Minute Clinic Presentation
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Minute Clinic Presentation
- 1. Ch. 12 Case Study G: Minute Clinic Julianne Peters Leah Robideau 3. Tricia Nielsen 4. Evan Pearson 5. Jeff Norton 6. Lyndsey Peterson
- 11. Responsiveness
- 12. Assurance
- 13. Empathy
- 15. Extremely important to consumers!
- 18. The website also tells customers what to expect
- 22. Quality
- 23. Affordability
- 24. Convenience
- 25. Service is valuable to everybody but especially those with lower incomes and busy schedules
- 27. Facilities
- 28. Equipment
- 31. Same equipment