This document discusses changing culture and performance at Hays. It provides facts about Hays worldwide operations, including the number of offices, employees, countries served, and areas of specialism. The guiding principles are outlined as culture being everything, simplicity driving engagement, and people being the greatest asset. Key actions for changing include improving the hiring process, making training a core focus and driver of change, enhancing performance management, optimizing HR processes, and developing talent. Equality, diversity and inclusion are also emphasized, with Hays striving to be a meritocracy where all backgrounds can flourish.