CSPs are under pressure to modify their business models to compete with ICPs. To support new business models and digital services, CSPs must adopt agile IT systems. The percentage of operators migrating BSS to the cloud increased from 4% in 2016 to 15% in 2020, and 44% expected over half of BSS to be cloud-based by 2021. TSPs expect benefits from cloud BSS migration like higher scalability, improved consolidation, decreased operational expenses, and less capital expenses. With cloud BSS, TSPs can generate better ROI through accelerated time-to-revenue, lesser time-to-market, improved top-line growth, and reduction in capital expenditure.

1. MIGRATING
OSS/BSS TO THE
CLOUD:
PRODUCING
BETTER REVENUES
While advancing the BSS-to-cloud journey
Information sourced from TM Forum | https://inform.tmforum.org
T E C H N O L O G Y

2. CSPs are under the constant
pressure of modifying their business
models in order to better compete
with the affordable cost and
digital services of ICPs (Internet
Content Providers). The market is
changing continuously and in order
to keep up the pace, CSPs are now
exploring new business models,
expanding into new industries and
even launching digital services.
To ensure the success of these
novel endeavours the
Telecommunication Service
Providers (TSPs) must adopt agile IT
systems to develop the business
and to support the existing business
operations

3. 2016 2020
15%
10%
5%
0%
Until last year (2020) almost 15
per cent of operators surveyed
by the TM forum were expected
to migrate all their BSS to the
cloud in comparison to 4 per
cent in 2016. Out of these, 44%
believed that amore than half of
BSS will be in the cloud by 2021.

4. AS PER RESEARCH THE TSPs' REACTION TO
MOVING TO THE CLOUD IN THE COMING FEW
YEARS IS AS FOLLOWS:
24% of operators will be moving
product management functions to
the cloud and 41% are
considering it. 35% are not ready
yet, but they'll soon get
influenced.
41%
35%
24%

5. 14% of CSPs are actively moving
revenue management functions
to the cloud and 39% are
considering it.
28.5% of operators are moving
order management functions to
the cloud and 41% are considering
it.
28.5%

6. 24% of operators are moving
customer management to the
cloud and 53% are considering
it. 23% might think about it in the
future.
53%
24%
23%

7. W I T H T H I S M I G R A T I O N T S P s
A R E E X P E C T I N G :
Higher Scalability
in the Systems
Improved
Consolidation
Decreased
Operation
al Expenses
Less Capital
Expenses

8. H o w B e t t e r R O I i s G e n e r a t e d
w i t h C l o u d B S S ?
Accelerated
time-to-revenue
Lesser time-
to-market
Improvement in
top-line growth
Reduction in
capital
expenditure
With Cloud BSS better ROI is guaranteed due to the
following reasons:

9. C O N C L U S I O N
In summary, TSPs are aggressively
moving monolith OSS and BSS to the
cloud and the reason is not just higher
revenue generation, but also cost
reduction with more agility,
innovation and personalized
experiences.
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