Microfinance refers to financial services targeting low-income clients, particularly women, with loans, savings, insurance and remittances. The study found that only 10% of people have life insurance and less than 1% have non-life insurance. It also found that half of households do not have a formal bank account and most borrow from friends and relatives due to a lack of financial literacy and identification documents. The study concluded that concerted efforts are needed from all sectors to make microfinance more effective and provide an opportunity for economic growth.