"Healthcare and Financial Services" - Blue Cross Blue Shield Social MediaChicago AMA
The document summarizes the social media strategies and initiatives of an insurance provider over the past year. Key points include:
1) Social media platforms are converging into an integrated system to increase reach and engagement by 2020.
2) The insurance provider saw growth in members using online tools and mobile apps, with over 13 million portal logins and 30,000 downloads of a provider app.
3) On social media, the provider launched Spanish-language pages and saw a 70% increase in Facebook fan engagement. Customer service also addressed a rising volume of issues on Twitter and Facebook.
4) Moving forward, the provider will focus on enhancing the member experience through social customer service, wellness programs, and
The document discusses giving up control in qualitative research to gain deeper insights. It argues that by allowing participants to direct discussions in online research communities, richer insights can emerge compared to structured interviews or focus groups where the researcher controls the topics. Setting up successful online communities requires careful planning and ongoing moderation to nurture discussions. Both participants and clients value the opportunity for ongoing conversations.
The document discusses the importance of social media for companies. It notes that social media has changed communications from one-way conversations to two-way interactions where customers can influence discussions. While this presents challenges, it also creates new opportunities to engage customers and build stronger relationships. The document then provides examples of how the eCairn social media platform can help companies map communities, identify influencers, monitor conversations, perform research, and measure impact.
The document discusses how new media such as social networks, user-generated content, and mobile technologies can be used for public health purposes. It outlines how public health organizations can increase the reach of their interventions and engage with the public through these new channels. While new media provides opportunities, it also presents challenges regarding information access and balancing professional and personal interactions online. The CDC is highlighted for its use of Facebook, Twitter, and mobile messaging to share health information with broad audiences.
Carnegie Mellon University successfully utilized social media to increase awareness of their university and programs. They created a YouTube channel and Facebook presence to release a series of entertaining and educational videos. Their initial goals of video views and social media followers were surpassed, with one professor's lecture receiving over 2 million YouTube views. Lessons learned included keeping goals modest yet understanding analytics, encouraging collaboration, ensuring authentic engaging content, and capitalizing on unexpected viral successes. Non-profits discussed utilized social media in various ways, such as connecting supporters to causes, spreading awareness of issues and calls to action, and engaging constituents around the world on their missions. Tips provided strategies for optimizing outreach, engagement and sharing on platforms like Twitter, Digg
Corporations need to have a voice and presence during times of crisis in order to maintain trust and reputation. Crisis and issues management has become increasingly important for chief communications officers. With the rise of social media, managing reputational threats online and using social media effectively to engage consumers are now critical challenges for corporate communicators.
The ways your healthcare system Web site can create value may vary depending on the patient type. Having meaningful, action-oriented conversations with Web site users about their online experience is critical for successful development. Through Blitz User Testing, Duke University Health System organized their web development strategy around the most meaningful points of
impact, helping them grow smarter.
Social media allows for conversations online between customers and is powered by information sharing, networking, photos, videos, and live streaming. It represents a fundamental shift from interruptive marketing to a dialog model where marketers can participate in conversations with customers. With over 400 million online social community users and the average person exposed to 3,000 ad messages daily but only trusting recommendations from friends, social media offers a way to connect through people, technology, and economics. Small businesses are increasingly using social media to attract new customers and improve their online presence. Street Level Studio can help companies examine customers, goals, and develop a unique social media strategy.
"Healthcare and Financial Services" - Blue Cross Blue Shield Social MediaChicago AMA
The document summarizes the social media strategies and initiatives of an insurance provider over the past year. Key points include:
1) Social media platforms are converging into an integrated system to increase reach and engagement by 2020.
2) The insurance provider saw growth in members using online tools and mobile apps, with over 13 million portal logins and 30,000 downloads of a provider app.
3) On social media, the provider launched Spanish-language pages and saw a 70% increase in Facebook fan engagement. Customer service also addressed a rising volume of issues on Twitter and Facebook.
4) Moving forward, the provider will focus on enhancing the member experience through social customer service, wellness programs, and
The document discusses giving up control in qualitative research to gain deeper insights. It argues that by allowing participants to direct discussions in online research communities, richer insights can emerge compared to structured interviews or focus groups where the researcher controls the topics. Setting up successful online communities requires careful planning and ongoing moderation to nurture discussions. Both participants and clients value the opportunity for ongoing conversations.
The document discusses the importance of social media for companies. It notes that social media has changed communications from one-way conversations to two-way interactions where customers can influence discussions. While this presents challenges, it also creates new opportunities to engage customers and build stronger relationships. The document then provides examples of how the eCairn social media platform can help companies map communities, identify influencers, monitor conversations, perform research, and measure impact.
The document discusses how new media such as social networks, user-generated content, and mobile technologies can be used for public health purposes. It outlines how public health organizations can increase the reach of their interventions and engage with the public through these new channels. While new media provides opportunities, it also presents challenges regarding information access and balancing professional and personal interactions online. The CDC is highlighted for its use of Facebook, Twitter, and mobile messaging to share health information with broad audiences.
Carnegie Mellon University successfully utilized social media to increase awareness of their university and programs. They created a YouTube channel and Facebook presence to release a series of entertaining and educational videos. Their initial goals of video views and social media followers were surpassed, with one professor's lecture receiving over 2 million YouTube views. Lessons learned included keeping goals modest yet understanding analytics, encouraging collaboration, ensuring authentic engaging content, and capitalizing on unexpected viral successes. Non-profits discussed utilized social media in various ways, such as connecting supporters to causes, spreading awareness of issues and calls to action, and engaging constituents around the world on their missions. Tips provided strategies for optimizing outreach, engagement and sharing on platforms like Twitter, Digg
Corporations need to have a voice and presence during times of crisis in order to maintain trust and reputation. Crisis and issues management has become increasingly important for chief communications officers. With the rise of social media, managing reputational threats online and using social media effectively to engage consumers are now critical challenges for corporate communicators.
The ways your healthcare system Web site can create value may vary depending on the patient type. Having meaningful, action-oriented conversations with Web site users about their online experience is critical for successful development. Through Blitz User Testing, Duke University Health System organized their web development strategy around the most meaningful points of
impact, helping them grow smarter.
Social media allows for conversations online between customers and is powered by information sharing, networking, photos, videos, and live streaming. It represents a fundamental shift from interruptive marketing to a dialog model where marketers can participate in conversations with customers. With over 400 million online social community users and the average person exposed to 3,000 ad messages daily but only trusting recommendations from friends, social media offers a way to connect through people, technology, and economics. Small businesses are increasingly using social media to attract new customers and improve their online presence. Street Level Studio can help companies examine customers, goals, and develop a unique social media strategy.
Entering The Blogosphere: The Nucleus Of Your Healthcare Social Media Strateg...Eric Brody
Presentation from Eric Brody, President of NJ-based branding and marketing firm Trajectory – Entering The Blogosphere: The Nucleus Of Your Healthcare Social Media Strategy from the IQPC Strategic Social Media For Healthcare Conference in NYC.
Crawl, Walk, Run, Fly outlines principles of social media practice for health organizations. The document discusses introducing social media concepts, presenting case studies, and strategies for measurement. It emphasizes starting simply with listening-only approaches and gradually increasing engagement and content creation over time.
This document summarizes Eric Robertson's presentation on using social media for physical therapy. It discusses how healthcare delivery is changing with new technologies like social media. Social media allows for gathering information, education, and collaboration between patients and medical professionals. The document provides examples of how physical therapists can use tools like Twitter, Facebook, and blogs to build their brand and engage with clients. It also discusses challenges like managing one's online identity and potential dangers of social media use.
Social Media: How to Build Brands, Find Followers and Attract Fans (PR News B...Sandra Fathi
Presentation at PR News Boot Camp in Washington DC on November 29th, 2012. How brands big and small use social media to reach millions, listening and engagement, tools of the trade, best practices and case studies, dos and dont's.
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...SocialMedia.org
This document provides an overview of establishing a social media presence and strategy for a large brand or organization. It discusses listening to understand current conversations, setting goals aligned with business objectives, gaining cross-functional support, and creating a long-term engagement plan. The document also includes a case study of how ConAgra Foods launched a social media challenge for its Healthy Choice brand to increase awareness, trial, and develop brand ambassadors. It highlights the importance of listening to influencers, securing blog partnerships, and sustaining engagement over time.
Measuring Networked Nonprofit: Peer Group 1 - Session 1Beth Kanter
The document outlines an agenda for a meeting of the Peer Learning Group discussing measuring the impact of social media for nonprofits, including reviewing the 7 steps of measurement, identifying success metrics, and brainstorming potential action learning projects to apply measurement techniques to social media activities. Participants were also encouraged to document their action learning project ideas on a shared wiki and sign up for optional one-on-one coaching sessions.
Presented at Measurement.ie 15th Feb 2012 by Gina Bowes (Glanbia Digital Communications Manager).
Contact: gina.bowes@gmail.com
Sources & images sourced where possible.
The document discusses getting started with social media in a heavily regulated industry like healthcare. It outlines the unique challenges this presents and how to overcome fears about engaging. It provides details on AstraZeneca's model for social media engagement, both internally with employees and externally. Key takeaways include listening first, refining strategies over time, and never stopping engagement through social media best practices.
This document discusses new approaches to health care marketing and reputation management. It outlines a behavioral public relations model and explains how engagement is growing through the internet and social media. It also discusses how perceptions have changed, with patients taking a more active role, and the need to influence medical professionals. The document analyzes Baxter's campaign to promote peritoneal dialysis, targeting both doctors and patients, and using various marketing strategies including websites and videos. It emphasizes the importance of building relevance through visual content and being part of a larger "movement".
This document provides guidance on developing a low-risk social media engagement strategy. It begins with introductions and then covers social media 101 concepts like the social graph and social object theory. It discusses using social media for customer service and the importance of listening. It then gives an example of the Department of Justice (Victoria)'s social media strategy and policy. Finally, it covers developing objectives, listening to conversations, identifying influencers, developing a response strategy, and measuring social media engagement. The overall message is to start small, focus on listening before responding, and establish clear objectives and metrics for evaluation.
Tower Strategies Capabilities July 2009meganchavez
Tower Strategies conducted a web strategy engagement with MD Anderson to identify opportunities to improve processes and customer interactions through the website. Key outcomes included documenting over 200 project ideas, determining user types, and facilitating governance and prioritization of projects. Tower Strategies also provided project management support and created a long-term strategic plan to transition MD Anderson's website from its current to desired future state.
The view from the frontline - achieving success and improving patient/public ...CharityComms
Jane Harris - associate director of communications, Rethink
Changing the game: positioning your charity to succeed in the new health service market conference
www.charitycomms.org.uk/events
Active Learning Through Social Media: How to Leverage Consumer Conversations ...Ripple6, Inc.
In this Webinar, we will help you understand how social media can be a promising new option for market researchers and show you some of the tools now available to address common research needs like ideation and innovation, communications optimization, product testing, and consumer understanding. We’ll explore the value of social media for gathering insight; what types of research are well-suited to social media and how to get started!
Boundless Life: Create a Personalized Space Where Your Mission Comes to LifeCharity Dynamics
This document describes the Boundless Life mobile app platform for non-profits. It allows organizations to engage supporters through a branded mobile app that provides announcements, stories about the organization's mission, a community forum for interactions, activity tracking and challenges to gamify engagement. The platform aims to strengthen relationships between supporters and cultivate loyalty through an always-available digital community.
This document summarizes the third session of the Peer Learning Group on measuring the networked nonprofit. The session focused on defining goals, audiences, and key performance indicators for measurement projects. Participants then shared details of their action learning projects which involve designing and implementing measurement strategies. Next steps include uploading project descriptions to the wiki by March 1st and the next session will focus on measuring engagement and influence on March 18th.
This document provides an overview of principles and best practices for using social media in health organizations. It discusses frameworks for implementing social media strategies such as "crawling, walking, running, and flying" based on engagement levels. The agenda includes introducing social media practice models, reviewing case studies, discussing strategy, measurement, and reflection. Attendees will learn the basics of social media strategies and next small steps for their organizations.
The following presentation was made for the Illinois Department of Public Health's 2012 Minority Health Conference in Naperville, IL on April 5, 2012. #MHC2012
Presented by the AMP Agency team at FutureM on September 14,2011
Event Description: Join AMP Agency for a look into the evolution of social media – where it is today, emerging technologies and channels, and what’s to come in the years of innovation ahead. The event will combine an exclusive first-look at findings from AMP’s latest research study, the “Psychology of Social”, and an in-depth panel discussion with leading social experts discussing “what’s next?” in social media. Panelists will explore topics such as “the various triggers that lead to successful consumer adoption of new social channels”, “predicting the future of social” and “how brands will need to adopt to achieve success in the future of social media marketing”.
Most everyone has dipped their toe into the social media waters over the past few years, taking a peek at Facebook and Twitter to see what the buzz is all about. But we have learned that using social media tools isn't very difficult, however using them effectively,
particularly for social change, is challenging. Beth Kanter will lead
an interactive keynote the key principles for effective social media use that turns traditional organizations into cost-effective,far-reaching and effective Networked Nonprofits.
Presentation: The Business of Blogging (for Lawyers)
Presented by: Gene Quinn, Patent Attorney and Founder, IPWatchdog.com
One of the primary reasons for undertaking a blog is to engage in business development of one kind or another. People who will find you online are searching for answers. If you want to capitalize on this opportunity it will be necessary to provide intelligent, insightful information that the reader did not possess prior to visiting your website. Over time your job will be to provide lots of that information that ties together little by little to demonstrate that you have a deep level of understanding. The lesson is simple: It is far better for a prospective client or customer to come to the understanding that you know what you are talking about for themselves than it is for you to tell them you know what you are talking about directly. It should go without saying, that the plan requires that you are read by others, which means you absolutely, positively cannot write like a lawyer!
Presentation: Content is Still King: A look at best practices for creating and distributing quality Content
Presented by: Scott Mozarsky, President - Cross Platform Businesses , Bloomberg BNA
This session will focus on best practices for creating Content that will enable marketers to achieve strong ROI in their Content Marketing efforts. The session will also focus on the elements of a multi-faceted engagement and distribution strategy that will ensure that if you build it, they will come.
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Entering The Blogosphere: The Nucleus Of Your Healthcare Social Media Strateg...Eric Brody
Presentation from Eric Brody, President of NJ-based branding and marketing firm Trajectory – Entering The Blogosphere: The Nucleus Of Your Healthcare Social Media Strategy from the IQPC Strategic Social Media For Healthcare Conference in NYC.
Crawl, Walk, Run, Fly outlines principles of social media practice for health organizations. The document discusses introducing social media concepts, presenting case studies, and strategies for measurement. It emphasizes starting simply with listening-only approaches and gradually increasing engagement and content creation over time.
This document summarizes Eric Robertson's presentation on using social media for physical therapy. It discusses how healthcare delivery is changing with new technologies like social media. Social media allows for gathering information, education, and collaboration between patients and medical professionals. The document provides examples of how physical therapists can use tools like Twitter, Facebook, and blogs to build their brand and engage with clients. It also discusses challenges like managing one's online identity and potential dangers of social media use.
Social Media: How to Build Brands, Find Followers and Attract Fans (PR News B...Sandra Fathi
Presentation at PR News Boot Camp in Washington DC on November 29th, 2012. How brands big and small use social media to reach millions, listening and engagement, tools of the trade, best practices and case studies, dos and dont's.
BlogWell Atlanta Social Media Case Study: ConAgra Foods, presented by Stephan...SocialMedia.org
This document provides an overview of establishing a social media presence and strategy for a large brand or organization. It discusses listening to understand current conversations, setting goals aligned with business objectives, gaining cross-functional support, and creating a long-term engagement plan. The document also includes a case study of how ConAgra Foods launched a social media challenge for its Healthy Choice brand to increase awareness, trial, and develop brand ambassadors. It highlights the importance of listening to influencers, securing blog partnerships, and sustaining engagement over time.
Measuring Networked Nonprofit: Peer Group 1 - Session 1Beth Kanter
The document outlines an agenda for a meeting of the Peer Learning Group discussing measuring the impact of social media for nonprofits, including reviewing the 7 steps of measurement, identifying success metrics, and brainstorming potential action learning projects to apply measurement techniques to social media activities. Participants were also encouraged to document their action learning project ideas on a shared wiki and sign up for optional one-on-one coaching sessions.
Presented at Measurement.ie 15th Feb 2012 by Gina Bowes (Glanbia Digital Communications Manager).
Contact: gina.bowes@gmail.com
Sources & images sourced where possible.
The document discusses getting started with social media in a heavily regulated industry like healthcare. It outlines the unique challenges this presents and how to overcome fears about engaging. It provides details on AstraZeneca's model for social media engagement, both internally with employees and externally. Key takeaways include listening first, refining strategies over time, and never stopping engagement through social media best practices.
This document discusses new approaches to health care marketing and reputation management. It outlines a behavioral public relations model and explains how engagement is growing through the internet and social media. It also discusses how perceptions have changed, with patients taking a more active role, and the need to influence medical professionals. The document analyzes Baxter's campaign to promote peritoneal dialysis, targeting both doctors and patients, and using various marketing strategies including websites and videos. It emphasizes the importance of building relevance through visual content and being part of a larger "movement".
This document provides guidance on developing a low-risk social media engagement strategy. It begins with introductions and then covers social media 101 concepts like the social graph and social object theory. It discusses using social media for customer service and the importance of listening. It then gives an example of the Department of Justice (Victoria)'s social media strategy and policy. Finally, it covers developing objectives, listening to conversations, identifying influencers, developing a response strategy, and measuring social media engagement. The overall message is to start small, focus on listening before responding, and establish clear objectives and metrics for evaluation.
Tower Strategies Capabilities July 2009meganchavez
Tower Strategies conducted a web strategy engagement with MD Anderson to identify opportunities to improve processes and customer interactions through the website. Key outcomes included documenting over 200 project ideas, determining user types, and facilitating governance and prioritization of projects. Tower Strategies also provided project management support and created a long-term strategic plan to transition MD Anderson's website from its current to desired future state.
The view from the frontline - achieving success and improving patient/public ...CharityComms
Jane Harris - associate director of communications, Rethink
Changing the game: positioning your charity to succeed in the new health service market conference
www.charitycomms.org.uk/events
Active Learning Through Social Media: How to Leverage Consumer Conversations ...Ripple6, Inc.
In this Webinar, we will help you understand how social media can be a promising new option for market researchers and show you some of the tools now available to address common research needs like ideation and innovation, communications optimization, product testing, and consumer understanding. We’ll explore the value of social media for gathering insight; what types of research are well-suited to social media and how to get started!
Boundless Life: Create a Personalized Space Where Your Mission Comes to LifeCharity Dynamics
This document describes the Boundless Life mobile app platform for non-profits. It allows organizations to engage supporters through a branded mobile app that provides announcements, stories about the organization's mission, a community forum for interactions, activity tracking and challenges to gamify engagement. The platform aims to strengthen relationships between supporters and cultivate loyalty through an always-available digital community.
This document summarizes the third session of the Peer Learning Group on measuring the networked nonprofit. The session focused on defining goals, audiences, and key performance indicators for measurement projects. Participants then shared details of their action learning projects which involve designing and implementing measurement strategies. Next steps include uploading project descriptions to the wiki by March 1st and the next session will focus on measuring engagement and influence on March 18th.
This document provides an overview of principles and best practices for using social media in health organizations. It discusses frameworks for implementing social media strategies such as "crawling, walking, running, and flying" based on engagement levels. The agenda includes introducing social media practice models, reviewing case studies, discussing strategy, measurement, and reflection. Attendees will learn the basics of social media strategies and next small steps for their organizations.
The following presentation was made for the Illinois Department of Public Health's 2012 Minority Health Conference in Naperville, IL on April 5, 2012. #MHC2012
Presented by the AMP Agency team at FutureM on September 14,2011
Event Description: Join AMP Agency for a look into the evolution of social media – where it is today, emerging technologies and channels, and what’s to come in the years of innovation ahead. The event will combine an exclusive first-look at findings from AMP’s latest research study, the “Psychology of Social”, and an in-depth panel discussion with leading social experts discussing “what’s next?” in social media. Panelists will explore topics such as “the various triggers that lead to successful consumer adoption of new social channels”, “predicting the future of social” and “how brands will need to adopt to achieve success in the future of social media marketing”.
Most everyone has dipped their toe into the social media waters over the past few years, taking a peek at Facebook and Twitter to see what the buzz is all about. But we have learned that using social media tools isn't very difficult, however using them effectively,
particularly for social change, is challenging. Beth Kanter will lead
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Presentation: The Business of Blogging (for Lawyers)
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One of the primary reasons for undertaking a blog is to engage in business development of one kind or another. People who will find you online are searching for answers. If you want to capitalize on this opportunity it will be necessary to provide intelligent, insightful information that the reader did not possess prior to visiting your website. Over time your job will be to provide lots of that information that ties together little by little to demonstrate that you have a deep level of understanding. The lesson is simple: It is far better for a prospective client or customer to come to the understanding that you know what you are talking about for themselves than it is for you to tell them you know what you are talking about directly. It should go without saying, that the plan requires that you are read by others, which means you absolutely, positively cannot write like a lawyer!
Presentation: Content is Still King: A look at best practices for creating and distributing quality Content
Presented by: Scott Mozarsky, President - Cross Platform Businesses , Bloomberg BNA
This session will focus on best practices for creating Content that will enable marketers to achieve strong ROI in their Content Marketing efforts. The session will also focus on the elements of a multi-faceted engagement and distribution strategy that will ensure that if you build it, they will come.
The document discusses how law firms can use storytelling and content marketing on social media to define their brand and connect with clients. It notes that while law is based on logic, branding and business development are about relationships. It recommends that firms tell authentic, relatable, unique, and shareable stories through a variety of media formats to engage clients and stand out from competitors in an environment of information overload. Firms should focus on storytelling about their clients, themselves, and their work through visuals, titles, and human stories to build their brands and drive business results.
Presentation: Combining Eyes and Ears: The Visual Search for Social
Presented by: Aaron Hayes-Roth, VP of Strategic Alliances, Brandwatch & Mary Tarczynski, CMO, Ditto Labs
Photo sharing on social media only continues to grow as people capture and share their passions on a daily basis. This often includes brands - but when 85% of images don’t reference the brand name in the text, how can brands and agencies accurately measure and engage with their audiences? This session will cover some of the most common use cases for social and visual measurement and explore the insights and benefits brands and agencies can gain from using social listening and analytics across visual platforms.
Presentation: Digital Marketing Strategies to Drive Enrollment
Presented By: Jon Fox, President,Flightpath &
Jon Wexler, Vice President of Enrollment Management, Fairleigh Dickinson University
Jon Fox founded the agency that would become Flightpath in his Greenwich Village apartment in 1994. A veteran of twenty years of digital marketing, he is a recognized leader in helping organizations of all sizes maximize their investments across the web and broader channels. Jon is an exceptional business analyst focused on achieving measurable results for his clients. In his role as president, Jon drives the overall direction of Flightpath, oversees/guides digital strategy for a number of key accounts and works hard to develop and mentor his talented staff. Jon recently completed his 11th NYC Marathon. He lives in Brooklyn with his wife, kids and dog.
As the vice president of enrollment management for Fairleigh Dickinson University, Jonathan Wexler is regularly traveling across the country and around the world representing FDU! Over the past four years, Wexler has worked to increase applications for freshman and transfer admissions by more than 65 percent — while collaborating on new education initiatives — including Silberman College of Business’s Saturday MBA Program and the University-wide Combined Degree Advantage Program. Wexler received his bachelor’s degree at Goucher College in Baltimore, Md. before completing a master’s in higher education administration at University of South Carolina. He joined FDU in 2008.
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Donna Talarico-Beerman has been helping tell the Elizabethtown College story since 2010. Her past experiences in radio, newspapers, eCommerce and education thrive together in happy harmony at E-town, where she is director, integrated communications. She manages the College’s official social media channels and is editor of Elizabethtown magazine and the online newsroom E-town NOW. She also collaborates with the rest of the award-winning marketing and communications team on marketing planning, media relations, copywriting and multimedia story-telling for a variety of projects.
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Investors will increasingly communicate through digital channels as technology continues to advance and more activities move online. Messaging apps, social networks, and virtual meeting platforms will become prevalent ways for investors to share ideas and make business connections. This digital transformation of communication brings opportunities but also risks around information security and privacy that investors and companies will need to thoughtfully navigate.
Presentation: The New Communications Paradigm in Financial Services: The Penn Mutual Case Study
Presented by: Kim Harmsen, Associate Vice President, Gregory FCA & Greg Matusky, President and Founder, GregoryFCA
Join Gregory FCA and The Penn Mutual Life Insurance Company as they present a blueprint for creating a best practice communications platform in a highly socialized, networked world. Penn Mutual provides a compelling blueprint for optimizing communication among media channels, both old and new. Their success serves as a shining case study for how long-term players in financial services can benefit from all that the new paradigm offers in communications, and now offers to financial service organizations.
http://www.bdionline.com/
The document discusses trends in the financial services industry and identifies four key consumer groups: millennials, new movers, the overbanked, and women. It notes that millennials are heavily influenced by mobile technology, new movers are likely to switch banks during a move, the overbanked have many accounts and assets, and women control a large portion of household spending. The document advocates understanding these groups through social listening and customizing engagement on social media to attract customers.
Presentation: Digital Financial Wellness: The Future of Money
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Mobile technology coupled with data and behavioral sciences now allow for highly personalized, real time interactions that alter consumer behaviors. This talk will examine how the retail financial services model must adapt to survive this digital disruption.
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Bitcoin is a digital currency and payment network that has attracted significant attention recently. In his talk, Nikos will briefly describe Bitcoin and a few potential applications of the technology in financial services. The purpose of the talk is to provide you with a framework that you can use to think about the Bitcoin technology in your business.
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With an employee demographic that trends outside the ‘social’ scene, Zurich Insurance Group has achieved tremendous communications and engagement success by refreshing traditional marcomm channels with enticing storytelling, strong visual imagery, creative video and ‘social’ buzz. Stephani Gordon will share several executive communications project samples that include a strategy rap, a mobilization campaign built on the concept of graffiti tagging, and a CEO’s invitation to people to ‘walk away’ from their desks. This presentation is the story of coaching senior executives on what it means to connect in today’s world.
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A look into how Bankers Life has invested in an integrated and long term mobile strategy to grow business and reduce expense.
Presentation: Make Friends First, Do Business Last: Relationship Marketing Using Social Media & More
Presented by: Phil Gerbyshak, Director of Social Strategy, Actiance, Inc
Are you wondering how you can do social media the right way, without pushing your products and services? Do you want your company and your employees to be top of mind when people are thinking of where to go for what you offer? The key is making “friends” first, and doing business last. It's no longer enough to just BE on social media as a business. You need to be using it effectively, and you need to engage your employees to tell your stories and show you as the place to go in your community.
Presentation: The New Communications Paradigm in Financial Services: The Penn Mutual Case Study
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Join Gregory FCA and The Penn Mutual Life Insurance Company as they present a blueprint for creating a best practice communications platform in a highly socialized, networked world. Penn Mutual provides a compelling blueprint for optimizing communication among media channels, both old and new. Their success serves as a shining case study for how long-term players in financial services can benefit from all that the new paradigm offers in communications, and now offers to financial service organizations.
Presentation: Using Social Media Ethically
Presented by; Erin Wright Lothson, Corporate Counsel, Intellectual Property, Groupon, Inc.
This segment will briefly discuss the Illinois Rules of Professional Conduct and how these Rules apply to Illinois lawyers and their use of social media. We will review common issues that arise by using social media and will cover recommendations and best practices to mitigate the risks of an ethics violation.
Presentation: The Power of Social Media: Attracting the Next Generation of Clients
Presented by: Trevor Daughney, VP Marketing, Actiance, Inc
The most important thing sellers can do for their firm is bring in new clients. There is a major movement of wealth a foot: from Baby Boomers to Millennials. Financial advisers and wealth managers need to shift their focus to a younger generation. To be successful, they need to change how they communicate.
In this presentation, you’ll learn that:
These young people are increasingly on social networks and stepping away from email.
Financial firms need to adjust to this change.
Marketers, compliance officers and corporate counsel can overcome the challenges and lead their firms to make the switch.
Empowering your sellers to use social media can help close more deals.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
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Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
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The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
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Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
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Profiles of Iconic Fashion Personalities.pdfTTop Threads
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
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This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
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9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
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13. The Double Diamond
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15. TRIZ Problem-Solving Framework
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19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
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3. People increasingly turn to SM before
making health decisions
61%
of Americans go online for health
information *
*Social Life of Health Information, Susannah Fox,
Pew Internet and American Life Project, Jun. 9, 2009.
4. Professionals are also increasingly turning
to online resources
43%
of HCPs strongly agree that the internet is
essential to professional practices *
ePharma Physician® Online Communication Channels Between
Physicians & Pharma/Biotech Companies, Manhattan Research
*.
5. Professional Use of Digital Technologies
• 69% of HCPs use the Internet/Email on a Handheld
device for Professional Purposes
• In the past 12 months, 61% of HCPs have read an
online blog and 79% have watched an online video
clip for personal or professional usage
• Regarding activities done for professional usage,
35% of HCPs watch video clips online, 21% read an
online blog, and 3% author/host an online blog
• 16% use online communities specifically designed
for physicians
• 66% of HCPs use online message boards, chat rooms, or blogs
as a professional resource, for product, condition or treatment information
• 27% of HCPs check them weekly, 24% monthly, 15% yearly, and 34% never
Source: Manhattan Research Taking the Pulse: Physicians and Emerging Information Technologies, v. 10.0, 2010
6. Apps: Black Bag
• Feeds from multiple sources (Reuters, FDA, Healthday)
• Multiple therapeutic areas
5
8. Professional Community:
Diabetes Institute
Strategic planning:
• Benefits for audience
• Community
management
• Content moderation
Unique Community
Needs:
• Target audience low
social media
awareness
• Programming for
mixed targets within
community
https://www.jjdi.com/login!default.jspa
9. We can…
Encourage direct dialog between our company,
products and brands with different stakeholder groups
Create relationships with key online influencers
Identify deep insights about the people who use our
products and services and the markets we operate in
16. Measuring Success:
Interaction
“I love these JNJ videos. they play
them in my intro to nursing class
and I try to hold back the tears. I
changed my major from pre-med
to PT and never felt content until I
decided to do nursing. I can't wait
until I get my RN degree. I even
have a JNJ Be a nurse brochure “This is a very nice video.
hanging in my dorm…” Comment on Thanks for posting this. It's
J&J Health Channel video on nursing.
great to see, just to learn
about it.’’
“Thank you J&J Health for
making this and to everyone
who watched it! ’’ Comment on
J&J Health Channel video on nursing.
18. ng:
Becoming Part of the
Different Communities/Different Outreach
Nurse Community
19. ng:
Becoming Part of the
Different Communities/Different Outreach
Nurse Community
• Launched May
2010
• Leveraged existing
newsletter
• 5,000 + members
• Highly engaged
community
• Enabled closer
relationships with
key influencers
20. ng:
Becoming Part of the
Different Communities/Different Outreach
Nurse Community
• Leverages other
properties
• Amplify messaging
21. The Basics
Listen to the conversation
Who is talking, where are they gathering
what are they sharing and why
Establish your role
Determine behaviors you can display
Identify key influencers
Build relationships
Establish policies
Streamline approval processes
Publication process
Interacting with 3rd Party sites
Resource appropriately
Empower teams
Remain flexible
24. Streamlined
Approval Processes
Managing “Own” sites/communities
• Simple copy approval process - “Guardrails”
• Moderation system
• Empower teams to make decisions
Engaging with 3rd party sites
• “Listening” platforms/approaches
• Engagement process
• Designate a “voice” of the company
25. Engaging with 3rd Party Sites
Web post/Content is identified that MAY need
a response. (PR identifies)
Listening
Q: Is it accurate/misleading? If accurate,
do we have something to add? No
Q: Is it a topic we want to engage in? Inputs
PR, Legal
Reg.,
Q: Is it a blogger/writer we can
Brand
effectively engage with? Management
Q: Is content already prepared/is it within
a predetermined communications scope?
Regulatory
Legal
Management
Response by designated
No response given
spokesman
26. “Guardrails”
Streamlined Approval for Managing Our Content
Content
Within predefined Outside predefined
scope scope
Content Team Legal
Decides
Regulatory
Management
PR
Publication
27. m3
Online Engagement
Marc Monseau
Johnson & Johnson
March 17, 2011