Why Process Mapping Matters: Process mapping delivers visibility into workflow performance—identifying bottlenecks, reducing waste, and optimizing resources. PRIME BPM is a cloud-based Business Process Management software that helps organizations map, analyze, improve, and automate processes—driving efficiency, compliance, and growth. Learn to drive efficiency and business transformation with the PRIME BPM Process Improvement Course. Using the PRIME BPM platform, you’ll gain hands-on skills in mapping, analyzing, and improving processes, while applying best-practice methodologies to deliver measurable results.

1. FAST-TRACK YOUR
BUSINESS GROWTH
Master the Proven Process Mapping
Techniques

2. WHY PROCESS MAPPING
MATTERS
Growth demands more than ambition—
it needs clarity, efficiency, and
consistency.
Process mapping delivers visibility
into workflow performance—
identifying bottlenecks, reducing
waste, and optimizing resources.

3. COMMON GROWTH-
LIMITING CHALLENGES
Redundancies, overlaps, and delays slowly
erode productivity.
Teams working in isolation lead to errors and
slow decision-making.
Without visualization, it’s hard to detect
where to improve.
Lack of standardized processes harms trust
and satisfaction.
Inefficient Processes
Miscommunication & Silos
Lack of Performance Visibility
Inconsistent Customer
Experiences:

4. HOW PROCESS MAPPING
ADDRESSES THESE
CHALLENGES
Uncover Inefficiencies Targeted
Improvements:
Standardize Customer
Experience
Visual workflows help
identify waste and
bottlenecks.
Map components to
pinpoint high-impact areas
for strategic fixes.
Ensures consistent service
across all touchpoints.
Foster Continuous
Improvement Culture
Regularly revisiting maps
engages teams in
improvement.

5. BEST PRACTICES
—STEP BY STEP
GUIDE
1
2
3
4
Define specific mapping objectives tied to
business goals (e.g., optimize onboarding).
Centralized repository for documentation and
standardization.
Secure diverse insights and encourage
ownership.
Uncover hidden process details directly from
those doing the work.
SET THE DESTINATION
BUILD A PROCESS LIBRARY:
ENGAGE STAKEHOLDERS
CONDUCT THOROUGH INTERVIEWS:
5
Use consistent symbols and BPMN 2.0 standards.
DEFINE MAPPING RULES

6. BEST PRACTICES
—STEP BY STEP
GUIDE
6
7
8
9
Start with documenting current state to reveal
inefficiencies.
Validate maps with stakeholders to gain buy-
in.
Design optimized future workflows—reduce
handoffs, eliminate waste.
Use email, workshops, presentations to explain
new processes.
CAPTURE AS-IS
SEEK APPROVAL
VISUALIZE THE TO-BE
COMMUNICATE WIDELY
10
Monitor metrics like cycle time, cost savings, and
satisfaction. Regular reviews and stakeholder
feedback maintain agility.
TRACK PROGRESS AND KEEP EVOLVING

7. CASE STUDY
CANADIAN
MUNICIPALITY
Challenges
Solution
• Manual, paper-based
workflows
• Delayed citizen services
• No centralized process
repository
• Limited analytics capability
• 24 improvement projects
completed
• 280 staff hours saved ( $21,800
≈
per year)
• $850,000 operational savings
redirected to growth initiatives
• Honored at the 49th Annual CAMA
Conference
Adopted BPM software with robust
process mapping tools to map and
streamline processes
Results:

8. KEY TAKEAWAYS
FROM THE CASE
STUDY
Process mapping is not just
efficiency—it’s a direct lever for
strategic growth.
Operational clarity leads to
resource savings and smarter
investments.
Effective tools and stakeholder
involvement are catalysts for
transformation.

9. ACCELERATE GROWTH WITH
THE RIGHT BPM SOFTWARE
Critical to choose BPM that seamlessly integrates with
existing workflows.
PRIME BPM highlights:
• Built-in BPMN 2.0 support for clarity and
consistency.
• Intuitive user interface for quick adoption.
• Prioritization of high-impact processes.
• Embedded methodology, training, and continuous
improvement support.
Action: Take advantage of the 15-day free trial to
evaluate fit.

10. www.primebpm.co
m
THANK YOU FOR
YOUR PARTICIPATION