1. CHAPTER # 02
CONSTRAINTS ON
MANAGE RS
Omnipotent View
Symbolic view of management
External environment
Political
Demographic
Sociocultural
Technological
Global
How external environment
affect managers?
Types of External
environment
Stakeholders
Environmental
uncertainty
Jobs & employment
Organization Culture
Types of Organization
Culture
Strong culture
Weak culture
Where Culture Comes from &
how it works?
How employees learn culture?
How culture affects managers?
Current issues of
organization culture
Innovative culture
Ethical culture Spirituality &
organization culture
Customer
responsive culture
2. CHAPTER # 03
DE CISION
MAKING
Decision
Problem
Decision criteria
Identify decision criteria
Allocate Weights to the Criteria
Identify a Problem
Implement the alternative
Select an alternative
Analyze alternatives
Develop alternatives
Criteria of
problem solving
Evaluate decision effectiveness
Rationality
Rational Decision-
Making
Bounded Rationality
Intuition
Types of decision
Evidence-based
management
Programmed decisions
Non programmed
decisions
Procedure
Rule
Policy
Risk
Decision-Making
Conditions
Certainty
Uncertainty
Characteristics of an Effective
Decision-Making Process
Big data
Design thinking
3. Manager
Organization Why managers are important?What do managers do?
Management
Management functions
Mintzberg’s managerial Roles
Typesof managers
Interpersonal roles
Decisional roles
Informational roles
Top manager
Middle manager
1st line manager
Where do managers work?
Planning
OrganizingLeading
Controlling
Management Skills
Technical Skills
Conceptual Skills
Interpersonal Skills
Changing facing managers