Starmount provides a mobile selling assistant and omni-channel engagement platform that transforms stores into more connected and engaging shopping experiences. It works with retailers like Urban Outfitters, Perry Ellis, and Forever 21. Manhattan Associates designs supply chain and commerce solutions that drive sales growth by connecting front-end sales with back-end fulfillment. The companies have partnered to extend the value of stores through an enterprise-wide approach and end-to-end omni-channel capabilities.

1. ABOUT STARMOUNT
Starmount brings the richness of the Web and the power of mobile into the
store, where retailers can create more personalized, relevant, and dynamic
interactions with customers. Our mobile selling assistant and omni-channel
engagement platform transform the store environment into a more connected,
engaging shopping experience. Starmount works with a diverse client base of
leading retailers around the world, such as Urban Outfitters, Perry Ellis, and
Forever 21. For more information, please visit www.starmount.com or read
the Starmount Blog at www.starmountshare.com
ABOUT MANHATTAN ASSOCIATES, INC.
Manhattan Associates brings companies closer to their customers.
We design, build and deliver market-leading Supply Chain Commerce
solutions that drive top line growth by converging front-end sales with
back-end supply chain execution and efficiency. Our software, platform
technology and unmatched experience help our customers around the
world adapt to the challenges of the omni-channel marketplace.
For more information, please visit www.manh.com/open
WHAT’S IN STORE
FOR BRICKS AND MORTAR?
• Browsing products and completing checkout online could
blend seamlessly with how those activities are performed
in-store?
• Products across the store network could be made available
to customers shopping anywhere online or in-store?
• The personalized customer service experience offered
in-store could be extended to the experience offered over
the phone by CSRs, and both touchpoints could see and
service the same transactions?
• Fulfillment activity in the store could be managed and
optimized to protect the quality of service offered to
in-store customers, while still expanding the utility of
the store?
With the future of the store on everyone’s mind, it’s worth asking: how would
today’s stores work if digital and physical commerce had always co-existed?
Imagine if the values that exemplify the store today could extend beyond
its four walls. What if…
© 2014 Manhattan Associates, Inc. All rights reserved.
OPEN FOR
COMMERCEExtending The Value Of The Store

2. • Enterprise Order Management acts as the operating system
of omni-channel retail, with robust order orchestration and
network inventory availability capabilities, driving increased
sales and better customer experiences through flexible
execution management.
• Store Inventory & Fulfillment provides powerful, easy-to-use
omni-channel capabilities such as ship-from-store, pickup
in-store, and advanced inventory management—entirely on
a mobile device.
• Starmount Engage is a mobile selling assistant application
that empowers store associates to leave the cash wrap
and transact with customers in the aisle.
• Starmount Connect provides an omni-channel information
and integration platform that helps retailers deliver a more
positive customer experience and save the in-store sale.
Manhattan Associates and Starmount have
partnered to extend the value of the store with
an enterprise-wide approach and an end-to-end
suite of omni-channel capabilities:
EXTENDING THE VALUE
OF THE STORE
Physical and digital commerce, working together.
The customer’s order is then sourced and
intelligently managed throughout it’s lifecycle:
Manhattan Associates’ Enterprise Order Management (EOM) uses
business-rules driven algorithms to determine the most optimal fulfillment
location based on factors such as workload, staffing, product distress, and
fulfillment cost. EOM dynamically manages exceptions and keeps both the
retailer and the customer in the loop on the progress of order fulfillment.
Put your store at the center of the
omni-channel retail experience with
this combined suite of solutions.
The customer calls the contact center to make
changes to her order:
Using EOM, the customer service rep (CSR) is quickly able to find the order
using a single view of customer transactions across channels—even those orig-
inating from the store. He is able to make changes at the order line as well as
make payment changes, capture upsell orders, look up network-wide inventory
and even facilitate returns and exchanges—quickly and efficiently.
The customer’s order is fulfilled from a store
for home delivery (or in-store pickup):
Using Manhattan’s Store Inventory & Fulfillment (SI&F) solution, the
store associate is able to pick-and-reserve or pick, pack and ship customer
orders entirely on a mobile device—even pausing and resuming tasks
mid-stream to help in-store customers. As the industry’s most robust and
user-friendly store execution solution, SI&F is purpose-built for today’s
store workforce.
THE OMNI-CHANNEL
STORE EXPERIENCE
An in-store customer is offered an omni-channel
transaction with a single swipe:
The combination of Starmount Engage mobile selling assistant and Manhattan
Enterprise Order Management allow store associates to engage with customers
on the selling floor, providing clienteling capabilities to make suggestions and
recommendations, and then to sell inventory units held in that store or anywhere
else in the network in a single transaction. By reducing the friction commonly
associated with the “save the sale” portion of the transaction, your store associates
are able to sell more and your customers have a better shopping experience.
For a demo, please go to manh.com/open