Presentación de Información Turística y Atención al Cliente en lengua extranjera en http://bit.ly/1ZVZUa9 en blog mariafernandezalonso.com

1. Maria Fernandez Alonso
Tourism and English Teacher

2. Have you practice your English
outside of the class?
Remember
The only way for
learning is using any
opportunity you have for
practising your English
<a href="http://www.freepik.es/vector-gratis/coleccion-de-vectores-planos-de-londres_715547.htm">Diseñado por Freepik</a>
REMEMBE
R

3. Tourist Information Desk
Which are the functions
of any tourist information
assistant?
The functions of a tourist
information assistant
consist of attending
tourists and providing
information to visitors
about the local areas,
transport, tourist
attractions and local
services and activities.
<a target="_blank" href="https://www.vectoropenstock.com/vectors/preview/2120/business-women-3"> Business women 3 </a> | Free vector by <a target="_blank"
href="https://www.vectoropenstock.com/">Anonymous</a>

4. Asking and Giving directions
 How do I get to …?
 What's the best way to …?
 Where is …?
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• Go straight on (until you come to …).
• Turn back/Go back.
• Turn left/right (into …-street).
• Go along …
• Cross …
• Take the first/second road on the
left/right
• It's on the left/right.
•Straight on
•opposite
•Near
next to
•between
•at the end (of)
•on/at the corner
•Behind
•in front of
•(just) around the corner
•traffic lights

5. Means of Transport
On foot (Br Eng)
vs
by foot (Ame Eng)
By Car / taxi / sus
By train / tram / subway
By motorbike
By subway
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6. Asking and Giving Directions
VIDEO
https://www.youtube.com/watch?v=aaoPI4W2LuU

7. Role play in pairs
This image was taken from Google Maps for Teaching purposes
You are in Plaza
Catalunya and a tourist
ask you how to go to:
1. Sagrada Familia
2. Barcelona’s Cathedral
3. A Tapas Bar in La
Barceloneta
4. Pg. de Gràcia (Batlló or
Mila House)
5. Airport

8. Do you Find it Difficult to Make a Phone Call in English?
RECEPTIONIST TOURIST
How can I help you? I’d like to speak to …
Where are you calling from? I’m calling from…
Who is calling please? I’m calling on behalf of…
Just a moment please May I speak with / to
Could you please hold on? I’m + name
I’m afraid s/he is not in her/his room Can I leave him/her a message?
Please hold and I’ll put you through Yes, its FER-NAN-DEZ
Would you mind spelling your family
name for me?
F for Foxtrot, E for Echo, R for Romeo…
Certainly / Sure (to confirm) Could you speak up a little slower please
Could you please repeat that? My English isn’t very strong

9. International
Alphabet

10. Role Play
For this role play I need you to work in
pairs:
- A hotel receptionist
- A Tourist who wants to book a room
with Sea Views from Thursday 23rd
of
June (arrival date) to Sunday 26th
of
June (leaving date).
Student A: There is availability
but you cannot promise a room with a
view.
Student B: There is not availability.
Suggest the customer any suitable
solution.
First, write down your
plot.
Then, interchange roles
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11. How to write an email
Planning your email. Complete the tip list below with the
words from the box
Think about what background information
the ..................................................... will need
Decide on the important ..................................................... to include in
your message.
Keep letters and email .....................................................
Don’t write long, ..................................................... sentences
Be clear and ....................................................., but use
suitably ..................................................... expressions and
constructions.
Reader Polite Direct Point Complicated Brief

12. The Logical structure of an email
A. Reason for writing
B. Your signature/name and job title
C. Offering / Requesting action
D. Concluding
E. Opening greeting
F. Connecting with the reader referring to previous
contact
G. Closing expression
H. Giving news; agreeing to request
Put in order these
Sentences
Which do you
think is the logical
order while writing
an email?

13. Reading
exercise
Hi Wendy,
Thanks for your phone call
yesterday afternoon. Just to let
you know that the Networking for
Business event will now be on
Weds 22nd of June. Could you let
me know if you still free?
If you need me to organise
transport or accommodation, I’d
be glad to help out.
Let me know if you need anything
else.
Best wishes
Anna
Which type of
language do you
think we use when
writing an email?
Formal or Informal?
Why?

14. Expressions for writing emails
Opening Expressions Closing Expressions
Dear Sir / Madam Take care
To whom it may concern Best Wishes
Hi / Hello + name of the
person,
Best regards
Dear + name of the person, Kind regards
Good morning / afternoon Regards
Dear Mr / Mrs / Ms / Miss All the best
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15. Yours sincerely Yours faithfully
When you know the name of the
recipient…
It is used when the recipient is
addressed by name, example: “Dear
Michelle” salutation.
If you don’t know the name of the
recipient…
It is used when the recipient is not
addressed by name, example: “Dear Sir”
salutation.
REMEMBE
R

16. Writing exercise:
100 words. Write an
email to a business
partner. Provide him or
her information about
the next Conference in
Tourism in your area
and offer him or her
help for booking
accommodation or any
other thing he or she
may need.
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17. Wh Questions
Where?
When?
Who?
What?
How?
Which?
Why?
Where do you live?Place
Time
Person
Object, idea or action
Manner
Choice
Reason
When does this class finish?
Who is your teacher?
What kind of music do you like?
How can I go to the airport?
Which dress do you prefer the red one or the black one?
Why are you here?

18. <a href="http://www.freepik.com/free-vector/colorful-back-to-school-pattern_812107.htm">Designed by Freepik</a>
Have Fun and Learn: We’re going to play a game
for practising what we’ve learnt