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Empathize and
Define
Michelle Carreon
Interviewed꞉Kindergarden teacher in the
process of finishing another degree while working
(For this purpose the person shall be named Mary)
Empathy Map
SAY
−I will enter into the job market as soon
as I finish school
− I want to teach kids
− It will be an easy transition from
school to work
THINK
-- It would be easy teaching kids
-- School to work transition is a
smooth transition
-- I will only have to teach
-- I will only have to teach one
grade at a time
DO
-- Start teaching kids
-- Learn how to teach
-- Understand the students
-- Have initiative and take actions
into your own hands
-- Administrative tasks
FEEL
-- An overwhelming experience
-- Unsure of what to do next or
where to go after graduation
-- Nervous in making sure that the
students are learning
-- Teaching is a reward in the end
Problem Statement
O Person + Need + Insight
O Mary needs to better prepare herself by
seeking experience before graduating.
Also, she needs to become familar with
the administrative side since they mainly
focus on learning how to teach.

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Michelle carreon empathize and define

  • 1. Empathize and Define Michelle Carreon Interviewed꞉Kindergarden teacher in the process of finishing another degree while working (For this purpose the person shall be named Mary)
  • 2. Empathy Map SAY −I will enter into the job market as soon as I finish school − I want to teach kids − It will be an easy transition from school to work THINK -- It would be easy teaching kids -- School to work transition is a smooth transition -- I will only have to teach -- I will only have to teach one grade at a time DO -- Start teaching kids -- Learn how to teach -- Understand the students -- Have initiative and take actions into your own hands -- Administrative tasks FEEL -- An overwhelming experience -- Unsure of what to do next or where to go after graduation -- Nervous in making sure that the students are learning -- Teaching is a reward in the end
  • 3. Problem Statement O Person + Need + Insight O Mary needs to better prepare herself by seeking experience before graduating. Also, she needs to become familar with the administrative side since they mainly focus on learning how to teach.