Economic Laws Practice (ELP), a law firm, lacked integrated software to manage client cases and office processes efficiently. Documents and information for cases were stored across physical folders, making it difficult to search and share information. ELP implemented a document management system and matter management module. This allowed practitioners to easily search case documents, track hearings and billings, and gain visibility into time spent and expenses. The new system streamlined processes, improved productivity and information sharing, and enhanced client and practitioner experience.

1. Client Experience
Economic Laws Practice
An IT bench at the back office of
Economic Laws Practice (ELP)
The Business
Profile: Law firm into advisory and litigations from client cases to history of citations. Yet, those secured folders
Product range: Direct and indirect taxes, anti-trust, international become the main bottleneck for modern practitioners like ELP. Their
trade & World Trade Organization (WTO) profession is changing in form with the internet. Digitizing back-
Operations: Four offices office was the first step.
A Document Management System (DMS) was deployed to keep
Situation
each case, either as forms or scanned documents. It had tagged
Business issues information about client profiles, court of jurisdiction, hearing
stages, and practitioners who handled the case. DMS folders, unlike
Fees management: Tracking timings and billing of its consultants
n the physical ones, could be searched like Google.
Consultation: Tracking case-cycle -resources, citations and
n
hearings Electronic documents were then flown into processes
n confidence: Timely sharing and processing artifacts
Client But how could a practitioner know when the next hearing is?
IT roots The matter management module allowed ELP to plan out their case
No single software to cover case lifecycle
n
hearings using the event calendar. It also enabled creation of cases,
and captures all related information about the case. In addition all
n did not have automated access to shared artifact, no
Users planning for the case including creation of tasks, allocation of
notification system resources, tagging related expenses, enter time sheets could be
done.
The IT as a Service way
And when the hearing was over, overall bill including the
Back-office modernized practitioner’s fees and expenses incurred could be generated.
Ironically, a lawyer’s office looks most elegant when there are files It also gave a single-enterprise view of critical information of time
and folders stacked in the back-wall. Those would hold all the assets, and expenses enabling the monitoring of operations more closely.
ELP
ADVOCATES
& SOLICITORS

2. Client Experience
To summarize
Practitioner could switch across cases, within minutes
n
Searchable artifacts, organized within and across cases
n
Notifications on pending actions
n
n visibility and proactive information sharing
Better
Relevant part of the software
Professional services solution
Workflow
Document management system
Finance & Accounting
Bottom line: Clients and practitioners wrapped in stacked folders; took hours to trace
"We at ELP have been able to standardize our business processes, leading to increase in productivity,
effective tracking and managing of our matters, time utilization & expenses."
Suhail Nathani
Partner,
Economic Laws Practice

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