their responses to the Simulation are recorded and sent to you or a manager for review.
- 16. Examples • Retail • Upset Customer • Sales – uncovering customer information
- 17. Webinar Special Pilot Package 2 mini scripts 25 user access 30 days $500
- 18. Contact If you’d like to see how this works contact us directly to arrange for your own demo 630-221-8759 or admin@knowledgeshift.net
Editor's Notes
- Have you been in this situation before --- “hello is Judy stone there This is Hi my name is Robert Jones and I was told to call you about our latest product do you have a few minutes?
- Not really I’m not sure I’m interested anyway
- Not really I’m not sure I’m interested anyway
- I really doubt it! Now take me off your list!
- Ask questions hear, how many have been on the receiving or giving end of this type of conversation.