This document outlines a plan for libraries to provide reader's advisory services online by finding patrons where they are engaged on the internet. It recommends that libraries search for patrons on popular social networks and sites, engage with them by responding to posts and sharing relevant content, and use what they learn about patrons' interests to recommend books, movies and other materials tailored to each patron. The goal is to expand awareness of the library's resources and services by interacting with patrons in the online spaces they already frequent.
This document discusses poverty and its effects. It defines absolute poverty as deprivation of basic human needs like food, water and education, while relative poverty is economic inequality within a location or society. The document notes that poverty demeans humanity, as when food is scarce people will fight over it. It also says we must pay attention to poverty as it is a long-term social problem in many countries. Tables show the percentage of people living on less than $1.25 per day in different global regions.
New seo real company stuff rcs internet marketingseohop
This document discusses strategies for improving search engine rankings in 3 steps:
1) Use branded and location-targeted keyword links to build brand awareness.
2) Create relevant blog content and external links to increase rankings and traffic for new and long-tail keywords over time.
3) Engage in real-world marketing like sponsoring events and developing expertise to generate follower engagement and positive backlinks.
This lesson introduces MLA source citations and teaches students how to cite different sources like books, magazines, journals, newspapers, and websites in MLA format. Students will learn to cite single-authored books, books with multiple authors, edited books, and book chapters. They will also learn to cite magazines, newspapers, and journal articles. The lesson explains the importance of proper source citations and refers students to online resources for examples of MLA citations.
The document provides an overview of the residents and events on Deasil Street. A new small and oddly shaped house is built between two existing homes. Two neighbors inspect the new property and find it troubling due to its design. Meanwhile, one family's son is shy and uncomfortable around friends but shows interest in music. Another neighbor struggles with an unfaithful husband who has started cheating again.
1. O documento introduz o desenvolvimento de aplicativos para iPhone, cobrindo os requisitos necessários como um Macintosh, registro de desenvolvedor da Apple e o SDK do iPhone.
2. É explicado que o SDK gratuito permite desenvolver e testar aplicativos no simulador, mas não carregá-los no iPhone real ou distribuí-los na App Store.
3. Há algumas diferenças importantes entre desenvolvimento para iPhone e desktop, como apenas um aplicativo pode rodar de cada vez, há apenas uma janela e acesso limitado ao sistema.
This document discusses options for digital content that libraries can offer patrons, including ebook platforms like Overdrive, 3M, and Axis360. It notes trends in ebook reading habits moving from dedicated e-readers to multi-function tablets. The document also covers streaming video options like Hoopla and trends in mobile app and online streaming usage. Finally, it emphasizes the importance of staying aware of new technology and usage trends to best meet patrons' needs.
This document outlines a plan for libraries to provide reader's advisory services online by finding patrons where they are engaged on the internet. It recommends that libraries search for patrons on popular social networks and sites, engage with them by responding to posts and sharing relevant content, and use what they learn about patrons' interests to recommend books, movies and other materials tailored to each patron. The goal is to expand awareness of the library's resources and services by interacting with patrons in the online spaces they already frequent.
This document discusses poverty and its effects. It defines absolute poverty as deprivation of basic human needs like food, water and education, while relative poverty is economic inequality within a location or society. The document notes that poverty demeans humanity, as when food is scarce people will fight over it. It also says we must pay attention to poverty as it is a long-term social problem in many countries. Tables show the percentage of people living on less than $1.25 per day in different global regions.
New seo real company stuff rcs internet marketingseohop
This document discusses strategies for improving search engine rankings in 3 steps:
1) Use branded and location-targeted keyword links to build brand awareness.
2) Create relevant blog content and external links to increase rankings and traffic for new and long-tail keywords over time.
3) Engage in real-world marketing like sponsoring events and developing expertise to generate follower engagement and positive backlinks.
This lesson introduces MLA source citations and teaches students how to cite different sources like books, magazines, journals, newspapers, and websites in MLA format. Students will learn to cite single-authored books, books with multiple authors, edited books, and book chapters. They will also learn to cite magazines, newspapers, and journal articles. The lesson explains the importance of proper source citations and refers students to online resources for examples of MLA citations.
The document provides an overview of the residents and events on Deasil Street. A new small and oddly shaped house is built between two existing homes. Two neighbors inspect the new property and find it troubling due to its design. Meanwhile, one family's son is shy and uncomfortable around friends but shows interest in music. Another neighbor struggles with an unfaithful husband who has started cheating again.
1. O documento introduz o desenvolvimento de aplicativos para iPhone, cobrindo os requisitos necessários como um Macintosh, registro de desenvolvedor da Apple e o SDK do iPhone.
2. É explicado que o SDK gratuito permite desenvolver e testar aplicativos no simulador, mas não carregá-los no iPhone real ou distribuí-los na App Store.
3. Há algumas diferenças importantes entre desenvolvimento para iPhone e desktop, como apenas um aplicativo pode rodar de cada vez, há apenas uma janela e acesso limitado ao sistema.
This document discusses options for digital content that libraries can offer patrons, including ebook platforms like Overdrive, 3M, and Axis360. It notes trends in ebook reading habits moving from dedicated e-readers to multi-function tablets. The document also covers streaming video options like Hoopla and trends in mobile app and online streaming usage. Finally, it emphasizes the importance of staying aware of new technology and usage trends to best meet patrons' needs.
This document discusses libraries providing downloadable and streaming media to patrons. It covers various purchasing models, available content from publishers/producers/distributors, compatible device formats, authentication and integration with library systems. The author believes more content will become available from more sources over time, circulation of digital materials will increase steadily, and compatibility with devices like Roku and Chromecast will improve. Questions are welcome and contact/source information is provided.
The document discusses committing to failure and how it can help organizations succeed. It defines the terms "goals" as what an organization wants to achieve, and "expectations" as how an organization perceives the world. It also references a presentation on embracing failure and how expectations can impact success.
This document discusses embracing failure in the library setting. It presents a process for trying new programs, setting goals and evaluation points, then learning from the results. This includes choosing a program, establishing goals and metrics for success or failure, implementing it, evaluating outcomes, and determining how to move forward by applying lessons learned. The overall message is that libraries should experiment often, accept that some efforts may fail, and use failure as an opportunity to improve future initiatives.
This document summarizes factors that contribute to the appeal of various media formats for readers' advisory purposes. It discusses how appeal goes beyond plotlines and subjects to elements like pacing, characterization, and style. The document examines appeal factors for fiction books, nonfiction books, graphic novels, movies, TV shows, music, and video games. It also provides examples of analyzing the appeal factors of the TV show Downton Abbey.
The document appears to be notes from a presentation on different types of reader's advisory and appeal factors. It discusses how appeal factors can help readers find books with certain storylines, pacing, tones, and writing styles. It also provides examples of appeal divisions from Joyce's work and compares using Amazon recommendations versus a database like NoveList for finding read-alikes. In summary, the document outlines methods for using appeal factors in reader's advisory work and argues for the superiority of NoveList over other tools.
The document discusses strategies for libraries to attract young professionals aged 20-30. It recommends focusing programming efforts on casual events like book clubs held in coffee shops or bars. It also suggests hosting social events like speed dating and music nights. The document advises listening to what young patrons are interested in and letting them help shape the collection through recommendations. It stresses the importance of graphic novels and nontraditional materials to engage young adults.
The document provides information and recommendations for working with young professionals and millennials. It includes general information about millennials and generation X from various sources. It also lists some popular programming ideas for these groups such as book clubs, speed dating, and after hours events. For collection development, it recommends watching what media millennials engage with, getting their input on desired materials, trying graphic novels and new displays, and doing outreach in an open and honest manner.
This document provides tips and suggestions for libraries working with young professionals and hosting programs for them. It discusses keeping events casual and inclusive, providing conversation starters at speed dating events, getting extra staff for after hours events, and letting book clubs and other programs develop organically. The document includes many photos to illustrate different library programs and ends by thanking several librarians for their contributions.
The document provides guidance on how to effectively learn and teach eBook instruction. It emphasizes the importance of reading all available documentation, manuals, and information from other libraries. It recommends practicing with different devices and book formats to fully understand the eBook system. The document stresses that libraries should provide differentiated instruction to meet the needs of all patrons, such as interactive classes, lectures, and individual tutorials. One-on-one lessons are highlighted as allowing customized, hands-on learning but requiring significant staff time. Overall, the key steps are to read extensively, practice variety, and differentiate instruction for all users.
This document discusses eReaders and eBooks for libraries. It provides an overview of different types of eReaders such as those with eInk displays and tablet computers. It also discusses factors to consider when choosing an eReader like features, costs, and input from other libraries. The document concludes with tips for troubleshooting eReaders and where to find help, and provides contact information for follow up questions.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
This document discusses libraries providing downloadable and streaming media to patrons. It covers various purchasing models, available content from publishers/producers/distributors, compatible device formats, authentication and integration with library systems. The author believes more content will become available from more sources over time, circulation of digital materials will increase steadily, and compatibility with devices like Roku and Chromecast will improve. Questions are welcome and contact/source information is provided.
The document discusses committing to failure and how it can help organizations succeed. It defines the terms "goals" as what an organization wants to achieve, and "expectations" as how an organization perceives the world. It also references a presentation on embracing failure and how expectations can impact success.
This document discusses embracing failure in the library setting. It presents a process for trying new programs, setting goals and evaluation points, then learning from the results. This includes choosing a program, establishing goals and metrics for success or failure, implementing it, evaluating outcomes, and determining how to move forward by applying lessons learned. The overall message is that libraries should experiment often, accept that some efforts may fail, and use failure as an opportunity to improve future initiatives.
This document summarizes factors that contribute to the appeal of various media formats for readers' advisory purposes. It discusses how appeal goes beyond plotlines and subjects to elements like pacing, characterization, and style. The document examines appeal factors for fiction books, nonfiction books, graphic novels, movies, TV shows, music, and video games. It also provides examples of analyzing the appeal factors of the TV show Downton Abbey.
The document appears to be notes from a presentation on different types of reader's advisory and appeal factors. It discusses how appeal factors can help readers find books with certain storylines, pacing, tones, and writing styles. It also provides examples of appeal divisions from Joyce's work and compares using Amazon recommendations versus a database like NoveList for finding read-alikes. In summary, the document outlines methods for using appeal factors in reader's advisory work and argues for the superiority of NoveList over other tools.
The document discusses strategies for libraries to attract young professionals aged 20-30. It recommends focusing programming efforts on casual events like book clubs held in coffee shops or bars. It also suggests hosting social events like speed dating and music nights. The document advises listening to what young patrons are interested in and letting them help shape the collection through recommendations. It stresses the importance of graphic novels and nontraditional materials to engage young adults.
The document provides information and recommendations for working with young professionals and millennials. It includes general information about millennials and generation X from various sources. It also lists some popular programming ideas for these groups such as book clubs, speed dating, and after hours events. For collection development, it recommends watching what media millennials engage with, getting their input on desired materials, trying graphic novels and new displays, and doing outreach in an open and honest manner.
This document provides tips and suggestions for libraries working with young professionals and hosting programs for them. It discusses keeping events casual and inclusive, providing conversation starters at speed dating events, getting extra staff for after hours events, and letting book clubs and other programs develop organically. The document includes many photos to illustrate different library programs and ends by thanking several librarians for their contributions.
The document provides guidance on how to effectively learn and teach eBook instruction. It emphasizes the importance of reading all available documentation, manuals, and information from other libraries. It recommends practicing with different devices and book formats to fully understand the eBook system. The document stresses that libraries should provide differentiated instruction to meet the needs of all patrons, such as interactive classes, lectures, and individual tutorials. One-on-one lessons are highlighted as allowing customized, hands-on learning but requiring significant staff time. Overall, the key steps are to read extensively, practice variety, and differentiate instruction for all users.
This document discusses eReaders and eBooks for libraries. It provides an overview of different types of eReaders such as those with eInk displays and tablet computers. It also discusses factors to consider when choosing an eReader like features, costs, and input from other libraries. The document concludes with tips for troubleshooting eReaders and where to find help, and provides contact information for follow up questions.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
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For more information about PECB:
Website: https://pecb.com/
LinkedIn: https://www.linkedin.com/company/pecb/
Facebook: https://www.facebook.com/PECBInternational/
Slideshare: http://www.slideshare.net/PECBCERTIFICATION
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
5. Taken with permission from the Blue Skunk Blog: http://doug-johnson.squarespace.com/blue-skunk-blog/2011/3/22/differentiated-instruction-libraries-invented-it.html
6. Classes offer a lot of advantages… And a lot of disadvantages…
Handout eReaders to pass Encourage people to actually use them Ask questions (quietly) to the person next to them Some suggested tasks: Delete a book on the Kindle and then bring it back from the Archived items Compare the Sony Reader Touch to the Nook Color Touch – try to do the same thing on both - Make the text larger or small Can play with the iPad after the talk
Before you even get started: We live in an age that says that user manuals are for suckers But they are produced for a reason In that poorly written book (or website), is a world of knowledge that you may need to know – and you don’t want to be flipping through for it later. Read everything you can About your services that you offer About the devices that can be used About other libraries that have used the same system!
Once you’ve read everything practice with whatever you have at hand. You don’t need lots of fancy devices to see how it works. You don’t need to try every type of book with every device Share what you’ve learned with others and they’ll share with you … practice, practice, practice With books from every resource With every format With every device that you can
Differentiated instruction (differentiated learning) involves providing students with different avenues to acquiring content; to processing, constructing, or making sense of ideas; and to developing teaching materials so that all students within a classroom can learn effectively, regardless of differences in ability. Wikipedia This doesn’t just apply to school libraries – Any libraries where instruction is a part of your mission, you need to learn to differentiate learning. “DEVELOPING TEACHING MATERIALS SO THAT ALL STUDENTS WITHIN A CLASSROOM CAN LEARN EFFECTIVELY” This includes teaching patrons how to best use the resources that we offer them.
These are one of the most common types of instruction available to libraries. Classes come in two (2) types: Interactive and Lecture Interactive Pros Great if you have a computer lab Great if you have devices to share People are more engaged and learn better if they can follow Cons Not everyone starts at the same level It’s hard to follow along and work at the same time Be prepared for chaos Lecture Pros Easy to control No extra technology necessary Cons 1. Some patrons won’t learn as well
Have you considered one-on-ones? Pros Patrons with laptops walk away with everything downloaded Everything is customized to the patron – mac/pc, you can add linked bookmarks You get to go at the patron’s pace Everything is hands on Patrons feel special Great for patrons who are not good with computers They help patrons to get to know staff one-on-one – creating bonds and more engaged library users Cons This takes a lot of staff time and energy Staff have to be prepared to deal with anything, including computers and devices that they have never seen
These are some of the most common tools that you’re find. They can be handed to patrons – no extra help needed They can be posted online They can be given out in classes - You can have one type of print tool or many, for one resource, or them all put together
These can be accessed anywhere by anyone.
I tend to pish-posh the materials given to me by the manufacturer of my digital resources Cons They’re not customized to your library They don’t always work well for patrons Pros But they are a valuable tool If nothing else, they are a place to start And for libraries that don’t have the time or staff to create their own materials, these can be invaluable They also come in handouts, multimedia, sometimes pre-created presentations
I’ve put together a small list of sample handouts from different public and university libraries in Michigan: Check out what other libraries have done: Baldwin NYPL Kent District Library Wayne State University * Ferris Michigan State University (this does not denote an endorsement of this University) Baldwin, if you check does, three double-sided sheets, each with step-by-step instructions for doing a specific task (downloading an eBook, an eAudiobook, or downloading to a mobile device) Special props to Wayne State University - they do something different. They do a packet which answers a variety of questions about eBrary using screenshots and instructions. Both are valid ways to present instructions, and both work for different reasons. The way that you find out how things will work for you is….
By whom will this guide be used? Do I want to break-up materials: eBooks vs. eAudiobooks NetLibrary vs. eBrary Sony Reader vs. Barnes and Noble Nook How long do I want the guide to be? How am I planning upon distributing my guide? Is it a supplement to a class? Will any patron be able to use it to accomplish the task – i.e. someone with no experience? Do you want to includes visuals? How specific do you need this to be?
Once you’ve answer these questions, you need to go back at look at the handouts that you’ve seen from other libraries. Some handouts that you thought were great, might not be what your library needs For example, I started working on something like what Wayne State has, but realized that we needed to be able to hand these items to our patrons, and we don’t have the resources to print them a book So I had to tone it down
Draft! Give yourself a deadline – even if there is no deadline in the foreseeable future. The sooner that you can produce quality materials the better
(For a public library) I would normally give it to two people: A person who is good with computers A person who is terrible with computers People most often go looking for handouts like these when they’ve never done something before, or even more likely, when they’ve tried to do something and failed. The best way to ensure success is to test it with people with a wide range of technological literacy
You can do a formal feedback process, “After you try this, can you please fill out this evaluation”. Or you can do an informal feedback process. I would start by asking the question, “Did this work”.
Use the feedback to revise
Then, just around the same moment that you’ve finally created a quality product, your user interface will change or your eResources will start to work with a new type of technology
And you’ll have to revise again.
Continue to re-draft and re-evaluate. Technology is malleable, so our training materials also have to be malleable.
More rules!
Seriously. Everywhere! It’s a safety net for patrons who have a hard time. You can put your main library phone number or email, or your direct line and email. It doesn’t matter. Even if patrons never use it, they’ll thank you for it. There is nothing more frustrating than becoming overwhelmed by something, and then not being able to find someone who can help
College students and senior citizens (generally) have different needs when it comes to technology. If you have to create materials for a variety of types of users, bear that in mind when creating them. It might be worth having several different types of materials (even if all you do is create on that is Large Print). We are starting to see more and more elderly, computer-illiterate people taking our eBooks classes. Because with new eReaders – they have eInk (easy on the eyes) and ePub books have changeable font sizes (great is you need large print). Their kids will buy them the reader, and then they have to figure out how to use them. They’re on fixed incomes so they need the library books. Help! In this case, we often get any local relatives involved. We’ll teach you both together, and then you can work with one another to get what you need.
Technology changes fast! Throw out your handouts once a year. One year is enough time … for technology is change considerably (for example – all of your NetLibrary handouts will have to go soon, as EBSCO takes over NetLibrary) … to get good feedback on any materials that you’ve created You don’t have to scrap them completely, but some years you might want to.
Non-Print would include videos, screencaptures, podcasts, and so much more! Start with whatever is given to you by your publisher/aggregator Check out what other libraries have done: Try this playlist for ideas: http://www.youtube.com/user/kathrynabergeron#grid/user/74E9117DBE13F511 Don’t be afraid to try something new http://www.youtube.com/watch?v=z9x4JpgoO4I A work in progress These work great for patrons who don’t learn well from print materials. Screenshot Video Tools Snagit Jing Camstudio Copernicus
Moreso than patrons, staff need to understand and feel comfortable using eBooks Train staff! Create a mandatory eBooks class for staff Create training materials just for staff Set goals for staff Download three books this week Download a book every month These have to be set by, and enforced by management. It is the single most effective way to create a happy and helpful atmosphere around your eBooks. If staff feel comfortable, then patrons feel comfortable. If staff complain about how hard it is, and they get passed to three staff members before their question is answered, you will not instill confidence in your patrons.
Seriously! Practice!
This is largely the bane of the existence of every librarian that I have met with eBooks. You don’t have access to every device Often you can’t see what problem the patron is having (they’re on the phone or talking to you after the face) It’s a tear your hair out moment
First-off: There are not eBook Technical professionals in libraries. If you are the person who knows eBooks or if you have a person who knows eBooks, this is exactly what they do. Mouseover: “Hey Megan, it’s your father. How do I print a flowchart?”
Things to get from a patron (stolen from Overdrive, but honestly, the best list I’ve seen) Patron’s Library Card Number/ID/Other Login Information Title and format of problem media Patron’s Operating System Patron’s Browser and Version Number Device that the patron is using Text of any error messages
Problem Exists Between Keyboard and Chair Keep a list of problem questions and answers for patrons: Ex: My audiobook won’t download (On Overdrive): Did you perform the Windows Media Player Security Upgrade? Ex: My audiobook won’t transfer to my iPod (On Overdrive): Did you check manually manage music? Double check everything: What website are they on? (This is a multi-part question and essential to good What format is the book? What type of device are they using? Have they done all of the necessary steps to set-up their software/device?
All these things are your friends - Google - Your vendor’s help site - Forums (*gasp*) - Coworkers - Your vendor’s help site/email - Your actual friends
Do your best to do every step with them the computer in front of you When you’re unsure as to what they are seeing, ask them to identify three things on the webpage that they’re on, and make sure you’re on the same page/piece of software Let them do the talking, you do the instructing Don’t be afraid to tell them that you can’t help them over the phone, but be prepared to tell them when you will be able to help them.
Don’t be afraid to admit defeat. Get the patron’s contact information and call them back As a co-worker first, sometimes you just need a new perspective on a persistent problem Every vendor has a support site, and they have more experience with complicated problems Has your library/consortium considered creating troubleshooting tools? Create a wiki for when you have problems. What about discussing books at your next staff meeting or consortium meeting?
Make it known that you’ll take donations of other technology Early adopters move on quickly, the iPhone 3GS might be old to them, but it will work perfectly for you. Do not be afraid. It takes a lot to break a computer or an eReader Ask for help When you need it, ask for help!
Handouts: http://www.baldwinlib.org/assets/Images/Adult-Services/2011-10-05-Kindle.pdf Slideshow from a Presentation: http://www.slideshare.net/baldwinlib/introduction-to-ebooks-eaudiobooks Freegal Video: http://www.youtube.com/watch?v=ZpWl6QxmUAs YouTube Lists: (The Future of eReaders) http://www.youtube.com/playlist?list=PL7A00C5E2690EA29F iDemo & iPad