The general manager of the Manhattan Beach Marriott wrote a letter to Ian Wilson of Minuteman Parking Company praising their 10+ year partnership and Minuteman's flawless parking services. Minuteman sets a high standard for customer service through training and communication, and consistently delivers an exceptional experience for guests. As a valuable resource, Minuteman is a key advantage and selling point for the hotel when working with clients.

1. October 7, 2009
To Mr. Ian Wilson:
Over the past 10+ years, I have had the distinct pleasure and fortune of
partnering with Minuteman Parking Company to deliver a flawless arrival
experience for our guests, clients and associates and drive our intent to
return. Our requirements span from a simple one day meeting to a complex
multiple day event with precise parking arrangements. Through this
successful partnership we have been able to increase both guest satisfaction
and incremental revenues.
At the Manhattan Beach Marriott, Minuteman Parking is part of our associate
family that has set a very high level of WOW service execution. Through
training, service audits and open communication and planning, they
continually deliver superior service to our guests.
Ian and his team can be counted on to do whatever is required to exceed our
guests’ expectations. As a hotel executive, this is an invaluable resource and
a huge selling advantage that we utilize when collaborating with today’s’
savvy clients.
Minuteman Parking Team; I cannot thank you enough for your knowledge and
expertise!
Warm Regards,
Janice M. Vande Steeg, General Manager
Manhattan Beach Marriott
1400 Parkview Avenue
Manhattan Beach, CA 90266