Mera medicare increase customer retention
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The document discusses strategies for increasing customer retention, including focusing on customer relationship management, maintaining consistent quality of products and services, offering loyalty points programs, promoting through partnerships, implementing a dynamic CRM system, relationship marketing strategies, addressing customer issues proactively, conducting data analytics on individual customer feedback, effective communication, selling experiences, reciprocity programs for loyal customers, and exceptional customer support. The overall goal is to create a pool of loyal, long-term customers through attention, value, and service.
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- Customer satisfaction, value, and loyalty are important for companies to deliver in order to maximize lifetime customer value. Companies should understand customer needs and expectations, deliver high quality products and services, and monitor satisfaction over time.
- It is more profitable to attract and retain existing customers than acquire new ones. Companies should measure customer lifetime value and profitability to understand which customers to prioritize. Building loyalty through programs, interactions, and institutional ties can further increase customer value.
Emc lec 12 customer retention strategies
The document discusses various strategies for customer retention used by DAWAT, an event management company. It outlines DAWAT's current strategies such as collecting feedback, follow-up calls and gifts, anniversary emails, and inviting top clients to annual dinners. It also provides suggestions for improving retention like implementing net promoter scores, building trust through relationships, increasing commitment, establishing KPIs, knowing clients better, creating employee loyalty, and handling complaints effectively. The overall aim is to strengthen customer loyalty and advocacy through engagement at multiple touchpoints.
Customer satisfaction
Relationship marketing is designed to create, maintain, and enhance strong relationships with customers. It is important because it costs five times as much to attract a new customer than retain an existing one, and it is easier to sell additional products and services to existing customers. Relationship marketing involves developing customers from suspects and prospects to advocates and partners through various levels of investment and engagement. The goal is to increase customer lifetime value by improving satisfaction, loyalty, and increasing the share of the customer's purchases. CRM systems can help by allowing the tracking and analysis of customer data to better target marketing, sell additional products and services, and predict customer needs and potential defection.
4 Techniques to Succeed in Retaining your Customers
Customer Retention Plan - To own a profitable business is in either in your hands or in your customer’s hands. Yes, this is true. You own a business to help the customers in some or the other way. Customers may have different options for the same thing and if they choose you then it means they bring business for you. And it is up to you how to retain them and bring them back to you again and again. See some strategies to do so.
consumer behaviour Unit III
Customer Loyalty Comprehension
Meaning and definition of customer loyalty, Significance of Customer Loyalty, Customer Loyalty Ladder,
Loyalty Principles, Benefits of Customer Loyalty, Customer Loyalty and its relationship with customer
satisfaction, Customer retention and Brand Loyalty, Factors affecting customer loyalty formation, Rai-Srivastava model of customer loyalty formation, Drivers of Customer Loyalty.
14 Alex Marketing Cub, (Customer Engagement) by Dr.Ahmed Saleh, 6 11-2019
14 Alex Marketing Cub, (Customer Engagement) by Dr.Ahmed Saleh, 6 11-2019
to attend & Get the Address Confirm to me on Pvt WhatsApp
#Mahmoud_Bahgat
00966568654916
#Marketing_Club
Only If you are a Marketer Register as a member & or a Speaker in the link
http://goo.gl/forms/RfskGzDslP
■■■■■■■■■■■■■■
جروبات خاصة عالواتساب ب
محبي العمل فالتسويق فالمستقبل
غير عاملين بالتسويق حاليا للتعلم
■ أهم الإعلانات والأفكار والكتب في التسويق■
■■ *بدون كلام ولا سلام ولا شكرا*■■
فقط اشتراك الجروبات
وليس حضور اجتماعات نادي الماركتينج
■ *(الماركتيرز لهم جروبات خاصة)*■
ويستطيعوا حضور الاجتماعات الشهرية ولنا
■ اشترك في جروب واحد منهم فقط دوس على اللينك ■
Marketing club 19 (Future)
https://chat.whatsapp.com/IqDyV0a7GcPIKhcSKan8zD
Marketing club 20 (Future)
https://chat.whatsapp.com/Kt0SlWIeh3n8JPNrUKBOX8
■■■■■■■■■■■■■■■■
Marketing Club Middle East
Since 29 October 2015
We have 7 groups whatsapp
with 750 marketers
From all middle east
since 9 years
& now 13 more groups
For Marketing Club Lovers as future Marketers
Many non Marketers yet have asked to Attend the Club
((We Wish All can Attend,But Cant right now but soon we will..))
Criteria for attending Marketing Club Meetings
•••••••••••••••••••••••••••••••
For Better Harmony & Mind set.
Must be only Marketer
Also Previous Marketing experience
●Business Managers
●Country Manager,GM
●Directors, CEO
Are most welcomed to add Value to us.
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》 till we allow all soon
Not Med Rep,
Not Key Account,
Not Product Specialist,
Not Sales Supervisor,
Not Sales Manager,
●●●●●●●●●●●●●●●●●●
But till you become a marketer
you can join our What'sApp group
Marketing Lover Future Club Group
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》
For Conflict of Interest
Also Can't attend
If Working in a Marketing Services Provider
=not Hotel or tourism
=not Restaurant
=not Advertising
=not Event Manager
=not Market Researcher
■■■■■■■■■■■■■■■■
this Club for Only Marketers
Soon will open for all
Very Soon we will have
■ Business Leaders Club ■
For Sales Managers & Directors
Will be Not for Marketers
■■■■■■■■■■■■■■■■
جروب وصفحة الماركتينج كلووب عالفيسبوك
#Marketing_Club Group on Facebook
https://www.facebook.com/groups/837318003074869/
Now we can talk freely In all marketing topics
As open discussion all the time
On our Facebook group
Without disturbing anyone
on our 16 what'sApp groups
To keep what's app groups simple &to the point
Only 2 or 3 posts daily
■اتكلم براحتك على الفيسبوك■
وخلي الواتساب صور وكتبو وبوستات كاملة فقط حتى لا نزعج الناس
اشترك الآن في صفحة الفيسبوك
https://www.facebook.com/MarketingTipsPAGE/
اشترك الآن في جروب الفيسبوك
https://www.facebook.com/groups/837318003074869/
لتسجيل بيناتك لتصلك بعض المحاضرات لو أمكن عالايميل
http://goo.gl/forms/RfskGzDslP
#Marketing_Club
#Mahmoud_Bahgat
00966568654916
■■■■■■■■■■■■■■■
ASUS Case Study_Digitizing Customer Services
1) The document discusses using data from various sources like demographics, behavior, transactions, and social media to build customer profiles and gain insights into customers.
2) It describes two projects - customer acquisition through targeted marketing, and customer retention by identifying dissatisfied customers and changing their behaviors through retention programs.
3) The conclusions recommend building more precise marketing groups and evolving existing customer data and models into a 360-degree customer service system for higher level customer pattern recognition and prediction.
Loyalty program
This document discusses the key elements of building a successful customer loyalty program, including collecting customer data, developing a value proposition, designing loyalty mechanics like points and badges, setting investment ratios, creating clubs within the program, and developing coalition programs with partner brands. It emphasizes that loyalty programs should be targeted towards specific customer segments, provide rewards that motivate desired behaviors, and use gamification elements to increase customer engagement.
Loyaltyprogramfinal 160415060541
This document outlines the key components of building a successful loyalty program, including collecting customer data, establishing a value proposition, designing reward mechanics, and forming coalition partnerships. It emphasizes that loyalty programs should gamify the customer experience through points, levels, badges, leaderboards and clubs tailored to customer interests and spending behaviors. The ultimate goals are to increase customer engagement, acquisition, and spending while ensuring the incremental revenues from the program exceed the costs.
Powerful Marketing Plan
This document discusses building a powerful marketing plan through various strategies including understanding customer needs, developing customer relationships, implementing an effective marketing mix, using branding, and employing guerrilla marketing tactics. It emphasizes focusing on customers through quality products, convenience, innovation, and speed to market. The marketing mix or 4Ps of product, place, price and promotion are explained as the basic components for satisfying customers and achieving business goals. Overall, the document provides guidance on developing a comprehensive yet low-cost marketing strategy.
Marketing concepts
This document discusses key marketing concepts including customer value, satisfaction, and the marketing concept philosophy. It outlines different marketing management philosophies like the production, product, selling, marketing, and societal concepts. It also defines customer value and satisfaction, how to measure them, and the relationship between performance, expectations, and satisfaction. The marketing concept philosophy that customer satisfaction should guide organizational goals is contrasted with the selling concept that large promotions are needed. The document provides an overview of important marketing topics.
Daily dealbuilder training
The webinar covered strategies for running a daily deals business internationally, increasing merchant conversion rates, and forming strategic partnerships. Tips included accounting for different commission structures, customs, and languages abroad, innovating deals beyond discounts, focusing on merchant satisfaction, and partnering with complementary local businesses.
Daily dealbuilder training
Get a merchant to offer a discount on their product or service and proceed to market that discount to their audience for a set period of time or until the offer sells out. The primary sales and persuasion triggers that daily deal and coupon websites typically use is urgency, scarcity, and convenience.
Customer relationship management
The document discusses customer relationship management (CRM). It defines CRM as establishing, developing, and sustaining long-term, beneficial relationships between organizations and their customers. CRM aims to increase customer retention through loyalty programs and databases. It reduces costs associated with acquiring new customers. CRM software helps companies provide better service and increase customer satisfaction. Properly managing customer relationships is important for customer retention, reducing costs, and growing business.
From Acquisition to Retention: Optimizing Your DTC Customer Journey
Changes in consumer behavior inspired the direct-to-consumer (DTC) movement and as a result, brands are finding new ways to engage their customers and build brand recognition. Between order transactions, promo emails, SMS offers, and more, the list of customer-facing communications is never ending. And reaching your audience across these various digital touchpoint has never been more important.
But are you fully leveraging your marketing resources and all the data you’re collecting to create a cohesive customer journey? Discover innovative omnichannel strategies proven to help DTC marketers drive top-line revenue growth profitably. Say goodbye to data silos. From acquisition to retention, you’ll learn how to optimize your marketing with a deeper understanding of your customers at all stages of their lifecycle.
This webinar covers:
– Top traits of successful DTC brands
– What an optimized end-to-end customer experience looks like
– Marketing strategies to help you drive profit and improve retention
retailing-customer loyalty
This document discusses customer loyalty programs and how businesses can foster loyal customer relationships. It defines loyal customers as those with a long history of purchases from a preferred provider due to an emotional bond. The document outlines two models - the Resource Investment Model which involves businesses and customers investing special resources in each other, and the Brand Community model where customers are united through a brand. It provides examples of how businesses can give special treatment to valuable customers, seek their input, and build an online community to encourage customer loyalty.
Retail Analytics: Game Changer for Customer Loyalty
Using analytics tools and models, retailers can boost customer loyalty by creating a personalized shopping experience that customizes offers to needs.
Customer lifetime value ppttt
1) Customer relationship management (CRM) is a strategy that places customers at the center of a business to foster mutually beneficial relationships. It requires understanding key CRM concepts and best practices.
2) Calculating a customer's lifetime value allows businesses to segment customers, focus on the most profitable, and tailor offerings. However, each customer desires unique relationship styles so one approach does not fit all.
3) Businesses can increase customer lifetime value by reducing defection rates through personalized service, strengthening relationships, and cross-selling/up-selling additional products. The goal is satisfying customers so they remain loyal and generate future profits.
Customer service is essential for the sustainable organization
The document discusses the importance of customer service for organizational sustainability. It defines customer service and outlines its key benefits, including increased revenues, enhanced reputation, greater customer satisfaction and loyalty. Providing good customer service helps reduce costs of acquiring new customers, beats competitors, and generates positive word-of-mouth advertising. For organizations, customer service is essential as it leads to more sales and income, helps maintain existing customers, improves company reputation, and provides valuable customer feedback. With poor customer service, organizations cannot sustain their operations successfully over the long run.
Similar to Mera medicare increase customer retention (20)
CRM building the customer experience by Carmen Cimirro
CRM building the customer experience by Carmen Cimirro
4 Techniques to Succeed in Retaining your Customers
4 Techniques to Succeed in Retaining your Customers
14 Alex Marketing Cub, (Customer Engagement) by Dr.Ahmed Saleh, 6 11-2019
14 Alex Marketing Cub, (Customer Engagement) by Dr.Ahmed Saleh, 6 11-2019
From Acquisition to Retention: Optimizing Your DTC Customer Journey
From Acquisition to Retention: Optimizing Your DTC Customer Journey
Retail Analytics: Game Changer for Customer Loyalty
Retail Analytics: Game Changer for Customer Loyalty
Customer service is essential for the sustainable organization
Customer service is essential for the sustainable organization
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Complete Self-write Restaurant Business Plan Guide for Entrepreneurs
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二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
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◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
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Mera medicare increase customer retention
- 2. Increase Customer Retention • Controlling Attrition : Customer Relationship Management (CRM) is very Important. o Focusing on customer post-sell. o Frequent Communication Calendar. • Standard Products and Services: Quality of product and service offered should be good and there should not be any fluctuation in the proposed and delivered quality. • Loyalty Points: Extra credit points for referral and on every purchase by referral. • Promotion through Cross Business Partner : Establishing associations with other E-commerce service providers like Big Basket, Grofers etc. Discount and promotional coupons that can be utilized at multiple service providers.
- 3. Increase Customer Retention • Dynamic CRM system : Customer should be able to reach out from various channels like FB, Twitter, Mail, SMS, Toll Free No. , and other cross business partners. • Relationship Marketing Strategy: o Monthly mailer for review and suggestions, testimony of new and old customers. o Annual membership offers. • Go an Extra Mile: o Pay attention to what your customers want and make their issues your issues – be proactive in addressing them. o Isolate potential issues and fix them before they become problems.
- 4. Increase Customer Retention • Data Analytics: o First: Customer feedback should be monitored on an individual level. Comparison of data across wide pool of customer will not give accurate results. We must narrow down the data analysis to specific client and should try to find out potential fail points of provided services. o Second: We should look for trend from survey to survey, this will enable us in finding out KPIs, area of improvement.
- 5. Increase Customer Retention Communication It is hard to create a pool of loyal customer if we are not paying attention to them. • Create Shared value based marketing campaign. • Utilize positive social proof. • Brand message that perfectly matches with target customers (their pains, goals and aspirations.)
- 6. Increase Customer Retention Selling Customer should enjoy the selling experience. “ Sell in a correct Way”. • Use of positive buzz words like Free, new, exclusive etc. • Work on pain points and friction.
- 7. Increase Customer Retention Reciprocity Go Above and beyond for customers and get repeat business. • Special offers and perks for loyal customers. • Give unexpected surprise. • Provide personalized service. • Make ideal customer as VIPs. • Give labels to the customer with positive traits.( Premium customer as “Most Valuable Member”.)
- 8. Increase Customer Retention Support We cannot create a big pool of loyal customer without an exceptional customer service. “Customer is the King” • Speed is secondary to Quality. • Know your customer, find out key customer traits. • Choose the Right Channel : Utilize the channel of interaction which is most preferred by the customer
- 9. Overall a Smart Choice THANK YOU Innovative Passionate Team TransparentEfficient