This document provides information about supplementing Medicare coverage. It discusses major gaps in Medicare coverage, types of supplemental insurance policies like Medigap plans, consumer protections, filing claims, and illegal sales practices to watch out for. It emphasizes reading policies carefully, comparing options from multiple insurers, and verifying a policy and company are legitimate before purchasing supplemental insurance.

1. NIFS N AYLOR I NSURANCE & F INANCIAL S ERVICES SUPPLEMENTING MEDICARE

2. TRAINING OBJECTIVES Major Gaps in Medicare Coverage What Type of Insurance Policies Are Out There? Consumer Protection Filing Claims Illegal Sales Practices Do and Don’ts in Supplementing Medicare

3. Why do we need to supplement Medicare?

4. Major Gaps in Medicare Coverage Benefit Gaps - services covered by Medicare, but some amounts may still be owed by the beneficiary. Coverage Gaps - services, supplies, and equipment not covered by Medicare.

5. What Types Of Insurance Policies Are Out There? Indemnity Policies Specific Disease and Specified Accident Policies Medical-Surgical Expense Policies Employer Group Plans Medigap Policies

6. Indemnity Policies A fixed dollar amount for expenses covered by the policy . Some pay added benefits such as part an amount per day while a person is confined to a skilled nursing facility, intensive care unit, or burn unit. Not tailored to cover the specific gaps in Medicare. May terminate or reduce benefits after age 65. Coverage fails to keep pace with inflation.

7. Specific Disease and Specified Accident Policies Specified disease policies pay a benefit based on diagnosis of a dread disease, such as cancer, heart attack or stroke. Specified accident policies pay a benefit due to an occurrence of a specific accident. Pays benefits regardless of other coverages. Pays only in the event the beneficiary contracts the specified disease or is involved in a specific accident.

8. Medical-Surgical Expense Policy Policies pay a defined percentage of the allowable medical or surgical expenses. The reimbursement is generally based on the “usual and customary” charges or a negotiated rate. Only covers medical or surgical expenses, not hospital or skilled nursing facility.

9. Employer Group Plans Many employers offer health benefits to retirees in the form of a retirement plan. Advantages: May offer coverage beyond the Medicare-approved amounts and services. May offer limited coverage for prescriptions. No health underwriting or waiting periods. Disadvantages: Not subject to federal and state Medicare supplement minimum requirements. Some group coverage's automatically becomes like Medicare supplements after retirement. These plans do not cover benefits paid by Medicare, “carve out”. May reduce benefits by what Medicare would have paid even if Medicare isn’t elected.

10. Not all Employer Group Plans are Equal What type of Employer Group plan do you have? Fully insured Self funded Why would this be important? Benefit payments are based on who is “insuring” the plan. Insurance companies are regulated by the state, employer self funded plans are NOT!

11. Medigap Policies Also called “MedSup” policies or “Medicare Supplement Policies” Designed to help fill the gaps in Medicare. Regulated by federal minimum standards.

12. Basic Benefits: Included in All Medigap Plans Hospitalization: Part A coinsurance plus coverage for 365 additional hospital days during your lifetime after Medicare benefits end. Medical Expenses: Part B coinsurance/co-payments (generally 20% of Medicare-approved expenses, except Plans K & L). Blood: First 3 pints of blood each year.

15. 2010 Medigap E , H and I are going away.

16. 2010 Medigap Welcomes

17. Consumer Protection in Medigap Plans Standardized Coverages Preexisting Condition Limitations Credit for Previous Coverage Guaranteed Renewable Replacement / Duplication Protection Guaranteed Issue Medigap policies A,B,C, F, K, or L are guaranteed issue within 63 days of the involuntary termination of a Medigap “ policy”coverage for certain events

18. How are Premiums Calculated? Attained Age. Premiums increase automatically as you get older. Issue Age. Premium is set when you buy the policy. Premiums will not increase due to age. No Age Rating. Premium are all the same. Not based on age.

19. Consumer Protection in Medigap Plans Rating Requirements Must pay out 65 cents for every $1 dollar of premium received for individual policies. Must pay out 75 cents for every $1 dollar of premium received for group policies.

20. WARNING !!! Open enrollment for a supplement plan hinges on when you take out Medicare Part B.

21. Filing Claims Some insurers and plans have made arrangements for Medicare to file claims directly with the plan or carrier. If not, you can complete box #13 on the claim form which instructs the carrier to directly forward to the Medigap carrier. Keep an accurate record of all health care expenses.

22. Illegal Sales Practices Wolf in Sheep’s Clothing Twisting or Rollover Pie in the Sky Duplicate Sales “ Make the Check Out to Me” Scare Tactics Clean Sheeting Unauthorized Insurance

23. Wolf in Sheep’s Clothing The producer/agent fails on initial contact with clients to disclose that he or she represents a for-profit insurance company. The producer/agent may say he or she is from Medicare and wants to help seniors.

24. Twisting or Rollover New is Better The producer/agent encourages the client to cancel or enhance an existing policy so that additional commission payments will be made.

25. Pie in the Sky The producer/agent misrepresents the policy, “this policy will pay for everything.” Read your policy! Know what it does cover and what it doesn’t cover.

26. Duplicate Sales The producer/agent sells the client additional policies, which in effect duplicates the coverage of the existing policy. Clients are ultimately responsible to make sure their prior policy is cancelled.

27. “ Make the Check Out To Me” The producer/agent ask the client to make the check out to him or her. No policy has been issued and no money is given to the insurance company.

28. Scare Tactics The producer/agent uses scary language to make the sale, or suggest the client’s current insurance company is not financially sound or their current policy is insufficient. “ I won’t leave unless you sign the form!”

29. Clean Sheeting The producer/agent offers to complete the application, and then fails to fully report the applicant’s health conditions on the application, or tells the client not to put a condition on the application. When a claim is filed the insurer investigates the statements made on the application. If the application has not been properly completed, the insurer may accuse the client of fraud and the policy may be rescinded.

30. Unauthorized Insurance The client should verify if the policy and the insurance company exist. Before purchasing insurance that seems too good to be true call the Utah Insurance Department.

31. DO’s in Supplementing Medicare Do read the policy CAREFULLY!!! 30 Day Free Look Period. Do compare the costs and benefits of plans offered by several insurance companies before buying any insurance policy.

32. Do’s Continued Do understand how your employer’s plan will supplement Medicare. Do read the current Guide to Health Insurance for People with Medicare. Do look at eligible providers (Are your doctors and hospital part of the plan?) Do understand that after 30 days a pre paid premium may not be returned.

33. Don’ts in Supplementing Medicare DON’T BELIEVE a producer who says a policy offers coverage that is not listed. DON’T DROP an existing insurance policy until the new one is issued. However, don’t forget to cancel when new policy is issued. DON’T PAY CASH for a policy. DON’T let a producer tell you they represent a government agency.

37. Naylor Insurance & Financial Services For any questions or additional information, please call: ALLEN C NAYLOR 1-888-222-8115 Or 801-638-3141 SHOP FOR INSURANCE? INFORMATION FOR SENIORS.

38. Questions?