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Project Management
Customer Service
Technical Support
Retention
Sales Support
Real Time Management
Call Center Scheduling
Administrative work
Basic knowledge in SQL, Site
Administration, Genesys, IEX
Microsoft Excel, PowerPoint, Word
BUSINESS ANALYST
HAZEL MATIAS
I'm a Business Analyst which works with
Business Routing projects, doing
administrative tasks, and day to day
meetings with clients and developers
BS IN BUSINESS ADMINISTRATION
Major in Accounting
Holy Angel University | June 2004- April 2008
hazel.matias@yahoo.com
+63 927 877 5865
32 Looban Street Malolos
Bulacan
SKILLS
CONTACT
RELEVANT EXPERIENCE
EDUCATION BACKGROUND
• Business Analyst (Telco)
Company: Optum Global Solutions
UP Ayala Technohub, Building N
Diliman Quezon City
February 1, 2019 – Present
• Workforce Scheduler
Company: Optum Global Solutions
UP Ayala Technohub, Building N
Diliman Quezon City
January, 2017 – February 1 2019
• Workforce Real-Time Analyst
Company: Optum Global Solutions
UP Ayala Technohub, Building N
Diliman Quezon City
September 23, 2013 – January 2017
• Customer Service Representative/
Technical Support
Company: Teletech Philippines
SM Pampanga, Mexico Pampanga
April 2008- September 1, 2013

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Matias_Hazel_Resume.pdf

  • 1. Project Management Customer Service Technical Support Retention Sales Support Real Time Management Call Center Scheduling Administrative work Basic knowledge in SQL, Site Administration, Genesys, IEX Microsoft Excel, PowerPoint, Word BUSINESS ANALYST HAZEL MATIAS I'm a Business Analyst which works with Business Routing projects, doing administrative tasks, and day to day meetings with clients and developers BS IN BUSINESS ADMINISTRATION Major in Accounting Holy Angel University | June 2004- April 2008 hazel.matias@yahoo.com +63 927 877 5865 32 Looban Street Malolos Bulacan SKILLS CONTACT RELEVANT EXPERIENCE EDUCATION BACKGROUND • Business Analyst (Telco) Company: Optum Global Solutions UP Ayala Technohub, Building N Diliman Quezon City February 1, 2019 – Present • Workforce Scheduler Company: Optum Global Solutions UP Ayala Technohub, Building N Diliman Quezon City January, 2017 – February 1 2019 • Workforce Real-Time Analyst Company: Optum Global Solutions UP Ayala Technohub, Building N Diliman Quezon City September 23, 2013 – January 2017 • Customer Service Representative/ Technical Support Company: Teletech Philippines SM Pampanga, Mexico Pampanga April 2008- September 1, 2013