This document appears to be a presentation agenda for a meeting between Marco and a customer. The agenda includes introductions, an overview of Marco including its history, mission, locations, employee satisfaction surveys, community involvement and technical expertise. It also includes an overview of strategic partner Mitel and a Microsoft demo. The objective of the meeting is to understand the customer's business objectives and demonstrate Marco's capabilities to expand their relationship.

1. Welcome…

2. Agenda
 Introductions
 Welcome
 Overview of Marco
 Overview of Mitel
 User Experience
 Microsoft Demo
 Wrap Up/Next Step
Discussion

3. Objective
To understand
<insert customer
name>’s business
objectives and
demonstrate Marco’s
capabilities so we can
expand our relationship.

4. History of Success
 1930
 1973
 1975
 1985
 1997
 2001
 2002
 2002
 2005
 2010
The Typewriter Shop
Marco
Copiers
Voice & Data Networks
ISO Certification
100% ESOP
Audio/Video Systems/
Facility Security
Document Management/Workflow
Managed Services
LEAN Continuous Improvement Process

5. Mission
To help our customers
effectively apply
technology that
contributes to their
success.

6. Minnesota
 Alexandria
 Bemidji
 Brainerd
 Detroit Lakes
 Mankato
 Minneapolis/St. Paul
 Rochester
 St. Cloud
North Dakota
 Fargo/Moorhead
 Grand Forks
South Dakota
• Sioux Falls
Iowa
 Decorah
Service Where You Need It

7. Expect Satisfaction – Best Product, Service & Price
Q#1 - This is a fun and friendly place to work
217 of 237 employees agreed or strongly agreed
Q#8 – I like what I do at Marco
231 of 237 employees agreed or strongly agreed
Q#11 – I feel Marco is a good corporate citizen
226 of 237 employees agreed or strongly agreed

8. Marco was honored as one of the Top 25 Best Companies
to Work for in America, a Minnesota Work-Life Champion
and the MN ESOP Company of the Year.
Employee Satisfaction

9. 1994 191 2 11
1995 164 6 9
1996 102 3 6
1997 125 4 5
1998 191 5 15
1999 139 2 3
2000 220 5 3
2001 255 5 6
2002 317 3 43
2003 322 3 47
2004 299 4 35
2005 280 2 28
2006 384 2 35
2007 385 5 35
2008 520 4 41
2009 707 8 38
TOTALS 4,601 63 360
Year Yes No Maybe
“If you had the opportunity, would you recommend Marco?”
Customer Satisfaction

10. Marco is a proud sponsor and
contributor to programs that
benefit the communities we
serve.
 Central Minnesota Community
Foundation - Business Award in
Philanthropy – 2009
 Minnesota Keystone contributor
since 1981
Do Well, Do Good

11.  Voice
 Data
 Video
 Print
Connecting the power
of the network.

12.  System planning and
design
 System implementation
 Project management
 Help desk support
 System Training
150 professional
services staff:
Technical Expertise

13. Strategic Partners

14. Enterprise Accounts
University of Minnesota

15. Agenda
 Introductions
 Welcome
 Overview of Marco
 Overview of Mitel
 User Experience
 Microsoft Demo
 Wrap Up/Next Step
Discussion