Telecom support refers to supporting network configuration, monitoring traffic patterns, and protocols to maintain network versatility. It uses a flexible engineering approach to meet customer needs, implements high-availability infrastructure, and employs proven design and maintenance procedures. Operations support systems provide business support to telecommunications providers through software tools, while business support systems help service providers gain customer insight and introduce new revenue-generating services. Elite provides telecom support services through OSS/BSS solutions that simplify business operations and ensure transparent and efficient network status updates.