18. What do clientslookfor in anagency? Tools and processes that facilitate intra-organizational and client/agency social interaction 2. The ability to help define, engage and foster brand communities 3. A methodology for developing positioning and contact strategies and influencing product strategies relative to the dynamic desires of the brand community 4. An understanding that the agency’s role is one of deep and daily strategic partnership 5. The ability to provide data and insight continuously based on the content, tonality and direction of the brand community’s conversation
19. Whataboutrelationships? The real-time demands of [social media] will inevitably force an increase in real-time client/agency/customer interaction. RightPeople
20. Keytakeaways Complexityofonlineadvertising is increasing Conversation-centric marketing model Partnershipbetweenagencyand “onlinespecialists” Avoidmedialossbyusingofadvancedtargetingtools
21. Timotej Gala Managing Director EMEA Httpool Online Advertising gala@httpool.com www.httpool.com