This document is a resume for Mercy C. Gonzalez. It summarizes her 20 years of experience working in dispatching, customer service, and clerical roles. Her most recent role was as a Lead Dispatcher and Supervisor for two campus locations from 2013 to present. Prior to that, she held roles as a Fire/Police Dispatcher for the City of Hollywood from 2004 to 2013 and a Police Dispatcher for the City of Hialeah from 2002 to 2004. Gonzalez has extensive experience in dispatching emergency services, radio communications, and computer-aided dispatch systems. She also lists customer service and clerical roles from 1999 to 2002. Gonzalez has an associate's degree in Criminal Justice from Florida International University

1. M E R C Y C . G O N Z A L E Z
OBJECTIVE
Looking for a stable working environment, where my skills and knowledge
can be used as well as grow.
EMPLOYMENT HISTORY
May 2013- Present Miami,fl
Lead Dispatcher/Supervisor
Address: 11380 NW 27th
ave
Supervisor: Director Carr 305-237-1163
Salary: 18.37 an hour
Supervising of all PBX operators, dispatchers and parking lot attendants for
two campus’.
Answering phones
Dispatching of units to apprioate calls or emergencies
Reponsible for employee schedules, files and training
November 2013- June 2014
Fan Photographer for Miami Heat
Address: 601 Biscayne Blvd, Miami, FL 33132
Supervisor: David Hunley
Salary: 9.00 an hour (Seasonal Job)
Taking photographys of fans inside the arena, on the concourse and on a
green screen.
Setting up of pictures with borders and messages in occurance to team being
played and dates.
Dark Room photo program.
April/2004-May/2013 City of Hollywood Hollywood, Fl
Fire/Police Dispatcher
Address: 2741 Stirling Road
Supervisor: Capt. Strauss 954-967-4357
Salary: 22.97 an hour
Dispatching of Fire / Rescue and police to appropriate calls & area.
 Getting appropriate units & inspectors needed for fires.

2.  Supervising TAC channel for major incidents.
 Answering of phones, county mutual aid line, etc...
 Printrac computer program, 4 computer screens and GPS mapping
system, including Motorola radio system.
 Hours per week: 40 hours
June/2002-April/2004 City of Hialeah Hialeah, Fl
Police Dispatcher
Address: 5555 E 8 Ave.
Supervisor: Vivian Lopez 305-687-2525
Salary: 12.35 an hour
 Dispatching of Police units to appropriate calls & area.
 Monitoring TAC channels, and Miami Dade mutual aid channel.
 Running individuals on FCIC/NCIC, county computer system and
teletype and verifying warrant.
 Hours per week : 40 hours
April/2000-June/2002 Exam One, Inc Hialeah, Fl
Office Manager
Address: 2076 W 76 St.
Supervisor: Alex and Ivana Castro 305-558-1622
Salary : 9.00 an hour
 Verifying all exam and paperwork entering & leaving office.
 In care of major insurance company accounts, such as State Farm.
 Overseeing three in office staff and nine off site employees.
April/1999-April/2000 Wynne Building Miami, Fl
Receptionist
Address: 12804 SW 122 Ave.
Supervisor: Mary Adamson 305-235-3175
Salary: 6.50 an hour
 Answering phones, filling & assisting office staff.
 Monthly sales tax, OSHA 200 report.
 Plus other property taxes for five other properties.
 Hours per week: 30 hours

3. May/1998-April/1999 NationsBank Miami Lakes, Fl
Clerk I/Jogger
Address: 16320 NW 57 Ave.
Supervisor: Mimi Del Pozo 305-817.4837
Salary: 5.75 an hour
 Cleaning out of incoming checks, with some basic 10-key data entry.
 Clearing checks of staples, paper clips or upside down or backward
items
 Hours per week: 25 hours
Sept/1997-May/1998 Lane Bryant Hialeah, Fl
Salesperson/Cashier
Address: 1675 W 49 Ave.
Supervisor: Ladia 305-362-4530
Salary: 5.35 an hour
 Assisting customers with their purchases.
 Hanging up and displaying of new clothing.
 With other basic store duties and working the register.
 Hours per week: 20-25 hours
EDUCATION
June 1997 Hialeah High School Hialeah, Fl
High School Diploma
December 2009 Florida International University Miami, Fl
Bachelor of Science in Criminal Justice
EXPERIENCES
Four month internship with the City of Hialeah police department. This
included ride a longs, arrest, going to all types of calls, TGK and county jail.
Along with many other police activities.
Four month internship with Department of Corrections. I mostly worked
with the Internal Affairs section, learning and investigating on convicts
complains against Correction Officers and other activities taking place in jail.

4. SKILLS/KNOWLEDGE
 FCIC/NCIC certified
 TTY training
 Teletype
 Computer skills
 Internet
 70 + words a minute
 Speaking and Basic Reading of Spanish.
Certifications:
• Department of Health Bureau of Emergency Medical Services
911 Public Safety Telecommunicator C#911D001537
FEMA:
IS-00200.b - ICS for Single Resources and Initial Action Incident, ICS-200
IS-00100.leb - Introduction to the Incident Command System (ICS 100) for Law
Enforcement
IS-00100.hcb - Introduction to the Incident Command System (ICS 100) for
Healthcare/Hospitals
IS-00907 - Active Shooter: What You Can Do
IS-00100.b - Introduction to Incident Command System ICS-100
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