YogaBC provides a forum for advocacy, peer connections, and continuing education for yoga teachers. It organizes free educational events and workshops. YogaBC also has an online community calendar where teachers can post upcoming events. A teacher contacted YogaBC because her events were not posted to the calendar within the promised one week timeframe, missing the opportunity to market one event. YogaBC apologized for the delay due to high volume of requests, offered to post the remaining events by October 15th, and provided a 20% discount on next year's membership dues.

1. YogaBC Communications Assistant- Sample Written Responses
Scenario 1:
Dear YogaBC,
I am a new yoga teacher and would like to know how I can best get involved with the local
community. Any suggestions you have would be appreciated.
Namaste,
Joan
Dear Joan,
Thank you for your interest in YogaBC. If you are looking for ways to get involved in the
yoga community, then YogaBC is a great place to start. For the past eleven years, our
association has provided a forum for advocacy, peer-to-peer connections, and
continuing education for yoga community.
Throughout the year, YogaBC organizes free educational events and consultations for
yoga teachers that aim at improving their skills and introducing best practices existing in
the yoga world. Also, through our community event calendar, you can have access to
numerous events and workshops hosted by our members and attend them at a
discounted price. These events are great opportunities for yoga teachers to meet and
share their experiences and knowledge, to learn new techniques and to work together
to develop the local yoga community. You can also include an article about your
practice or studio in our newsletter that is emailed monthly to all our members. Joining
YogaBC will let you be part of our yoga community and enjoy other benefits that we
offer our members. You can learn more about our member services by visiting our
website at http://yogabc.org/Welcome/.
To register with YogaBC, you simply need to fill in the Teacher’s Registry form that you
can find on our website (http://yogabc.org/Membership/YABC-Membership.html.) and
send it to us with your cheque.
We look forward to welcoming you as our member.
Sincerely,
Mariam Ekizyan
Yoga BC
www.yogabc.org
120 - 1857 West 4th Ave.,
Vancouver, B.C., V6J 1M4
Canada

2. Scenario 2:
Dear YogaBC,
Two weeks ago I posted my Upcoming Events to your online Community Calendar. I had
been assured that all events would be reviewed by YogaBC staff and would be accepted and
uploaded onto your website within one week of my posting; however my events are still not
on your calendar. I have put a lot of work into these, and one of the events was this past
weekend, meaning it never made it onto your website. Waiting over two weeks is really a
stretch, and missing the opportunity to market my event through your website is
unacceptable as this is why I pay my yearly dues.
I would really appreciate a response to this email!
Kate
Dear Kate,
Thank you for your email regarding our failure to post your events in our online
community calendar. We apologize for any inconvenience that this matter has caused
you.
We understand the importance of posting events for teachers and our staff do their best
to ensure that all the postings submitted appear on time. However, due to the high
volume of requests this month we have experienced some delays. Our staff is currently
working on solving this issue and hope to have the rest of your events posted by
October 15, 2011.
In light of this, we have decided to offer you a 20% discount on your membership for
next year, which we hope will be acceptable to you. It’s our goal to retain you as a
satisfied member and we hope to continue working with you in the future.
Meanwhile we thank you for your patience and for your feedback.
Thank you,
Mariam Ekizyan
Yoga BC
www.yogabc.org
120 - 1857 West 4th Ave.,
Vancouver, B.C., V6J 1M4
Canada