March 2014 clif briefing slides

FORT DRUM NEW YORK
Community Leaders Information Forum
5 March 2014
Welcome/Administrative Notes
Dates to Remember Highlights

COL Gary Rosenberg

Guest Speaker/Presentation
MEDDAC Nurse Advice Line
TRICARE Online (TOL) and Healthcare Benefits
CYSS Month of the Military Child Events
AVC & April Volunteer Appreciation Month

Ms. Stephanie Marnell
Ms. Margaret Canale
Ms. Karin S. Sikirica
Ms. Dani Thompson-Reed

Directorate/Agency Updates
Questions & Concerns
Closing Remarks

COL Gary Rosenberg

Fort Drum – Home of America’s Light Infantry Division
COL Gary Rosenberg/IMDR-ZA/ (315)-772-5501/ gary.a.rosenberg.mil@mail.mil

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DATES TO REMEMBER
March 2014
3/11-12
3/12
3/14-3/16
3/17
3/20
3/22
3/26
3/27
3/28
3/29

AFAP Conference
AFAP Conference Brief Out
North Country Goes Green Festival
Division DONSA
Volunteer of the Month Ceremony
Maple Days
Family Support Huddle
Mountain Remembrance Ceremony
Retirement Ceremony
Maple Days

1400-1500

The Commons
The Commons
Dulles State Office

1100-1130
1000-1500
1000-1130
1630
1600
1000-1500

The Commons
45th Infantry
Po Valley SLC
The Commons
MPA
45th Infantry


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DATES TO REMEMBER
April 2014
4/2
4/2-3
4/14-21
4/17
4/18, 21
4/23
4/24
4/25
4/25

CLIF
BOSS AFAP Conference
Local School Spring Break
Division DONSA
VSF International Food Festival
Retirement Ceremony

1000-1100

The Commons
Clayton

1100-1130

The Commons

1000-1130
1630
1630-2000
1600

Po Valley SLC
The Commons
The Commons
MPA


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DATES TO REMEMBER
May 2014

5/1
5/7
5/8
5/9
5/11
5/15
5/17
5/21
5/21
5/22
5/23
5/26
5/28
5/28
5/29
5/30
5/30

Annual Volunteer of the Year Ceremony/
Man & Woman of the Mountain
CLIF
ACAP Career Fair
DONSA
Armed Forces Day Luncheon
2nd Annual BOSS Mountain Mudder
Fishing Derby
Division Safety Day
US Army Soldier Show
DONSA
Memorial Day- Federal Holiday
Asian-Pacific American Heritage
Month Observance
Retirement Ceremony
Sesame Street

1800

The Common

1000-1100
1000-1400

The Commons
The Commons

1130

Hilton Garden Inn

1200 – 1545

Remington Pond

1800-2000
1100-1130

Magrath Gym
The Commons

1000-1130
1130-1300

Po Valley SLC
The Commons

1630
1600
1400, 1800

Memorial Park
MPA
Magrath Gym


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Fort Drum MEDDAC
Nurse Advice Line

Stephanie Marnell
Chief, Clinical Operations
Fort Drum MEDDAC
(315) 772-7597


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NURSE ADVICE LINE
• The Nurse Advice Line will provide 24 hour a day/7 day a week nurse
triage, advice and MTF appointing. The NAL goals are to reduce
unnecessary Emergency Department and Urgent Care utilization, to
improve the patient’s continuous healthcare relationship with his/her
MTF and PCM and to maximize patient satisfaction.
• Who Is Eligible to Use the NAL: All TRICARE beneficiaries including
TRICARE Prime to MTF, TRICARE Prime to Network, TRICARE
Standard, TRICARE Young Adult, TRICARE Prime Remote, TRICARE
Reserve Select, TRICARE Retired Reserve and any other specialty
categories of patient who are in DEERS as TRICARE Eligible.
• Who Is NOT Eligible to Use the NAL: Patients with non MTF privileges
are not eligible to use the NAL. (i.e. Martin’s Point Patients)


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NURSE ADVICE LINE, CONT.
• Expected Start Date: Expected on or about 24 April 2014
• Enrollees calling the NAL will gain immediate access to advice from
registered nurses 24 hours a day/7 days a week using standard triage
protocols
• NAL RNs will advise enrollees on the most clinically appropriate level of
care ranging from emergency to self-care.
• NAL will provide parent/care-giver the option of a follow-up call if selfcare is advised for any pediatric patients.
– NAL will send info to PCM via Telephone Consult. The PCM will
complete authorization form per normal procedures and send to
Tricare.


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NURSE ADVICE LINE, CONT.
- Specific Procedures During Regular Duty Hours
• If the NAL determines the patient needs an acute appointment, the NAL
will attempt to make an ACUTE appointment, if available.
• If an appointment is not available, the NAL will attempt a “warm handoff” to the PCM nurse.
- Specific Procedures After Regular Duty Hours
• If the NAL determines the patient needs an acute appointment, the NAL
will attempt to make an ACUTE appointment, if available.
• If an appointment is not available, the NAL will advise the patient to seek
urgent care in the network. The NAL will notify the PCM via Telephone
Consult; the PCM will complete and submit a retroactive urgent care
referral.


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NURSE ADVICE LINE, FACT SHEET
Quick NAL Facts:
• Toll-free phone number: 1-800-TRICARE (874-2273),
Option 1
• Hours: 24 hours a day, 7 days a week starting late April
2014
• Areas Served: Continental United States, Alaska and
Hawaii


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Fort Drum MEDDAC
TRICARE Online (TOL) and Healthcare
Benefits
Margaret Canale
Health Benefits Specialist, Managed Care Department
FORT DRUM MEDDAC
(315) 772-5111


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TRICARE UPDATES
Closure of TRICARE Service Center1 April 2014.
Walk in assistance will no longer be
available.
Services received at the TRICARE service
center in Guthrie clinic will now be available
via phone, or web.


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SELF SERVICE INITIATIVES
ENROLLMENT BY PHONE – CALL THE TRICARE
CONTRACTOR 1-877-874-2273.
BENEFICIARY WEB ENROLLMENT (BWE) – Prime
enrollment and changes online through
www.tricare.mil/enrollment or directly at www.tricare.mil/BWE.
ENROLLMENT : TRICARE ON LINE
EASY CONVENIENT, ONE STEP AND PAPERLESS

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MANAGE YOUR BENEFITS
• You can manage your benefits at home or on the go via
TRICARE secure Web sites: www.tricare.mil, the “I want to ”
• Enroll in or purchase TRICARE Plan
• File or check a claim
• View referrals and prior authorizations.
• Find a doctor
• Update your contact information.
• Check to see if the medical care being requested by your
provider is COVERED under GOVERMENTS TRICARE
PLAN.

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Child, Youth and School Services
Month of the Military Child Events

Karin S. Sikirica
Child, Youth and School Services
karin.s.sikirica.naf@mail.mil
315-772-6715


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CHILD, YOUTH & SCHOOL SERVICES
April is Month of the Military Child!
"Young Lives Big Stories"
This special celebration is a legacy of former Defense Secretary Caspar Weinberger established to
underscore the important role children play in the Armed Forces community.
Our centers would like to recognize and applaud families and their children for the daily sacrifices they make
in supporting America’s Army by planning a month of activities and special events.
Please join us as we celebrate this very special month!

Child Development Centers:
Spirit Week
Military Vehicle Displays
Parades
Open Houses
Arbor Day Tree Planting
Children’s Military Ball
VIP Story Readers


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CHILD, YOUTH & SCHOOL SERVICES
April is Month of the Military Child!
"Young Lives Big Stories“
School Age Services:
Carnival – April 5
Military Vehicle Display – April 15
PT and Dress Like a Soldier – April 17
Parent’s Night – April 29

Youth Center:
Youth Leadership Forum – April 4 – 5
Teen Town Hall Meeting – April 8
 Worldwide Teen Lock-In (Operation Megaphone) – April 25-26
Fine Arts & Photography Exhibit – April 19 - 30


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ACS Army Volunteer Corp &
April Volunteer Appreciation Month

Dani Thompson-Reed
Army Community Services/Army Volunteer Corps
daniel.j.reed3.civ@mail.mil
315-772-2899/2933


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VOLUNTEER MANAGEMENT INFORMATION
SYSTEM (VMIS)
• Per Army Regulation 608-1 (12 March 2013)
• Volunteer Management Information System (VMIS).
• Statutory Volunteers are required to log their hours in VMIS
– Health care related programs
– Museums, Natural Resources
– Family Support, child/youth services, education, religious activities, MWR

• Private Organizations and Off-Post Volunteers (NON-AVCC) are
highly encouraged to log hours.
• Anyone nominated for Volunteer of the Year must have hours
logged into VMIS.


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VOLUNTEER OF THE YEAR AND MAN & WOMAN
OF THE MOUNTAIN
1 May 2014, 1700-2000 at The Commons
- Social Hour 1700-1800, cash bar and hors d'oeuvres
- Ceremony will begin at 1800

• Invitations will be mailed on 10 March to each
nominee who may bring one guest. Nominees
need to RSVP NLT 27 March.
• Dress is business casual.
• Tables will be clearly assigned to each unit/organization.
During National Volunteer Appreciation Week 6-12 April
• AVC is planning surprise events during this week. We will need volunteers
for these surprise events.
• Allocation of funds to each BCT for their own volunteer appreciation.


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Volunteer Awards
•

Please look at the “Volunteer Awards Matrix”- These are the
awards AVC can process.
Fort Drum Army Volunteer Corps Volunteer Awards Matrix
Category

•

Any award that goes through our
office has the stipulation that the
volunteer’s updated/accurate hours
are logged in VMIS.

Award

Agency/
Organization/ Unit
Awards

Certificate of Appreciation

Fort Drum Impact
Awards

Certificate of Appreciation

Certificate of Achievement

Volunteer of the Month

Nominating Authority

Approving Authority

Processing
Responsibility

Additional Information

Agency/Organization
Director,
O-3 Commander/1SG or
above
Agency/Organization
Director, O-4
Commander/ CSM or
above
Agency/Organization

Agency/Organization
Agency/
Director,
Organization There is no specific format to this award.
O-3 Commander/1SG or
/ Unit
above
Garrison Commander

AVC

AVC requires 30 days to process this award.

Director, O-4
Commander/ CSM or
above
Agency/Organization

Garrison Commander

AVC

AVC requires 30 days to process this award.

Garrison Commander

AVC

Nominations must be turned in by the first business day of each month. Ceremonies are
held the third Thursday of each month, excluding July and December when no ceremony is
held.

Director, O-4
Commander/ CSM or
above

Commanding General's Climb To
Glory Award

•

We need at least 30 days to process
the majority of the awards.

Commanding General

AVC

AVC requires 30 days to process this award. It is to recognize outstanding and
distinguished support to the Fort Drum community in, at least, two or more organizations.
Exceptional service to one organization that has a wide, significant impact will be
considered for this award.

Volunteer of the Year

Agency/Organization
Director, O-4
Commander/ CSM or
above

Commanding General

AVC

Please contact the AVC directly to get information about processing this award.

Certificate of Appreciation for
Patriotic Civilian Service

Agency/Organization
Director, O-4
Commander/ CSM or
above

Lieutenant Colonel and
above

AVC

AVC requires 30 days to process this award. Please contact the AVC directly to find out
what requirements must be fulfilled.

Commander's Award for Public
Service

Agency/Organization
Director, O-5
Commander/ CSM or
above

Colonel and above

AVC

what requirements must be fulfilled. Should have previously received the Certificate of
Appreciation for Patriotic Civilian Service.

Outstanding Civilian Service Medal

Department of the
Army Awards

Agency/Organization
Director, O-4
Commander/ CSM or
above

Agency/Organization
Director, O-5
Commander/ CSM or
above

Commanding General

AVC

what requirements must be fulfilled. Should have previously received the Commander's
Award for Public Service.

Army Volunteer Corps Coordinator
Dani Thompson-Reed
P-4330 Conway Road
315 772 2899
daniel.j.reed3.civ@mail.mil

Army Volunteer Corps Program Asst
Amanda Garcia
P-4330 Conway Road
315 772 2933
amanda.m.garcia62.ctr@mail.mil

Updated: February 2014

The Volunteer Award Matrix is a great tool for
Commanders and FRG leaders to use as a quick
reference guide to formally recognize our
volunteers!


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Directorate and Agency Updates


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Questions and Concerns


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The next CLIF Meeting is scheduled for
2 April 2014
Thank you for attending.
If you would like to provide information for CLIF,
please email Elizabeth DeJesus at elizabeth.a.dejesuscintron.civ@mail.mil
Staci Reyes at staci.j.reyes.civ@mail.mil


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March 2014 clif briefing slides

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March 2014 clif briefing slides