Call 4 Health provides appointment confirmation and reminder services to reduce patient no-show rates and improve customer service for clients. Their process involves making reminder calls in the evenings 1-2 days before appointments using scripts provided by clients. Call details like whether the patient confirmed or could not be reached are recorded and reported back to the client. Call 4 Health aims to customize their program to each client's needs in order to free up staff time and increase revenues by improving patient adherence with appointments.

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Appointment Confirmation Service

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The Call 4 Health Difference
For many Call 4 Health clients, Appointment Confirmation and Reminder Services have
consistently proven to decrease patient no­show rates, increase patient retention, and
improve customer service. 2

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The Call 4 Health Difference
Call 4 Health’s Appointment Confirmation program takes the burden off of your already
overwhelmed staff and can also integrate explaining office procedures, policies and test
instructions into the program. 3

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Call 4 Health – Our Service
The procedure and requirements for the program are straightforward and simple. Call 4
Health generally makes the reminder calls during the hours of 6PM­ 9PM (These hours can be
redefined based on your individual direction). Reminder calls are conducted at pre­arranged
intervals (e.g., one or two days before an appointment). The client can also identify other call
processing requirements including the maximum number of attempts per patient, and what
to do in the event that the call is received by an answering machine or a family member 4

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Untitled
Scripts are designed by our clients, but are reviewed by Call 4 Health’s Account Management
team who is readily available to provide any suggestions. In our experience, the script should
be brief and simply introduce the purpose of the call and state the appointment date and time
along with the physician that will be seen. The physician’s office can email their daily
appointment list to Call 4 Health. Call 4 Health’s staff, in conjunction with the client’s office
will develop codes that can be manually entered next to each patient’s name (e.g., confirmed,
left reminder on answering machine, no answer, wants to reschedule, disconnected number,
etc.). Upon completion of the list, the client’s office will receive an email with all of the results
from the previous evening’s calls. 5

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Call 4 Health – Our Goal
As with all Call 4 Health programs, our goal is to customize a program consistent with our
clients’ requirements and we are fully prepared to create a program that best works for you. 6

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Call 4 Health The Benefits of Choosing Our Appointment
Confirmation Service
Call 4 Health’s Appointment Confirmation and Reminder Solutions will Free­up staff for urgent
issues and in office patient care, reduce no show rates, and increase the bottom line. Call 4
has the capability to process reminder calls in the evening which will allow us to reach more
patients which will improve patient adherence. Call 4 Health can process reminder calls with a
live agent, automated IVR solution, or a combination of the two. Call 4 Health can connect
with your scheduling system to allow for rescheduling patients who are looking to cancel their
appointment.

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Thank You
Thank you for viewing this brief presentation. If you would like to learn more please call Bryan
Weinstein of Call 4 Health at 888­422­7352 x 1550 or visit us on the web at
www.call4health.com.